Shottenkirk Honda of Cartersville

So, we really had an issue with not being told the extended warranty didn't have to have all the packages included with it. Like we thought it was as it was presented take it or leave it. And not bein extended warranty didn't have to have all the packages included with it. Like we thought it was as it was presented take it or leave it. And not being told the repel could not be cancelled and pro rated like the others. Everrett was great to work with though. We do have to take the car back up to the dealership cause there is a small ding to be attended to. We just wish we would have all all the information and given the opportunity to come in when we wanted to for the price we were given. We were asked to come in by the end of the month and I do get it but we had to come in the evening and were very tired. All the info would have been great to make a better decision on if I needed certain things on the warranty. Kevin and Brittany were the ones who spoke to us on the warranty options. More

My service provider was excellent, however the technician who did the work did not look it over. I went In for regular service and recalls, initially the call center told me it would be 1.5 hours. When I go who did the work did not look it over. I went In for regular service and recalls, initially the call center told me it would be 1.5 hours. When I got there, they told me approx 4 hours. The recalls were addressed - however the driver side mirror which has been replaced twice- looks like a fun house mirror. There is NO WAY the tech didn’t notice that . So now I have to drive another 40 min each way, for another appointment. VERY FRUSTRATING More

Justin was the most down to earth real sales guy I’ve ever met and everyone made a great effort to assist me in getting a new car! ever met and everyone made a great effort to assist me in getting a new car! More

Quick service however I'm still getting app updates about recall and not showing a fix around that recall and not showing a fix around that More

The wait was pretty long but Jordan Waters was awesome! She was very helpful and even went in the rain to pull my car in so I didn't get wet. She was very helpful and even went in the rain to pull my car in so I didn't get wet. More

The service was completed in a timely manner with courteous adviser. I will continue to use them. courteous adviser. I will continue to use them. More

Travis did a great job. We got the car we wanted at a fair price. We got the car we wanted at a fair price. More

John provided excellent, speedy and caring customer service and he is responsive to my calls. service and he is responsive to my calls. More

I’ve always been a satisfied customer at the Catersville location. Staff is pleasant and welcoming. They also communicate with you about the service or services your car is receiving. location. Staff is pleasant and welcoming. They also communicate with you about the service or services your car is receiving. More

Maintenance side Is stellar , sales side not so much. Angie and Jordan always go above and beyond to ensure my visit goes smoothly. Angie’s follow thru has earned my business regardless of sales manageme Angie and Jordan always go above and beyond to ensure my visit goes smoothly. Angie’s follow thru has earned my business regardless of sales management imperfection. More