Shottenkirk Ford Jasper - Service Center

It was really nice they solved my issue in a timely manner and they were all very helpful manner and they were all very helpful More

Did a great job and got in and out quick. Would highly recommend the dealership. Would highly recommend the dealership. More

The Service Dept. deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire de deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire destroyed the new Escape 2020 I had bought from Shottenkirk so I went up there because the same year and model, Hybrid was available. I wanted the car and was in bit of an imposition but I argued the car needed new tires - this was in February - Mr. Effron told me the tires had 20,000 miles left on them. Now it is July and 5,000 miles later they had to be replaced - upon the advice of Shottenkirk when I came in for my free oil change. I was not told the spare key was not available until I was getting in my car. Then was told I would be sold the spare key for a discount. I paid $400.00 - no discount. I've emailed the General Mgr and 2 Sales Managers - nothing. I've purchased new and used from Shottenkirk over the years - but now I'm debating on switching. The only thing that makes me pause is I love the service department. The whole experience caused us to purchase our truck from another dealer and I am going to advise my friend who is in the market for a brand new diesel double tandem truck that she may want to rethink it. More

Great fast service woth friendly folks. Everything went well. I will use Shottenkirk Ford in Jasper again. Everything went well. I will use Shottenkirk Ford in Jasper again. More

Reviews about Shottenkirk are not exaggerated, I am very happy with my experience. The only issue is with the booking of the service, the national booking service did not provide correct details related to happy with my experience. The only issue is with the booking of the service, the national booking service did not provide correct details related to the service requirements, for my initial service consultation Shottenkirk needed extended time; but, the guys at Shottenkirk made up of the booking shortcomings and got me in right away. I moved recently too far from my previous dealer location, I'm very happy to have found Shottenkirk. Thanks Shottenkirk team for a great customer experience. More

very pleased with the service department they were friendly and helpful will definitely use again friendly and helpful will definitely use again More

This was the best service experience we've had in some time. I believe Kara is an asset to the service team. time. I believe Kara is an asset to the service team. More

Quick and everyone is always so polite and helpful. Explains everything done and what to expect Explains everything done and what to expect More

The Music in the waiting room was so loud I could not hear my adviser when he was explaining things. And having to listen to it for the 2 hours I had to wait was torture. hear my adviser when he was explaining things. And having to listen to it for the 2 hours I had to wait was torture. More

Jerry was very friendly and professional. Our vehicle was completed when promised. The issues we had were addressed. Our vehicle was completed when promised. The issues we had were addressed. More