Steve Ferenczy

On August 8, 2026, I reached out to your dealership Shottenkirk Ford of Jasper with interest in one of your 2025 preowned Expedition King Ranch. Sales Associate Kristi Stewart sent me an email and call Shottenkirk Ford of Jasper with interest in one of your 2025 preowned Expedition King Ranch. Sales Associate Kristi Stewart sent me an email and called me. She stated the vehicle had no room for negociation to be near the payment I needed to be monthly. Kristi had her General Sales Manage Jose Sueyras reach out to me. Mr. Sueyras stated the king ranch I was interested in was unable to be reduced but that he had several Expedition Platinum's in great condition with no damage and clean car fax and that i should drive up from Miami. I looked through the inventory and identified one to our interest vin number ending in A45448. I spoke to Kristi and also by text to confirm the vehicle had no damage (dents, scratches, accidents...clean car fax) She confirmed vehicle was perfect and had no damage whatsoever. I told her make sure you're 100% as I'm coming from Miami Florida and don't want any surprises or waste my time and travel expenses. She again reassured me the vehicle was perfect and had no damage and was never involved in an accident. Mr. Sueyras and I agreed on an out-of-the-door price of $76,530. The very next day wife and I drove 12 hours up to make the purchase. Upon arrival and inspection of the vehicle it was revealed it was crashed(unreported) in the front left bumper with damage and paint missing, had to major dents on the side and looked like it was keyed from the front to the back with major paint damage. All of this was clearly visible. The vehicle also was filthy. I expressed to Kristi how disappointed my wife and I were that we were deceived to drive up to see a vehicle that had a bunch of damage that can be clearly seen. She said let's try and find you another vehicle on the lot. So that our trip and travel expenses was not a waste of time we agreed. All of her preowned Expeditions had the same paint damage and filthiness inside of them with the exception of one a white 2025 expedition with 10,000 miles. We stated we wanted to purchase this one as it was the only one with out damage inside or out. She nor Mr. Sueyras would not come close to the price that we had agreed to come up for on the black one. They wanted almost $7,000 more. I told them they made us drive up knowing all their vehicles were damaged with the intent on selling us a more expensive vehicle or a new vehicle. Of course they wanted to sell us one of the damaged vehicles. So, we looked at another one vehicle vin number ending in EA38180. It also had damage on driver's side passenger door a deep scratch and also was filthy and had more miles than the origianal black one or whute one. She wanted to sell us this vehicle for same price as the other one that also had damage but less miles. We stated that was unacceptable she would not budge. I ended up calling Mr. Sueyras and we agreed on a $75,000 out the door price since they would not sell us the white one that had no damage for the price we agreed on prior to coming up. While the vehicle was being prepped, we were then sent to finance and met with Mr. Pete Specht. Prior to meeting him my wife and I had checked with several banks on finance rates for 84 months as her credit score was 827. All banks came back in writing with rates between 5.1 and 6% for 84 months. When we sat down with Mr. Specht he asked if we had any questions and I said yes, "Yes, what is the interest rate and he stated 7.49. I asked him why is that when her credit is 827 and showed him what several other banks had us approved at in writing. He stated if we wanted to buy the vehicle at the agreed price, we needed to finance them at that rate and not refinance it within 6 months or pay if off. I asked why , ...we don't have to do that. He then stated if you don't, I will increase your rate dramatically right now prior to signing the contract. I asked why because your commission is front loaded on the loan for the first 6 months. He said if we didn't agree he would increase More

Print

They are great people and very helpful and kind and trustworthy they will help you anyway they trustworthy they will help you anyway they More

Print

Great service, very friendly advisors. I would recommend this dealership to anyone. The service isn’t always the fastest but they always do right by you. I would recommend this dealership to anyone. The service isn’t always the fastest but they always do right by you. More

Print

Shottenkirk provides professional friendly service based on great customer service. The sales staff, finance staff and service department all listen to my needs. on great customer service. The sales staff, finance staff and service department all listen to my needs. More

Print

Best price and highest level of professionalism I’ve ever experienced. Clearly they must have a great work environment because everyone we came in contact with was delightful and was not under any pressure t experienced. Clearly they must have a great work environment because everyone we came in contact with was delightful and was not under any pressure to force a deal. They know their business and the selection/inventory was better than any dealer in the Atlanta metropolitan area. Worth my 40 minute drive for service too! More

Print

Sales team is terrible, all the way up to the managers and even the general manager, Steve F (no way on gods green earth could I remember his last name, for all intents and purposes, it’s Fruit, because h and even the general manager, Steve F (no way on gods green earth could I remember his last name, for all intents and purposes, it’s Fruit, because he’s a fruit Pompous greedy group of swine that rip off everyone they somehow sell vehicles too, and somehow sleep at night and even manage to live with themselves More

by ScreenName1 Verified Customer Verified Customer

Print

Absolutely phenomenal service from Steve to Randy to the outstanding finance department. I would recommend this dealership in customer service alone. outstanding finance department. I would recommend this dealership in customer service alone. More

by MIKE.LRN2HIT Verified Customer Verified Customer

Print

Great team lead by Steve. Team is driven to provide unprecedented customer service and satisfaction Team is driven to provide unprecedented customer service and satisfaction More

by GANGLIN Verified Customer Verified Customer

Print

It would be great if All car Deanships we as well put together teyare. Professional and were especially helpful in resolving any issuses. Highly recommended! together teyare. Professional and were especially helpful in resolving any issuses. Highly recommended! More

by DCASH3 Verified Customer Verified Customer

Print

The Service Dept. deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire de deserves the commission for sales to my husband and I because they are the only reason I purchased another car from Shottenkirk. My garage fire destroyed the new Escape 2020 I had bought from Shottenkirk so I went up there because the same year and model, Hybrid was available. I wanted the car and was in bit of an imposition but I argued the car needed new tires - this was in February - Mr. Effron told me the tires had 20,000 miles left on them. Now it is July and 5,000 miles later they had to be replaced - upon the advice of Shottenkirk when I came in for my free oil change. I was not told the spare key was not available until I was getting in my car. Then was told I would be sold the spare key for a discount. I paid $400.00 - no discount. I've emailed the General Mgr and 2 Sales Managers - nothing. I've purchased new and used from Shottenkirk over the years - but now I'm debating on switching. The only thing that makes me pause is I love the service department. The whole experience caused us to purchase our truck from another dealer and I am going to advise my friend who is in the market for a brand new diesel double tandem truck that she may want to rethink it. More

by KDRANNEY Verified Customer Verified Customer

Print