Shottenkirk Ford Jasper - Service Center

I don't feel anything was done to properly diagnose the problem I was having with my Fusion. I think either Jerry or the Technician went with the simplest shotgun approach and suggested I get a whole new problem I was having with my Fusion. I think either Jerry or the Technician went with the simplest shotgun approach and suggested I get a whole new transmission. $7K!!!! I took my car to another shop for a second opinion and it turns out there is nothing wrong with the transmission. The computer did Not show any codes while running as Jerry told us it did. I don't know if Jerry was misinformed or what, but I hold Shottenkirk Ford Jasper Fully responsible for misrepresenting the problem to get a bigger payday. I will no longer give any of my business to Shottenkirk Ford Jasper. More

Amazing facility all around. From sales to service and parts, everyone is knowledgeable and helpful. From sales to service and parts, everyone is knowledgeable and helpful. More

Convenient location. Kara is always accommodating & highly knowledgeable of a making our service experiences good ones! Kara is always accommodating & highly knowledgeable of a making our service experiences good ones! More

Shottenkirk Ford is my go to, North Georgia Ford Dealer. They have a very friendly staff and always are looking to do better. They have a very friendly staff and always are looking to do better. More

Kara our service writer did a wonderful job taking car of our vehicle and us. She was professional, pleasant and courteous. our vehicle and us. She was professional, pleasant and courteous. More

Scott was great as usual. Very nice to work with. He knows his stuff. I would recommend him to anyone. Very nice to work with. He knows his stuff. I would recommend him to anyone. More

The service tech was very helpful and knowledgeable. Work was completed as requested and the delivery service when my vehicle was finished was convenient. Work was completed as requested and the delivery service when my vehicle was finished was convenient. More

As usual the service department was prompt, pleasant and efficient. Also honest with the evaluation of my car. efficient. Also honest with the evaluation of my car. More

I was extremely disappointed two different times regarding my services. The work was fine. It's the lack of communication, non-returned phone calls, days they kept my truck. I stayed uninformed. regarding my services. The work was fine. It's the lack of communication, non-returned phone calls, days they kept my truck. I stayed uninformed. More

Kara is always great! Always a good experience at this dealership, I’ll be using this store often Always a good experience at this dealership, I’ll be using this store often More