Shottenkirk Ford Jasper - Service Center

Dropped our vehicle off was told they would call within an hour or so didn't hear from them for 7 hours I had to call them they told me they could not duplicate the noise that was happening in my transmiss an hour or so didn't hear from them for 7 hours I had to call them they told me they could not duplicate the noise that was happening in my transmission we went and picked up the vehicle as soon as we pulled out of the lot it started making the noise really bad and jumping all over I feel like nobody even took the vehicle for a ride went back the following day asked if somebody can go for a ride with us it may have been the same day sorry somebody came with us and it started making the noise immediately said they had to do something with the computer got the vehicle back still making noise and jumping all over the place was told we have to drive it for 3-400 miles and it should straighten itself out never heard of such a thing the transmission is banging and clunking and knocking all over the place and still doing it now call to speak to a manager first time got disconnected second time busy third time I think the girls are getting frustrated not with me but with the dealership itself they tried putting me through to the manager and I got a voicemail what kind of place you running very unsatisfactory service dealing with this Ford dealership when we got the car back also all the settings on the dashboard will change they were not like when we brought it in another minus More

Never have had a bad experience at this dealership. Service department is top notch and work performed on truck great. Service department is top notch and work performed on truck great. More

Rocky did a good job. Scott was more familiar with my problems but very busy. Left my car for two weeks for them to have time to work on it. We were in fla. Work got done Scott was more familiar with my problems but very busy. Left my car for two weeks for them to have time to work on it. We were in fla. Work got done with a few hiccups. More

Great service and the staff are all very helpful and knowledgeable. I would recommend this location to anyone. knowledgeable. I would recommend this location to anyone. More

Truck was repaired properly and quickly. Now, im just typing more words so that I can click next. Now, im just typing more words so that I can click next. More

This dealership is one of the best I have had the pleasure of working with. Clean, well organized and the personnel is wonderful. pleasure of working with. Clean, well organized and the personnel is wonderful. More

They did everything they could to get me in the truck I wanted and the service was good also wanted and the service was good also More

I do not know a Brian Syme so I cannot rate him. The dealership is friendly and clean. The technician was awesome as well. The dealership is friendly and clean. The technician was awesome as well. More

Dana Millard was so helpful and very thorough about making sure we got a safe and efficient car that met our needs. In a normally stressful process, he gave us such peace and made the process seamless. making sure we got a safe and efficient car that met our needs. In a normally stressful process, he gave us such peace and made the process seamless. We love our new car and are very thankful! More

Everything was handled with professional staff. I waited on service and it was done in a timely manor. I waited on service and it was done in a timely manor. More