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Shottenkirk Ford Jasper - Service Center

Jasper, GA

4.6
610 Reviews

610 Reviews of Shottenkirk Ford Jasper - Service Center

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August 30, 2023

the check in quick and easy. Price for service upfront. Great customer service. Was out in just under 2 hours. More

by JMOORE1138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Shottenkirk Ford Jasper responded

JMOORE1138, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!

August 29, 2023

This visit was satisfactory although I felt the wait time was a bit long considering I was on site at 7:30AM. Out at 9:15. More

by THEWOODARDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Mahan
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Sep 03, 2023 -

Shottenkirk Ford Jasper responded

THEWOODARDZ, thank you for sharing your experience with us. We appreciate your feedback!

August 26, 2023

Very bad service. My review would be a 0. Will never have an oil change at this dealership again, lost my business. More

by MDSMITH5519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Mahan
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Aug 27, 2023 -

Shottenkirk Ford Jasper responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 706-928-0602 at your convenience.

August 25, 2023

I had my oil changed and the service was great. I need new tires and they gave me 3 quotes and a print out of the tires. Taylor was awesome. Thank you More

by Bssyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Bssyoung responded

I had my oil changed and the service was great. I need new tires and they gave me 3 quotes and a print out of the tires. Taylor was awesome. Thank you Belinda Young

August 25, 2023

sales rep was a good kid. Sales manager was a xxxxxx and not helpful or nice! he only cared about ripping me iff More

by TREBINNER3
Recommend Dealer
No
Employees Worked With
Eddie Hefferon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sang Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2023 -

Shottenkirk Ford Jasper responded

TREBINNER3, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper

August 25, 2023

Very curtios helpful with the problem we had with the car and shared the cost of the repairs More

by MOXLEYMANOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Landry
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2023 -

Shottenkirk Ford Jasper responded

MOXLEYMANOR, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 23, 2023

Did not use service dept. Only sales so far. Would not be appropriate to rate service dept. yet More

by RICHARDLHALL
Recommend Dealer
Yes
Employees Worked With
Randy Pigue
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 16, 2023

Finally fixed the issue on the 3 visit. Thanks Scott for the great service ! Mike More

by MGDEPUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Disalvo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Shottenkirk Ford Jasper responded

MGDEPUE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 14, 2023

They were polite and very straight forward. They give you a small town feel and dealt well with a complicated repair. More

by BILL F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Syme
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky Mahan
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Aug 16, 2023 -

Shottenkirk Ford Jasper responded

BILL F, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 13, 2023

Transmission completely failed on 2021 Ford Edge with 17,200 miles. 31 days to get a new one installed and it still doesn't work right. Had to rent a car for over $300 per week. Finally was provided a lo More

by BARNESVICKIE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kara Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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