Shortline Mitsubishi

Short & Sweet I pulled in the garage and they were quick to come to me and verify who I was an what I was there for. I was there about an hour Then I was notified I pulled in the garage and they were quick to come to me and verify who I was an what I was there for. I was there about an hour Then I was notified that my Encore was ready to go. And I’m back on the road pleased with the service I received. More

Charge me for repeated service. Not satisfied with the service. Same problem occurred, brought in ,and charged again, the same high price.This cost me a lot of money. I'm not happy. Not satisfied with the service. Same problem occurred, brought in ,and charged again, the same high price.This cost me a lot of money. I'm not happy. More

Still a great place for auto maintenance!! This was our first visit to Shortline since it changed over from being Suss. Some of the staff is still there. We found ourselves getting ANOTHER pl This was our first visit to Shortline since it changed over from being Suss. Some of the staff is still there. We found ourselves getting ANOTHER pleasant, 3,000 service on our vehicle. Clean facility; nice waiting room; prompt service (We had an appointment.); thorough explanation of work performed. We are happy all the good stuff about automobile maintenance is still available under the "new" roof!!! More

GMC Steering Issue Gave up on AutoNation fixing the problem so brought it here based on a recommendation from a coworker. Super nice service advisor, listened to my conc Gave up on AutoNation fixing the problem so brought it here based on a recommendation from a coworker. Super nice service advisor, listened to my concerns and was willing to look at the videos I had taken of the steering issue. thought it was fixed, only to get it home and the noise started the next morning. It’s going back in on Monday. Service advisor was apologetic but this will be the 6th time in for the same steering issue. More

In and out quickly (faster than promised) and efficiently. Everything went as scheduled. FYI...I don't see any of the names from my dealership (on Havana, in Aurora) in the below list. I realize this is a new Everything went as scheduled. FYI...I don't see any of the names from my dealership (on Havana, in Aurora) in the below list. I realize this is a new acquisition but maybe they could gear the survey more toward the actual dealership, not so generic. More

SUSS TEAM YOU GUYS ROCK! First major fix and it was completed in ONE DAY! 🙂 everyone is friendly and very helpful. Wouldnt think of going anywhere else. Thank you sus First major fix and it was completed in ONE DAY! 🙂 everyone is friendly and very helpful. Wouldnt think of going anywhere else. Thank you suss team! More

Should have shopped anywhere but here! They are so crooked dishonest company. Their shady practice of selling cars makes the place an all time low for dealerships. Spend a little more some They are so crooked dishonest company. Their shady practice of selling cars makes the place an all time low for dealerships. Spend a little more somewhere else. Johnny as a manager knew about things and let it go because he is still employed by shortline. More

Stephen was awesome😃 We were very satisfied! Stephen helped us get our sons first car! It’s a 1999 Jeep Grand Cherokee Laredo. And Charlie absolutely loves it! It’s in gre We were very satisfied! Stephen helped us get our sons first car! It’s a 1999 Jeep Grand Cherokee Laredo. And Charlie absolutely loves it! It’s in great shape! We will definitely be back next time we need a car😀!!! More

Confusing Came in to look at a particular used car which the salesman showed us. Then he showed us another car that met our needs which we ended up buying. the Came in to look at a particular used car which the salesman showed us. Then he showed us another car that met our needs which we ended up buying. the salesman was nice and very polite during this process but did get some of the details about the car and warranties wrong. The process of getting to a price was relatively easy but then the handoff to finance was very slow and got a bit confusing. There was also confusion on some of the details such as name and address of the car buyer, and the amount to be financed in the handoff between the salesman and finance person. Finally, it took three days to actually get the car because it needed to be detailed before we could take it. But this wasn't mentioned until after all the paperwork was signed and we are ready to leave. To your credit they did notice that the tires were in really bad shape and delivered the car with good tires on it. Overall I think we got a good car at a fair price but I'm not sure I would recommend your dealership to someone else. More

Great customer service Jason Harris was great! Very helpful! I had to bring my car in for service, Jason made it easy, got me a loaner car, and had everything handled in le Jason Harris was great! Very helpful! I had to bring my car in for service, Jason made it easy, got me a loaner car, and had everything handled in less than a day. I appreciate the loaner because I am very busy with my job, and I liked how quickly the work was done. Thank you More