Shortline Mitsubishi

Amazing Service Cindi kept us informed at every step in our short process. Efficient and courteous and we will definitely be back! Thank you for taking care of us! Cindi kept us informed at every step in our short process. Efficient and courteous and we will definitely be back! Thank you for taking care of us! More

I hate shortline Mitsubishi worse ever! I scheduled an appt. Went in and still left with no answers. I was told I could bring it back another day and leave for a couple of days when they had I scheduled an appt. Went in and still left with no answers. I was told I could bring it back another day and leave for a couple of days when they had more time to really look at it. That's what the appt was for. I asked her, if you have a Mitsubishi car, you take it to a Mitsubishi dealer and they can't help who do you suggest I take it to.? Then they replaced my sunroof a few months back and it started making this awful noise same day when I tried to open it. First time no issue second time when I tried to close issue. Asked if they could check while I was there. Came back and told me it was off track, they could fix for $250! I said why would I pay for something that was obviously done here. It worked when I brought it in never had any problems until you guys "fixed" it. She said all we did was replace the glass. Initially my sunroof slid straight back, after they fixed the recall it opened at an angle. I don't understand how you can completely change the way it opens but only touch the glass. Made no sense to me either. She goes on to say it worked when it left they always check before they send out. I totally agree with her, when I got in and pushed the button it went back perfectly, closed perfectly. Great. Later same day went to show someone how they changed it, went back perfectly however when it started closing made this really funky noise. Assumed it was because it was new left it alone. Tried again a couple of weeks later same issue. Decided I would call and schedule when I had some time not like I was using at the time anyway. Since I had an appt thought I would have them look at it while I was there. Went to open to make sure there was still an issue, went back fine but stopped as it was closing. Still wasn't working. As I said told the person at the service desk she came back and said it wasn't caused by the work preciously done by them, they only replaced the glass. Lies. She looked me right in my face and lied to me. Horrible customer service again. No matter what I said she kept to the script, no help, she didn't care after a minute I think she stopped listening. I believe I have been here 3 times (it's the closest one I could find) and have never once left satisfied. What does that say, you need to go some place else. I've come to the conclusion that I would rather drive further to get better service. More

Not happy Our family has shopped Suss for years. We have purchased 5 cars and had them serviced there. Also had other vehicles serviced that we didn’t buy there Our family has shopped Suss for years. We have purchased 5 cars and had them serviced there. Also had other vehicles serviced that we didn’t buy there. We made an appointment for an oil change not realizing the dealership had been sold. To my surprise the oil change and tire rotation had gone up $40!!! It took over an hour!! We will not return. More

Disappointing experience buying new car and service center Specific to service center: never received proactive status updates. Always required Ashley giving me a delayed call back. Long review: Purchasin Specific to service center: never received proactive status updates. Always required Ashley giving me a delayed call back. Long review: Purchasing a new car at Shortline Buick on January 12th was an incredibly disappointing and frustrating experience. What should have been an easy and quick sale took an entire day and then two weeks of follow up maintenance. My partner and I went to Shortline Buick on January 12th to look at a Buick Regal TourX with the packages I was interested. We arrived a 9:15am, 15 minutes after the dealership opened. We chose to drive 45 min to the Shortline dealership instead of nearby O’Meara for a hopeful better experience. We were paired up with Josue and assistant manager Mike. Josue showed us a couple TourX’s available on the lot and test drove a vehicle with the right packages. I decided on a couple colors combinations and specific accessory packages. (Grey or TriCoat White exterior with all options - so a fully loaded vehicle). At 11am, Josue went to search for cars in the area that met my criteria. At noon, we left to quickly grab lunch. When we got back, Josue had 4 vehicle sheets for us. I selected the car I wanted to see and to likely purchase. I asked when the car could be brought to this dealership and I was given a sob story from Mike how it was at a “warehouse in Commerce City” and I needed to start some paperwork before it could be retrieved. Okay fine, let’s start some paperwork, I was ready to purchase a TourX. We started paperwork, finalizing options, cost, and a loan we were interested. The paperwork was wrong a numerous times with incorrect VIN, a mysterious clear bra charge, wrong financing options, and higher mileage than expected for a new car. The mysterious clear bra charge was $500 and was not itemized on the initial vehicle sheet Josue had show. We were given another sob story from Mike how we needed to pay an additional $200 to have the clear bra removed. It is unacceptable for me to pay for an undesired and undisclosed accessory. Then the “new” car has 850 miles listed. Strange. Mike has yet another sob story about how a loyal customer threw a big stink with Buick that he needed this car as a “loaner” while other vehicles were in the shop. Although this car couldn’t be called a “loaner” for legal implications. Still considered “new” because the car hasn’t been sold and has less than 1500 miles or something, the dealership wasn’t required to offer any incentives. But out of the kindness of Mike’s heart, he offered $500 for the 850 miles. I’m not convinced this a good deal. 850 miles is a lot for a new car. We agree on a price, options, and loan we are interested at about 4pm. I haven’t even seen this car I’m going to buy and was told it was going to be retrieved now. We wait for the financing department. At 5pm (sun is going down), we are finally seen by the finance department. During the majority of our time together the two finance guys try to upsell us on warranties and maintenance packages. I have excellent tier credit. I was offered a rate of 6.14%, which is way higher than current offerings at local banks and credit unions of sub 4%. I wanted the $5k in rebates which were only eligible with dealer financing. I wasn’t offered a rate inquiry from local credit unions. At this point we’ve been at the dealership all day. I’ve bought a car sight unseen which doesn’t sit right. We wait for hours for the car to arrive from the “warehouse”. I don’t see Josue or Mike around. I ask another assistant manager what’s up with this “warehouse”. He says he’s the one who called O’Meara dealership about the TourX and no such warehouse exists. xxx. I don’t care that the car is at another dealership. I don’t want to be lied to and jerked around. O’Meara is closer to my house - I drove further hoping for a better car buying experience. The car finally arrives after dark, at least 8pm. I inspect the car in the dark. There is a deep scratch in the paint by the windshield. At this point the general manager, Jeff Simpson, is hanging around. We verbally agree to have the all-weather mats mailed to my house and scratch fixed later. I finally leave to go home. It took an entire day to buy a car. I had a good idea of the color and packages I wanted, one test drive, with excellent credit, and straightforward customer. An entire day. The next day I make a list of all the things wrong with a “new” car for Jeff Simpson: Scratch that should be professionally repaired. Oil change since oil life reported 9% remaining. Why does a new car only have 9% oil life? Still no explanation. Needs to be cleaned and detailed better, there was trash under the seat and windshield interior was dirty. Engine bay was packed full of leaves. Obviously driven and parked under a tree for a long time. All weather mats to be installed or mailed to my house. Recall addressed. I have the car for one week, contact Jeff and arrange to have the above list fixed by dropping off the car (an hour away!!) the following Monday morning. If repairs and maintenance were going to take a significant amount of time I would have expected notification. TWO WEEKS later after me calling every 3 to 4 days asking for a status update - the service center nor Jeff proactively called to let me know status - I get my car delivered to me. Oil was changed and scratch was fixed at O’Meara’s body shop. No engine bay cleaning and no all-weather mats. The (wrong) all-weather mats are delivered to my house a couple weeks later. I have WeatherTech mats listed in my purchase and manufacture mats were delivered. They are satisfactory. This car purchase with Shortline Buick was all around terrible. The TourX is great but I should have bought the same car from another dealer, either O’Meara directly or a Weld dealership had a similar vehicle. I do not think I got a good deal considering the stress and waiting, and this was a 2018 model (November 2017 ship date) vehicle purchased in 2019. More

Friendly service My service rep, Cindy was great! She kept me up to date on the status of my truck repair, via text message, while I was out of town for work. My service rep, Cindy was great! She kept me up to date on the status of my truck repair, via text message, while I was out of town for work. More

Excellent service. Making the service appt., dropping off my car, phone call it was ready, and pick up. Thank you for washing my car, an added bonus. Making the service appt., dropping off my car, phone call it was ready, and pick up. Thank you for washing my car, an added bonus. More

Body repair Suss GMC, now Shortline Aurora a fantastic dealership for service. I have received the best care and advice from the team there. They answered all my Suss GMC, now Shortline Aurora a fantastic dealership for service. I have received the best care and advice from the team there. They answered all my questions honestly and communicated well throughout the process. Thank you!! More

Good customer service . The service was not crowded and the price for the repairs were reasonable. Will be coming back for service on my car. Thanks keep up the good work. . The service was not crowded and the price for the repairs were reasonable. Will be coming back for service on my car. Thanks keep up the good work. More

Complete The work was completed in a timely manner and the problem with the sensor appears to be resolved. the service department without being asked washed th The work was completed in a timely manner and the problem with the sensor appears to be resolved. the service department without being asked washed the vehicle. More

Prefect Smooth, personable and never felt uncomfortable or pressured into a purchase. Kind environment and professional. Not a lot of down time. My friend was Smooth, personable and never felt uncomfortable or pressured into a purchase. Kind environment and professional. Not a lot of down time. My friend was so impressed she went back and bought her car a few days later. Thank you!! More