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Shields Auto Center

Rantoul, IL

4.7
794 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

January 26, 2021

I bought my new 2019 Dodge Ram from this dealership and I am pleased with the treatment I received . The salesman wasn't pushy and was easy to work with.. More

by doug2602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinton, Tynan Hedrick
Feb 25, 2021 -

Shields Auto Center responded

Thank you, Doug! We appreciate your feedback. Congratulations on your new Ram!

January 25, 2021

Absolutely Great!! Very helpful and accommodating to Customer needs. Service was excellent as well as the price of the service. I would definitely recommend Shields to all my friends and family. Than More

by moler53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Feb 25, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave such an awesome review! Your comments help keep us motivated to work hard for our guests! We really appreciate you recommending Shields Auto Center to your friends and family!

January 22, 2021

Shields Auto Center is a great place to buy or trade vehicles. We have traded with Shields on our last three vehicles and we have been so pleased with our experience. From the initial trade to the exper More

by Skentner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Greg Shields, Ben Hall
Jan 22, 2021 -

Shields Auto Center responded

Our #1 goal is to provide outstanding customer service and quality work you can trust! Thank you for taking the time to notice those efforts and for leaving such an awesome review!

January 21, 2021

Staff very nice. Who ever worked on my truck, got greasy dirty finger prints all over my truck. Had I not asked about the warranty, I wonder what would have happened More

by slibo67
Recommend Dealer
No
Employees Worked With
Scott Lackey
Jan 22, 2021 -

Shields Auto Center responded

We appreciate you bringing this to our attention. Please accept our apology! This is not acceptable and we need to make this right. Could you please call Dale Scudder, our Service Manager at (217) 892-2155? This is an uncommon instance and it will not happen again in the future.

January 18, 2021

Mark and Teresa were so easy to work with and thoroughly walked us through the process of buying a new car. I highly recommend Shield’s Auto! More

by RENEE.POTTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Rick Shields, Teresa Smith
Jan 19, 2021 -

Shields Auto Center responded

Thank you for the recommendation! Thank you for choosing Shields Auto Center and congratulations on your new vehicle!

January 17, 2021

First time experience with Shields and it was a good one. A bit further to drive but I'd do it the same way all over again. The experience was relaxing, Andy and the rest of the team were very accommodating. More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Andrew Henson
Jan 18, 2021 -

Shields Auto Center responded

Thank you, Gary! We are glad that we are worth a little extra drive. We truly appreciate you giving us the opportunity to earn your business! Congratulations on your new vehicle and we look forward to your next visit!

January 17, 2021

Scott at the service desk was super friendly and helpful. I did a oil change and the service was fast and friendly! I had a few questions on my warranty and Scott answered all my questions and concerns! Will More

by javalover73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Jan 18, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave a review! We are glad that we met your expectations. We look forward to welcoming you back for all of your automotive needs!

January 15, 2021

Mark was great helping me, I test drove 3 cars and he was very helpful. He offered me water and kept asking me if I was comfortable. More

by BURTSRALPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Teresa Smith, Ben Hall
Jan 18, 2021 -

Shields Auto Center responded

We appreciate your feedback! Our staff works hard to go the extra-mile for our valued guests! We are glad that Mark met your expectations. Thank you for choosing Shields Auto Center!

January 11, 2021

Shields is a quality Business and the people are great to work with Process of sale could help by shortening the time it takes for sale completion More

by gjbolser42
Customer Service
Recommend Dealer
No
Employees Worked With
Marci Ihnen, Andrew Henson
Jan 22, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave a review. Your business means a lot to us and we appreciate your honesty and suggestion! We agree, the process of the sale can be lengthy. We will work on ways to shorten the process. We want to give our customers the best experience that we can. Thanks, again!

January 08, 2021

I had an amazing experience at Shields! We worked with Mark and he was great! No hassle, no pushiness, very honest. Also we had some bumps on the bank's end and Teresa and the team handled it all very wel More

by KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Teresa Smith
Jan 18, 2021 -

Shields Auto Center responded

It is great to hear such wonderful comments about your recent experience with us! Our staff works hard to provide great customer service. Thank you for recognizing their efforts and congratulations on your new vehicle!

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