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Shields Auto Center

Rantoul, IL

4.7
794 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

February 11, 2021

COLD WEATHER TOOK ITS TOLL, I NEEDED A NEW BATTERY. I TOOK IT TO SHIELDS TO BE REPLACED. GOOD AS NEW, AND NONE OF THE HASSLE. More

by rkasper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tynan Hedrick
Feb 25, 2021 -

Shields Auto Center responded

Thank you for the 5-star rating. We appreciate your business and thank you for choosing Shields Auto Center!

February 10, 2021

No hassle pricing. Courteous, friendly service. Easy buying experience. No surprises. Vehicle was exactly as advertised. I have been a customer for many years and have always gotten the same consistent More

by C. Rouse
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Greg Shields, Dale Scudder, Andrew Henson
Feb 25, 2021 -

Shields Auto Center responded

Repeat business is the best compliment! Thank you!!

February 09, 2021

Kyle was a very friendly salesman. Enjoyed working with him and Greg. I will recommend Shields to others. I like the power train warranty quite a bit. More

by KELLY.PYLE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Shields, Ben Hall, Kyle Johnson
Feb 25, 2021 -

Shields Auto Center responded

Thank you for the recommendation! We appreciate your kind words and congratulations on your new vehicle!

February 09, 2021

Highly disappointed, forever warranty .I make sure my car is maintained properly every time its needed.Recently my ptu went out in my car, the dealership told me all of a sudden I don't have any warranty. I More

by perkinsm72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lackey, Tynan Hedrick
Feb 19, 2021 -

Shields Auto Center responded

We are very disappointed to hear this! Warranty Forever is a "Warranty for Life," as long as you follow the maintenance required by the Manufacturer. This can be found in your vehicles owner's manual. Shields Auto Center is your authorized Warranty Forever facility, but if you chose to have your maintenance performed elsewhere, you would have needed to call 1-800-810-8458 to get pre-authorization before having the work performed. Failure to follow the Manufacturers Maintenance Requirements will void the warranty.

February 05, 2021

David was fantastic! I called him regarding a Ford Edge we saw on the internet. To my surprise, minutes after talking to him, he sent me a personalized You Tube video showing me the interior of the vehicle More

by doginsuds57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cassout
Feb 25, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave a review. David is dedicated to providing great customer service. Thank you for taking the time to notice his efforts. We appreciate you giving us the opportunity to earn your business and enjoy your new Edge!

February 05, 2021

Great experience! Good people to deal with. Fair and reasonable on our purchase of a Ford Expedition XLT. Lifetime powertrain warranty at no cost was a big plus. Service department was also great to wor More

by DANIEL.HELFRICH36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Greg Shields, Teresa Smith, Scott Lackey, Ben Hall, Tynan Hedrick
Feb 25, 2021 -

Shields Auto Center responded

Thank you, Daniel! We are so glad to hear that you had a great experience! Our goal is to have 100% customer satisfaction in all areas of the dealership. We appreciate you choosing Shields Auto Center for your automotive needs!

January 30, 2021

My wife and I have bought 6 or 7 new cars at Shield's over the years and we are very pleased with Teresa Smith---Dale Scudder and Mark Keyes but I am not pleased with the guy who appraises trade ins. I More

by mbllngs5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Teresa Smith, Dale Scudder, Tynan Hedrick
Feb 25, 2021 -

Shields Auto Center responded

We appreciate your feedback. Repeat business is the best compliment! I am sorry that the trade appraisal portion of the purchase process did not go as expected. Thank you for being honest. We value your business and thank you for your continued support.

January 28, 2021

They are very good people that are local and committed to serving their customers. We had a very good experience. This was my first product from them and it won't be last. We have been using them for our More

by NICK ADCOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Greg Shields, Teresa Smith, Ben Hall, Andrew Henson
Feb 25, 2021 -

Shields Auto Center responded

Thank you, Nick! We are glad that we have earned your business and congratulations on the purchase of your new vehicle!

January 27, 2021

Teresa was very knowledgeable about the finance process. We got all the info we needed to make a good choice on maintenance and extended warranty packages. Service department is good and service manager Dal More

by kscud1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Dale Scudder, Kory Miller, Andrew Henson
Feb 25, 2021 -

Shields Auto Center responded

Thank you for taking the time to notice all of our staffs efforts and for leaving such an awesome review! Our staff sets high standards and works hard our guests. We appreciate your business and congratulations on your new vehicle!

January 27, 2021

For the first time getting a car from the dealership over all was a great experience for my wife and I. We will be going back for are next car or truck as well. More

by MITCHELLMDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Ben Hall, Andrew Henson
Feb 25, 2021 -

Shields Auto Center responded

We are glad to hear that you had a great experience and everything was completed to your satisfaction. We look forward to welcoming you back for all of your future automotive needs. Thank you for choosing Shields Auto Center!

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