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Shields Auto Center

Rantoul, IL

4.7
795 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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795 Reviews of Shields Auto Center

March 18, 2021

Kyle was very helpful meeting my budget needs in buying a car. He also was very patient as I had a lot of questions. Teresa was also very helpful with the financing and paperwork. She went over it thoroughl More

by AmyH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Ben Hall, Kyle Johnson
Mar 23, 2021 -

Shields Auto Center responded

Amy, we appreciate your feedback on our staff's outstanding customer service. Reviews like your provide encouraging feedback. Thank you for giving us the opportunity to earn your business and enjoy your new vehicle!

March 18, 2021

Andrew our salesman was awesome helped in anyway answered all questions this is the second suv we have bought from him and would defimitly return again. More

by WITTMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Smith, Scott Lackey, Ben Hall, Andrew Henson
Mar 23, 2021 -

Shields Auto Center responded

We are pleased to hear that you have had great experiences with Andrew. Repeat business is the best compliment! We appreciate your business and we look forward to serving you in the future!

March 17, 2021

The whole process was very efficient. I found the car online, contacted the dealer via cars.com, they contacted me the same day. Super quick turnaround time and I bought the car the next day. Definitely More

by ALVY76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Teresa Smith, Ben Hall
Mar 23, 2021 -

Shields Auto Center responded

We are so glad to hear that everything was completed to your satisfaction! We really appreciate your feedback and for giving us the opportunity to earn your business. Enjoy your new vehicle!

March 17, 2021

They did great, All the guys were great to work with and friendly! Got a great deal and highly recommend going to them when looking for a new car! More

by BGOIN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Greg Shields, Teresa Smith, Kyle Johnson
Mar 23, 2021 -

Shields Auto Center responded

We really appreciate your recommendation! Our staff works hard to make sure that you have a great experience at Shields Auto Center. Thank you for your kind words and congratulations on your new vehicle!

March 16, 2021

David was very friendly and easy to work with. There was an ice storm the night before and he had to dig out the first Ford Escape before it could be ready for a test drive. When I said that one didn't hav More

by mark.carlson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, David Cassout
Mar 16, 2021 -

Shields Auto Center responded

Thank you, Mark! We are glad to hear that you had a great experience at Shields Auto Center and with your Sales Representative, David. Our staff works hard to provide excellent customer service, even if that means that they need to go out in a terrible rain/ice storm. We appreciate you giving us the opportunity to earn your business. Congratulations on your new Escape!

March 16, 2021

I had the best experience buying car from them.Terry was a great salesperson...The finance process was super easy Theresa was great!!!! I loved it!!! More

by campbell6love1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell, Teresa Smith
Mar 23, 2021 -

Shields Auto Center responded

Your review really means a lot to us and your comments keep us motivated to work hard for our guests! Thank you for taking to time to let us know. Congratulations on your new vehicle!

March 10, 2021

I purchased a Ford Edge today. Dave was my salesperson..He was wonderful to work with, he was very helpful and patient with me. He showed me all of the bells and whistles on my new car. He mad More

by woods358
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cassout
Mar 16, 2021 -

Shields Auto Center responded

Sandy, we are pleased to hear that everything was completed to your satisfaction! Dave is committed to providing outstanding customer service. Thank you for taking the time to notice his efforts. Congratulations on your new Edge!

March 08, 2021

Kory was fantastic to deal with, very friendly, and took care of my issues. Very organized and personable. Made sure I felt comfortable with my purchase. More

by Mharrison1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Kory Miller
Mar 16, 2021 -

Shields Auto Center responded

Thank you for taking the time to notice Kory's efforts in making sure that you had a great experience at Shields Auto Center. We really appreciate your feedback and congratulations on the purchase of your new vehicle!

March 05, 2021

Good exclamation of service needed, ready before time said, always a plus. Explained everything afterwards. Great job. Super friendly Kimmie to take our money!Thank You All More

by idaho1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Mar 16, 2021 -

Shields Auto Center responded

We are very pleased to hear that everything was completed to your satisfaction. Thank you for choosing Shields Auto Center!

March 03, 2021

Shields was excellent to work with! They evaluated the problem quickly and gave me the cost and fixed it immediately! I bought my car from them and will probably trade there again when the time comes! More

by elleigh2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Mar 16, 2021 -

Shields Auto Center responded

Reviews like your provide encouraging feedback. We appreciate your business and thank you for choosing Shields Auto Center for all of your automotive needs!

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