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Shields Auto Center

Rantoul, IL

4.7
795 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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795 Reviews of Shields Auto Center

April 23, 2021

My tire blew just outside of town. My father in law came to change it for me and told me to swing into Shields Service Center to make sure there was enough air in the donut. I drove in at the end of the wor More

by AVance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Apr 23, 2021 -

Shields Auto Center responded

We are so happy to be able to help you! Thank you for taking the time to notice Scott's efforts and for recommending Shields Auto Center.

April 23, 2021

They were great! All very nice, accommodating, explaining everything and never pressuring me. There are lots of forms and such to complete and they answered all my questions fully. Would whole heartedly rec More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Greg Shields, Teresa Smith, David Cassout
Apr 23, 2021 -

Shields Auto Center responded

Thank you for the recommendation, Mike! We agree, there are a lot of forms! We appreciate your feedback and congratulations on your new vehicle!

April 22, 2021

Andy and Teresa were so great to work with. They were both very professional, friendly, personable, and helpful. Overall we had a great experience and would highly recommend buying a vehicle from them! More

by CKHENNIGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Ben Hall, Andrew Henson
Apr 22, 2021 -

Shields Auto Center responded

We are pleased to hear that you had a great experience. We appreciate you taking the time to let us know. Thank you for the recommendation!

April 22, 2021

Kory was wonderful! Answered all of my questions and made us feel comfortable. Highly recommend going to see him! Thanks again to him and everyone along the way! More

by MISSNATALEEROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Ben Hall, Kory Miller
Apr 22, 2021 -

Shields Auto Center responded

Awesome! Our goal is to attain 100% customer satisfaction, and we are so glad that Kory and the rest of the staff accomplished this. Thank you for taking the time to let us know and congratulations on your new vehicle!

April 22, 2021

My brother-in-law dropped my vehicle off for a flat tire. The vehicle was picked up the next day. I paid the ticket in walked outside to the lot and grove away. Sorry I can’t be more helpful on this. More

by mosterbu
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
I didn’t see anyone. I called in request and someone else dropped the vehicle off.
Apr 22, 2021 -

Shields Auto Center responded

Thank you for choosing Shields Auto Center for your tire repair. We appreciate your business!

April 22, 2021

Kyle Johnson was extremely helpful to me in my car buying experience. Not only did he pull the cars I inquired about indoors out of the snow, he was not pushy. Wonderful car buying experience. Teresa Smith e More

by GNAIA81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Teresa Smith, Kyle Johnson
Apr 23, 2021 -

Shields Auto Center responded

Our staff works hard for their guests! Thank you for taking the time to leave a review and congratulations on your new vehicle!

April 20, 2021

I can rely on the Service Department of Shield's Auto Center to provide the highest quality of maintenance on my vehicle and believe others can too. More

by geometrics100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marci Ihnen, Rick Shields, Greg Shields, Teresa Smith, Dale Scudder, Scott Lackey
April 20, 2021

Scott was super friendly and helpful. All repairs taken care of in a timely manner, and they were really thorough. Tom did the maintenance and did a great job. Thanks so much! More

by mg6417
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Apr 22, 2021 -

Shields Auto Center responded

Thank you for leaving a review . Our staff works hard to provide outstanding customer service and quality work that you can trust. We appreciate your business and thank you for choosing Shields Auto Center!

April 17, 2021

I am pleased with my purchase and the staff were helpful. My only disappointment was when the vehicle was cleaned up for delivery, in could have been done better. More

by spidie66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, David Cassout, Andrew Henson
Apr 22, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave a review. We really appreciate your honesty and we will address this with our detail department. We would like the opportunity to make this right, please contact us at your convenience. Thank you for choosing Shields Auto Center and congratulations on your new vehicle!

April 15, 2021

Fast turn around from start to finish. It was easy to schedule for my availability. Waiting area nice and convenient. Employees were friendly and no digs about buying a new car(even though it's about tim More

by roney4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Apr 22, 2021 -

Shields Auto Center responded

We really appreciate your feedback. Thank you for taking the time to let us know. And.... we're more than happy to assist you with your next vehicle purchase when the time comes!

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