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Shields Auto Center

Rantoul, IL

4.7
794 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

July 12, 2021

Great customer serviceClean facilityFriendly Great customer service Clean facility Friendly employees They were all very professional and knowledgeable. They explained what was done and what w More

by stlcard1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Jul 13, 2021 -

Shields Auto Center responded

We appreciate your feedback. Thank you for taking the time to leave a review.

July 07, 2021

Our salesman Kyle Johnson was the best. Our experience with Shields was great. I would recommend them to anyone who wants to buy a vehicle More

by Terry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Ben Hall, Kyle Johnson
Aug 06, 2021 -

Shields Auto Center responded

Terry, we appreciate your recommendation!

July 06, 2021

Andy was awesome, made buying our car super easy! Went to Paxton with us to look at the car we were interested in. Was pleasant to work with and patient. Nice guy! Thanks, Andy! More

by Nancy Tapuaiga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Andrew Henson
Aug 06, 2021 -

Shields Auto Center responded

Nancy, we appreciate your feedback! Our staff is dedicated to providing great customer service. Thank you for your kind words and congratulations on your new vehicle!

July 03, 2021

Refused to do warranty work on a Ford f350. Was too worried that it would cause a red flag on their service department. More

by damh60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger somebody
Jul 13, 2021 -

Shields Auto Center responded

We sincerely apologize for any inconvenience. Please call our service department at (217) 892-2155 to further discuss this. Thank you.

July 01, 2021

Service department diagnosed my air conditioner problem very quickly. New a/c compressor was located quickly and installed in a timely manner, while I waited. I would highly recommend them to anyone needin More

by dlgreen40409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Jul 02, 2021 -

Shields Auto Center responded

We love reading when our guests have great experiences with us! We appreciate your feedback and thank you for taking the time to let us know!

June 28, 2021

The representative communicated the needs very well and was extremely helpful. More

by csparks0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Jul 02, 2021 -

Shields Auto Center responded

We really appreciate your feedback. Thank you for taking the time to let us know that we are doing a good job!

June 28, 2021

Very good experience with shields auto group great customer service by the sales person Tim Mciintyre. And finance personnel along with the personal touch of the owner More

by tom@rtgraphicsprinting.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mcintyre, Rick Shields, Teresa Smith, Ben Hall
Jul 02, 2021 -

Shields Auto Center responded

We are pleased to hear that you had a very good experience! Thank you for giving us the opportunity to earn your business and enjoy your new vehicle!

June 25, 2021

I have nothing but good things to say about Andrew and Sheilds Auto Center. Andrew was super helpful and knowledgeable about the car and for me the best part I didn't feel as though I was being pressured More

by Jcreek90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Andrew Henson
Jul 02, 2021 -

Shields Auto Center responded

Thank you! We are so glad to hear this! Reviews like yours really provide encouraging feedback. It means a lot! Thank you for taking the time to let us know and congratulations on your new vehicle!

June 25, 2021

Scott Lackey and Shield’s Service Department helped us resolve a major issue with our Jeep Compass that another dealership could not. Scott was knowledgeable, friendly and truthful. Shield’s has earned ou More

by R Cornelius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Jul 02, 2021 -

Shields Auto Center responded

Thank you for giving us the opportunity! Our staff is dedicated to providing our guests with outstanding customer service and quality work. We appreciate you taking the time to leave a review!

June 25, 2021

Dave was super easy to work with and he was very personable. He always got back to me quickly over my preferred method of communication and he came in on his day off to sell me my car. More

by Hadleyjason74
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, David Cassout
Jul 02, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave us your response on Dave's outstanding customer service! We take great pride in knowing that everything was completed to your satisfaction. We appreciate your business!

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