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Shields Auto Center

Rantoul, IL

4.7
794 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

July 29, 2021

The staff made us feel comfortable from the moment we got there. I knew then we were going to make our vehicle purchase at Shields. Thank you to Andy, who helped us with our final decision. I hope the servic More

by scottgall57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Ben Hall, Andrew Henson
Aug 12, 2021 -

Shields Auto Center responded

Scott, thank you for taking the time to leave feedback. Our entire staff is dedicated to providing our guests with outstanding customer service and quality work that you can trust! Our goal is 100% satisfaction in all aspects of our dealership. We appreciate you giving us the opportunity to earn your business and we look forward to seeing you again soon!

July 29, 2021

They professionally did their job. Friendly personal service. The Bronco had a recall to check on also that was handle with the oil change in less than an hour. More

by rhoadsrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Aug 12, 2021 -

Shields Auto Center responded

Thank you for taking the time to leave a review. We are pleased to hear that everything was completed to your satisfaction. We appreciate your business!

July 24, 2021

Didn’t fix my car after 3 weeks of having it. Didn’t have a rental car for me to use. I was on vacation More

by ladaux2018
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Greg Shields
Jul 27, 2021 -

Shields Auto Center responded

Thank you for your feedback. We apologize that you are having issues with your vehicle, and we are not able to fix it at this time. As you are aware, we are still experiencing unusual times in the auto industry. The part that is needed to fix your vehicle is on backorder. We are more than happy to fix it for you once we have received the part!

July 23, 2021

I bought a new Ford Bronco Sport from my salesman, Timothy McIntyre. He was very friendly, knowledgeable, helpful and accommodating. Teresa in Finance was also helpful and friendly. More

by ruthless10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy McIntyre, Teresa Smith
Aug 12, 2021 -

Shields Auto Center responded

Congratulations on your new Ford Bronco Sport! Thank you for giving us the opportunity to earn your business.

July 16, 2021

They have been very helpful, and we are very pleased with their service. Friendly staff, Comfortable, clean and pleasant waiting room. What more can we say? More

by carolannklein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Aug 12, 2021 -

Shields Auto Center responded

Thank you! We appreciate your business. Please visit us again soon!

July 16, 2021

David was friendly and great to work with, as well as all the staff we worked with! They were quick to find me a great APR on my loan More

by Bobbi_lee84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, David Cassout
Aug 12, 2021 -

Shields Auto Center responded

Bobbi, thank you for taking the time to leave a review. We are pleased to hear that everything was completed to your satisfaction. We appreciate your business and enjoy your new vehicle!

July 15, 2021

Dave was a pleasure to work with. Helped me find a car that works for me. Thank you Dave for all your help. I'll see you again. More

by Dan S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cassout
Aug 12, 2021 -

Shields Auto Center responded

Dan, thank you for your kind words and congratulations on your new vehicle!

July 14, 2021

Shields is always very accomadating . I can always get in for service quickly and never have to wait long at all. Been doing business with them for years and will continue to do so. From a new vehic More

by Kay Amsden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Aug 12, 2021 -

Shields Auto Center responded

Kay, thank you for the amazing feedback! We really appreciate your business and loyalty!

Aug 13, 2021 -

Kay Amsden responded

richardamsden@aol.com

July 13, 2021

Awesome job Timely manner would be nice if it included car wash Nice inviting waiting room friendly sales staff nice clean environment very perfeshional awesome More

by ketina.arrington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Aug 12, 2021 -

Shields Auto Center responded

Thank you for leaving feedback. We appreciate your comments and the car wash recommendation. I will pass your recommendation along!

July 13, 2021

We bought a used 2015 Jeep Grand Cherokee and our salesman, Jim McEntyre was phenomenal! Took great care of us! Thank you for everything! Love our new Jeep! More

by Lrakes1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim McEntyre
Jul 14, 2021 -

Lrakes1 responded

We bought a used 2015 Jeep Grand Cherokee and our salesman, Jim McEntyre was phenomenal! Took great care of us! Thank you for everything! Love our new Jeep!

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