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Shields Auto Center

Rantoul, IL

4.7
794 Reviews
Call Dealership (217) 892-2155
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850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

March 29, 2024

Outstanding place. Salesperson David Cassout was supremely helpful in our search for a great used car; he went above and beyond to explain newer cars’ technology to us More

by parakeetpaula
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, David Cassout
Report | Print
Apr 24, 2024 -

Shields Auto Center responded

WOW! This is amazing feedback! We are thrilled to hear that we are doing a great job! Thank you so much for sharing your experience with us. We really appreciate your business and your loyalty to us over the years!

Apr 25, 2024 -

parakeetpaula responded

You are very welcome!

March 28, 2024

Avoid the service department. Already taken a month for repairs, still don't have the car back. More

by elewis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Terry "TNT" Twitchell, Teresa Smith, Scott Lackey, Kory Miller
Report | Print
March 23, 2024

Larry Collins made this happen for me in Paxton, Illinois and I was able to get my wife a beautiful jeep. More

by clint11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Fanning, Larry Collins, Teresa Smith
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

We are thrilled that you had a great experience with Larry Collins and Shields Auto Group! Our staff works hard to provide our guests with outstanding customer service. Thank you for allowing us to earn your business and we hope that you enjoy your new Jeep!

March 23, 2024

Dealership was very thorough and courteous from the owner, salesman, business manager to the service department. More

by lllindsay1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Teresa Smith, Scott Lackey
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Thank you for taking the time to share an excellent 5-star rating! We really appreciate the feedback. We look forward to serving you for many years to come!

March 22, 2024

Everyone is friendly and treats you with kindness and respect! The waiting area is warm and has lots of refreshments. The other customers are friendly and welcoming because I live in a neighboring area. More

by feleciataborcity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review really means a lot to us. Thank you for choosing Shields Auto Center. We look forward to serving you for many years to come!

March 22, 2024

the staff at Shields was wonderful. Easy to work with and very knowledgeable. I appreciate all that Robert did to get me into my new Chevy! This place was amazing and I will be using th More

by michellehumes38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Teresa Smith, Robert Seiler
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

This is great feedback, Michelle! Thank you for taking the time to share your experience. We appreciate your business and congratulations on your new Chevy!

March 19, 2024

Ask the service department to check your stuff thoroughly. Or you have to take back. More

by mzvickie01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey, Kory Miller
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

We appreciate your feedback and honest review. We apologize for any inconvenience that we may have caused. Thank you for being so understanding and allowing us to make things right. If you have any other suggestions or concerns, please contact our Service Manager, Dale Scudder at your convenience. Thank you!

March 16, 2024

Great service, great manager, great salesman , great finance, Rick has a great staff and support More

by Alec711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Greg Shields
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Thank you for your kind words! Our staff works hard to provide a great experience, and we are glad that they did just that!

Mar 26, 2024 -

Alec711 responded

Thank you !! And recommended to several friends who are interested in bronco. Well done To all.

March 10, 2024

One the best dealership experiences ever. I’ve bought over 20 cars in my lifetime and this rates as one of the best. More

by dbai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig (Sales Manager) , Terry "TNT" Twitchell, Rick Shields, Teresa Smith
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Wow! Thank you! This definitely provides encouraging feedback. We appreciate you giving us the opportunity to earn your business! We look forward to serving you for many years to come!

March 08, 2024

Still waiting on a call back from Greg or Rick Whole experience was very frustrating More

by jabb9703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lackey, Kory Miller
Report | Print
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