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Shields Auto Center

Rantoul, IL

4.7
792 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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792 Reviews of Shields Auto Center

May 01, 2024

The sales people and service department are great and generally very friendly and knowledgeable. I do want to mention that the girl answering the phone for the main line is very unfriendly and makes it More

by emmastuebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
receptionist is very rude, Kory Miller
May 07, 2024 -

Shields Auto Center responded

We appreciate your honest feedback. Thank you for bringing this to our attention.

April 27, 2024

Friendly people they did a great job at making the process easy,wish they could get more trucks to pick from More

by tuden3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Teresa Smith, Noah Shields, Craig Fanning
May 07, 2024 -

Shields Auto Center responded

Thank you for your honest review and feedback. We are glad that we had a truck that worked for you! We appreciate your business and we hope you enjoy your new Ford Truck!

April 19, 2024

Very very helpful showed me everything I needed to know on my new vehicle and was very informative on how to use everything on the new vehicle More

by dherges551
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Teresa Smith
Apr 24, 2024 -

Shields Auto Center responded

Thank you for the 5-Star review! We take pride in knowing that our customers are happy with their experience. Congratulations on your new vehicle and we hope that you have many happy miles ahead of you!

April 18, 2024

I’m not sure who Craig Fanning is but my salesman was Terry Twitchell and we had a great experience with him. My vehicle was very clean and inside when we arrived and was greeted at the door. Thank you f More

by j.long2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Terry "TNT" Twitchell
Apr 24, 2024 -

Shields Auto Center responded

Thank you for sharing your review! We are thrilled to learn that you had a great experience. Craig Fanning is our Sales Manager. We look forward to welcoming you back and serving you for many years to come!

Apr 25, 2024 -

j.long2 responded

Thanks again!!! Craig as well! Very nice dealership and my truck looked beautiful on arrival. Looks like a well run dealership.

April 10, 2024

Absolutely wonderful people, from the sales, to parts, to service to finance and insurance, everyone was extremely nice, friendly, efficient, and welcoming. I have never had this happen at any dealership. More

by waspi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell, Rick Shields, Teresa Smith, Dale Scudder, Scott Lackey, Kory Miller
Apr 24, 2024 -

Shields Auto Center responded

This is amazing feedback! We are so happy that you are pleased with you experiences with us. Your review means a lot to us! Thank you for sharing and for allowing us to serve you!

Apr 25, 2024 -

waspi responded

You are welcome. You deserve a very good rating on the feedback.

April 07, 2024

I dealt with Terry Twitchell. He and everyone at the dealership were just wonderful. I would not have purchased a Ford product if it were not for this dealership and the people More

by waspi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell, Teresa Smith, Craig Fanning
Apr 24, 2024 -

Shields Auto Center responded

Thank you for giving us your take on how we are doing. We are glad that customers like you are having a great experience!

April 05, 2024

They greet you happily and quickly and took care of my car efficiently and I was out of there in 45 minutes More

by dlawyer
Recommend Dealer
Yes
Employees Worked With
Scott Lackey, Kory Miller
Apr 24, 2024 -

Shields Auto Center responded

We are grateful for your review. Thank you for sharing with us.

April 04, 2024

I popped into town for a quick visit and needed an oil change while I was there. Dale Scudder was able to squeeze me in even though they were supper busy. I truly appreciate the quick and awesome service More

by toyo4by
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Apr 24, 2024 -

Shields Auto Center responded

It was our pleasure! Thank you for giving us the opportunity. We appreciate your business!

April 02, 2024

Shields Auto Center service department is efficient, thorough, and courteous and is a very good value More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Apr 24, 2024 -

Shields Auto Center responded

Thank you for the great review, Doug! We are so glad to hear this. Please see us if there is anything else that you need!

March 31, 2024

Service is always prompt and service staff are friendly and helpful. We will return for all our service needs and recommend Shields to our friends. More

by vjruss0718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey, Kory Miller, William Nigh
Apr 24, 2024 -

Shields Auto Center responded

Thank you so much for recommending us! We are glad that you have had great experiences with our service department. We appreciate your business and are happy to help you anytime!