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Shields Auto Center

Rantoul, IL

4.7
795 Reviews
Call Dealership (217) 892-2155
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850 Broadmeadow Rd

Rantoul, IL

61866

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795 Reviews of Shields Auto Center

March 08, 2024

Still waiting on a call back from Greg or Rick Whole experience was very frustrating More

by jabb9703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lackey, Kory Miller
Report | Print
March 07, 2024

I feel Scott and his staff provided a high quality and professional service. I was very pleased and satisfied. More

by mr.moto2418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey, Kory Miller
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Amazing feedback! We are glad to hear that you had a great experience. Thank you for sharing!

March 05, 2024

Noah and Teresa did a fine job of selling and informing us. I was not happy having to pay $300 for a second key for our purchased vehicle. This should have been provided. More

by tyoung1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Teresa Smith, Kory Miller
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

We appreciate your feedback. We are glad to hear that Noah and Teresa completed the purchase process to your satisfaction.

March 03, 2024

trustworthy place to do buisness . I'll keep coming back. Scott does a great job. More

by king_60957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Report | Print
Mar 26, 2024 -

Shields Auto Center responded

Reviews like yours provide encouraging feedback. Thank you for sharing!

February 22, 2024

Great customer service! Noah was great to work with! Teresa explained the financing plans in great detail. I would highly recommend Shields! More

by smbstar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Noah Shields
Report | Print
Feb 22, 2024 -

Shields Auto Center responded

Thank you! We appreciate your feedback on our Staff's great customer service and recommendation of our dealership. Congratulations on your new vehicle!

February 21, 2024

There great I like going there. The process goes pretty smoothly. And they bring me my car if I’m at work More

by mindytyus0512
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey, Kory Miller, William Nigh
Report | Print
Feb 22, 2024 -

Shields Auto Center responded

Thank you for the 5-star review. We really appreciate you being a customer. We're here for you anytime!

February 16, 2024

Shields provides high quality service and maintenance on my Dodge van. They also are great at explaining what they are doing. They have always been on time and don't keep me waiting. They are trustworthy an More

by sherrilljohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey, Kory Miller
Report | Print
Feb 19, 2024 -

Shields Auto Center responded

Thank you for sharing your experience with us! We really appreciate your feedback and look forward to serving you for many years to come!

February 16, 2024

Great customer service. Fast service. Friendly. Clean emailing room. Not sure what else to say. More

by toddrph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Report | Print
Feb 19, 2024 -

Shields Auto Center responded

We appreciate your feedback. Thank you for taking the time to leave us a review!

February 11, 2024

No pressure and sincerity of their staff is the reason I keep coming back. Our salesman, Terry Twitchell, hasn't steered me wrong yet. More

by beego763
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell
Report | Print
Feb 19, 2024 -

Shields Auto Center responded

Thank you for the great review! Repeat business is the best compliment! We appreciate your business and can't wait to have you back at Shields Auto Center.

February 07, 2024

Terry was very helpful. I walked in knowing I needed something different but had no idea what. Terry's kindness and experience helped me decide on the almost perfect vehicle More

by squirrelslikecheese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell, Rick Shields, Teresa Smith, Dale Scudder, Kory Miller
Report | Print
Feb 21, 2024 -

Shields Auto Center responded

We really appreciate your feedback. Our staff is dedicated to providing our guests with outstanding customer service and we are glad that Terry did just that! We appreciate your business and congratulations on your new vehicle!

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