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Shields Auto Center

Rantoul, IL

4.7
794 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

September 28, 2021

The service was good They were simple and efficient I The service was good They were simple and efficient I am a happy customer Good service More

by Arodriguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Andrew Henson
Oct 15, 2021 -

Shields Auto Center responded

WE are happy, when YOU are happy! We appreciate your feedback and thank you for giving us the opportunity to earn your business!

September 27, 2021

I had a slight mix up in regards to to my service, but they fixed it right away! More

by tech.2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Oct 15, 2021 -

Shields Auto Center responded

We are so glad that we got it fixed! Thank you for giving us the opportunity. We appreciate your business!

September 24, 2021

Excellent experience. Very knowledgeable and great communication. Took the time to go through all of the features. More

by The best
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shields. Rick Shields , Mark Keyes, Ben Hall, Andrew Henson
Oct 14, 2021 -

Shields Auto Center responded

We set our expectations high. So, it feels great when we hear that our guests have had an excellent experience! Thank you for taking the time to let us know. We appreciate your business and congratulations on your new vehicle!

September 23, 2021

Dave Cassout was very friendly and helpful. The whole team took care of me in a timely manner. More

by Victoria19712
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, David Cassout
Oct 14, 2021 -

Shields Auto Center responded

We appreciate your feedback. Thank you for taking the time to let us know.

September 23, 2021

They worked my car in and fixed it so I didn’t have to worry about it. More

by beezit65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shields, Dale Scudder, Scott Lackey
Oct 14, 2021 -

Shields Auto Center responded

We are happy to help! Thank you for choosing Shields Auto Center. We appreciate your business!

September 21, 2021

We had a good experience at Shields. Thank you Andy, Kory and Mark. Will definitely be back. More

by smeuser62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Kory Miller, Andrew Henson
Sep 23, 2021 -

Shields Auto Center responded

We really appreciate your feedback. Thank you for giving us the opportunity to earn your business and congratulations on your new vehicle!

September 18, 2021

Andy and Greg were great, helped from the initial call to me driving off. Good folks at Shields, no pressure and very accommodating. The whole process was easy. I recommend Andy and the Shields team. Thanks! More

by kdnstl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Shields, Andrew Henson
Sep 23, 2021 -

Shields Auto Center responded

We appreciate your recommendation! We really appreciate your feedback. It is gratifying to hear that you had a great experience with us! Thank you for your business!

September 08, 2021

I just spent an hour sitting waiting for approval to buy a new car, only to have them tell me that no, some other company asked to buy it and the guy that was working on that told no one, and only worked 6 More

by thirdbase9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kory Miller
Sep 13, 2021 -

Shields Auto Center responded

Thank you for providing feedback on your recent visit. We are sorry that your experience didn't match your expectations. Please know that this is an uncommon instance. Please accept our apology. We would love another opportunity to earn your business.

September 07, 2021

I needed a tire rotation scheduled with a short notice and they Scheduled the appointment at a convenient time for me and I was in and out with little wait time. More

by BevH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Sep 13, 2021 -

Shields Auto Center responded

Thank you, Bev! Your review provides encouraging feedback. Please visit us again soon!

August 29, 2021

They were very personable and helpful. It was an easy trade and we are happy. More

by jimcarley12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Shields, David Cassout
Sep 13, 2021 -

Shields Auto Center responded

Jim, thank you for your kind words. We appreciate your feedback and congratulations on your new vehicle!

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