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Shields Auto Center

Rantoul, IL

4.7
794 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

November 03, 2021

All personal made the buying process easy and enjoyable. Sales, finance and parts department were great! The dealership is really nice - clean and neat throughout. More

by lp27doug
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Teresa Smith, Ben Hall, Kory Miller, Andrew Henson
Nov 19, 2021 -

Shields Auto Center responded

Great feedback! Thank you for taking the time to let us know. It really means a lot!

October 31, 2021

Service was done quickly and I was on my way for the day! Have a great day! More

by gemini52250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Nov 19, 2021 -

Shields Auto Center responded

Perfect! That's what we want to hear. Thank you for your business!

October 29, 2021

Professional, courteous, explained what they did. Serviced car in a timely matter. Everyone was very friendly from the service department to the cashier. More

by linda_carey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Oct 29, 2021 -

Shields Auto Center responded

Linda, your review provides encouraging feedback. Thank you for letting us know!

October 29, 2021

Communication was not good with a few of the employees. Manager of service was good to talk to but others walked around like they didn’t know what was going on. I had to go into Shield to get answers becau More

by CRIHNEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marci Ihnen, Mark Keyes, Rick Shields, Teresa Smith, Dale Scudder, Scott Lackey
Oct 29, 2021 -

Shields Auto Center responded

We really appreciate your feedback and we apologize for the lack of communication. Thank you for bringing this to our attention, so that we can improve our processes.

October 18, 2021

The staff members were friendly and courteous. My wait time was minimal. They respected my vehicle and were careful not to get it dirty or cause any damage. More

by vjruss0718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Oct 21, 2021 -

Shields Auto Center responded

Great feedback! This really means a lot to us. Thank you for sharing!

October 11, 2021

Very professional! Very clean! Have been a Shields customer for many year! Will continue to be! More

by connieprestin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Oct 15, 2021 -

Shields Auto Center responded

Thank you, Connie! We really appreciate your loyalty!

October 07, 2021

We have always had excellent service provided by friendly and knowledgeable employees from salesman Terry, Teresa helping with sales paperwork, and everyone in the service department. Highly recommend Shiel More

by rfdable
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell, Teresa Smith, Scott Lackey
Oct 15, 2021 -

Shields Auto Center responded

Thank you for the recommendation! We appreciate you taking the time to recognize our staffs efforts and for leaving such an awesome review!

October 06, 2021

They were on time and did a fantastic job. Very pleased with the service center More

by jeffrogers217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Oct 15, 2021 -

Shields Auto Center responded

Awesome! We are so glad that everything has been completed to your satisfaction.

September 30, 2021

Shields has always came through for me, they about my vehicle as much as I do. More

by dtigert99
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Oct 15, 2021 -

Shields Auto Center responded

We appreciate your feedback. Our staff works hard to go the extra-mile for our guests!

September 29, 2021

Outstanding in every way very attentive helpful courteous. Caring. Sincere polite. Knowledgeable fair. Engaging. Fair More

by allan.vogelsang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Oct 15, 2021 -

Shields Auto Center responded

This is amazing feedback! Thank you for taking the time to let us know.

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