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Shields Auto Center

Rantoul, IL

4.7
794 Reviews
Call Dealership (217) 892-2155
View Awards

850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

November 18, 2021

When some survey company asks me to write 15 words to complete here is my comment: I hate surveys that demand I write 15 words or more. Dear survey company, you get an F More

by no9z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Report | Print
Nov 19, 2021 -

Shields Auto Center responded

Thank you for your 5-Star ratings and recommending Shields Auto Center. We understand that surveys can be a nuisance, but it does help give our staff special recognition of a job well done or if we have areas of improvement. We appreciate your feedback!

November 18, 2021

Did what they said they would do when they said they would. Terry was wonderful. Did not harass me nor did he waste my time showing me trucks he knew I did not want. Great experience More

by ascvicki
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terry "TNT" Twitchell, Teresa Smith, Ben Hall
Report | Print
Nov 19, 2021 -

Shields Auto Center responded

We appreciate you giving us the opportunity to earn business. We are pleased to hear that you had a great experience. Thank you for your feedback!

November 17, 2021

My sales guy Andrew was attentive and made sure I was happy with my car More

by Kiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Henson
Report | Print
Nov 19, 2021 -

Shields Auto Center responded

Thank you for taking the time to notice those efforts. We appreciate your business and congratulations on your new vehicle!

November 16, 2021

I was very happy with the service I received. Work was done in a timely manner. More

by gnmmfoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Report | Print
Nov 16, 2021 -

Shields Auto Center responded

We are pleased to hear that everything was completed to your satisfaction! We appreciate your feedback. Thank you for letting us know.

November 16, 2021

Thanks for looking out for me. I live the car. Thanks Andrew, you are a great guy. More

by Jason Shaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Henson, Teresa Smith, Andrew Henson
Report | Print
Nov 19, 2021 -

Shields Auto Center responded

It was our pleasure. Thank you, Jason! We appreciate you giving us the opportunity to earn your business and congratulations on your new vehicle!

November 15, 2021

The turn around time from the time I entered for the service work was under 1 hour which was very reasonable. More

by arlyn.rudin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Scott Lackey
Report | Print
Nov 16, 2021 -

Shields Auto Center responded

Thank your for the feedback, Arlyn. Reviews like yours provide encouraging feedback.

November 08, 2021

We have had our Jeep Grand Cherokee in for transmission issues several times in the past few years. Each time it is "fixed" by rebooting it. Each time the fix lasts for a few days-weeks. This past time the More

by bobandbetty98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lackey
Report | Print
Nov 19, 2021 -

Shields Auto Center responded

Bob and Betty, we appreciate your feedback and understand your disappointment. Vehicle issues are frustrating and inconvenient. We reviewed the service history on your Grand Cherokee and see that we have reprogrammed your transmission a couple of times. Each time, it did not have any codes and it passed all tests. At that time, we did what we could. We see that you have an upcoming appointment. We appreciate you making another appointment and your understanding in knowing that we are doing what we can to keep your vehicle running at its best.

November 08, 2021

Friendly, available, accommodating, gave me a great trade in, excellent price, love the warranty forever. More

by edwards.mary73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Andrew Henson
Report | Print
Nov 16, 2021 -

Shields Auto Center responded

This is amazing feedback! We appreciate you taking the time to notice those efforts and congratulations on your new vehicle!

November 04, 2021

Always a pleasant experience. What I ask to have done from service is done with no surprises. More

by beego763
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Report | Print
Nov 16, 2021 -

Shields Auto Center responded

It is gratifying to hear this! Thank you for taking the time to let us know.

November 03, 2021

Very professional. Very Helpful. Great customer service. Super happy with the way the process went! More

by davefitx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Teresa Smith, Ben Hall
Report | Print
Nov 19, 2021 -

Shields Auto Center responded

Amazing feedback! We are pleased to hear that everything was completed to your satisfaction. Thank you for taking the time to let us know. We appreciate your business!

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