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Shields Auto Center

Rantoul, IL

4.7
794 Reviews

850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

January 26, 2022

Very thankful for the lifetime warranty that covered a new transmission. Grateful for good service people who kept trying to find the mystery noise from the new transmission. After several service appoin More

by bobandbetty98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Feb 03, 2022 -

Shields Auto Center responded

Bob and Betty, we are glad to hear that you have found the value in our exclusive Warranty Forever. We value your feedback and your recommendation of our dealership!

January 21, 2022

When you drop off your vehicle, you should be informed of where to pay for your service when it's completed. It's not the service desk - so it took me a long time to pay and pick up. Service was good, though More

by etwilson
Recommend Dealer
Yes
Employees Worked With
Ben Hall
Jan 26, 2022 -

Shields Auto Center responded

We apologize for the lack of communication and the extended time to pay and pick up your vehicle. Customers that have service work completed can pay and pick up their keys at the cashier counter. We appreciate you bringing this to our attention and we will work better to ensure that another customer does not wait longer than needed.

Jan 26, 2022 -

etwilson responded

That's awesome! thank you.

January 20, 2022

Caring and efficient dealership that takes care of your problem in a timely manner and on time. More

by BROWN661_6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Teresa Smith, Scott Lackey
Jan 26, 2022 -

Shields Auto Center responded

We appreciate your feedback! We have great staff that works hard for our valued guests. Thank you for recognizing their efforts!

January 14, 2022

Shields service department was excellent. They were very helpful and we received our vehicle back in a timely manner. More

by awood0542
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Jan 26, 2022 -

Shields Auto Center responded

Thank you for taking the time to leave feedback. We appreciate your business!

January 13, 2022

Excellent, professional, courteous staff. Especially Scott. He went above and beyond to assist my needs. More

by blarney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Jan 26, 2022 -

Shields Auto Center responded

Thank you for your wonderful response to the quality of service our staff provides! We appreciate your business!

January 12, 2022

They have some of the best technicians and have always been good help. I prefer the local feel because they are more sincere people. More

by jkshiels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane, Dale Scudder, Scott Lackey
Feb 03, 2022 -

Shields Auto Center responded

Thank you for the kind words! We are fortunate to have a great staff. We appreciate your business!

January 12, 2022

They had the answer to my car problems within 30 minutes and had it fixed within the time promised. They also told me what caused it and how to prevent it from happening again. More

by gailkrumwiede
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Scott Lackey
Feb 03, 2022 -

Shields Auto Center responded

Gail, we appreciate your feedback. We are pleased to hear that everything was completed to your satisfaction. Thank you for your business!

January 10, 2022

Staff was friendly and helpful and got everything done on time they did good work I have no complaints More

by dalehughes48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Feb 03, 2022 -

Shields Auto Center responded

Dale, we are pleased to hear that everything was completed to your satisfaction. We appreciate your business!

January 06, 2022

Excellent service and friendly staff. Will have my vehicle serviced here every time. No complaints, love the warranty. More

by slg1985champ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
Feb 03, 2022 -

Shields Auto Center responded

Thank you, this is great feedback!

January 04, 2022

Thank you so much! Andrew was great to work with, he was Thank you so much! Andrew was great to work with, he was very patient, cordial and always followed our lead. We never felt pushed or rushed. We high More

by Shannonl.kilpatrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Andrew Henson
Feb 03, 2022 -

Shields Auto Center responded

Shannon, Thank you for taking the time to notice Andrews efforts of the quality customer service our staff provides. We appreciate your feedback and your recommendation. Congratulations on the purchase on your Ford Ecosport!

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