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Shields Auto Center

Rantoul, IL

4.7
794 Reviews
Call Dealership (217) 892-2155
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850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

December 01, 2022

I’m always pleased with the excellent, friendly and professional services provided on each visit. More

by gasp90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Report | Print
Dec 02, 2022 -

Shields Auto Center responded

Thank you for your feedback! We are happy to hear that we are providing great service. We appreciate your repeat business!

November 21, 2022

Always receive excellent professional service. Friendly, knowledgeable employees. Always treat me with respect and answer all of my questions. More

by pamperedpeggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William, Tynan, Scott, Dale Scudder
Report | Print
Dec 02, 2022 -

Shields Auto Center responded

Amazing feedback! Thank you for letting us know.

November 17, 2022

The customer service was outstanding. I was greeted as soon as I walked into the service department. What a great feeling. More

by jlubben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William was very accommodating. , Dale Scudder
Report | Print
Dec 02, 2022 -

Shields Auto Center responded

We appreciate your great feedback! Thank you for choosing to service your vehicle at Shields Auto Center!

November 14, 2022

Marci, Teresa and Rick were very helpful to work with. This is the 7th vehicle we have purchased form Shields. I am looking forward to the 8th! More

by jeff.banister
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marci Ihnen, Rick Shields, Teresa Smith, Ben Hall
Report | Print
Dec 07, 2022 -

Shields Auto Center responded

Repeat business is the best compliment! Thank you for loyalty, Jeff! We appreciate your business and look forward to working with you again soon!

November 10, 2022

service was accurate and done in a timely manner. Staff was courteous and helpful. Vehicle was returned clean and tidy. More

by c.hays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Dale Scudder, Kyle Johnson
Report | Print
Dec 07, 2022 -

Shields Auto Center responded

We enjoy reading reviews such as the one you left us! It is always satisfying to learn that our customers are happy and we are doing something right! Please let us know if there is anything else that you may need.

November 10, 2022

The work was good but I took my car in at 8:30 AM, was told it would take about 2 hours and didn’t get it back until about 1:00 PM. Not a problem for me since I didn’t have any other plans that day, but i More

by lbartelsl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Report | Print
Dec 07, 2022 -

Shields Auto Center responded

We appreciate your feedback and apologize that it took longer than expected. We are happy to hear that it didn't disrupt your plans! Thank you for your business and we hope to see you again soon.

November 09, 2022

They all work very hard to satisfy their customers! The experience was great and comforting to know they are looking out for us. More

by grice.donna1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Smith, Ben Hall, Kyle Johnson
Report | Print
Nov 15, 2022 -

Shields Auto Center responded

Thank you so much for your kind response. We hope your enjoying your new Durango.

November 06, 2022

THey are honest and the work is always done on time. Very friendly guys in the service department More

by maier7188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Report | Print
Nov 15, 2022 -

Shields Auto Center responded

Thank you so much for your kind review about our service dept.

November 02, 2022

Staff was very helpful. Answered all my questions and gave me the estimates' I needed More

by AK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Report | Print
Nov 15, 2022 -

Shields Auto Center responded

Thank you very much for the review. We're glad you received the information you needed.

November 01, 2022

Your service was prompt and efficient. I would like to have had my tires rotated but my wife didn't mention that so it wasn't done. More

by csparks0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
Report | Print
Nov 15, 2022 -

Shields Auto Center responded

Thank you very much for your kind review. Please give us a call and we're happy to schedule an appointment to get your tires rotated.

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