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Shields Auto Center

Rantoul, IL

4.7
794 Reviews
Call Dealership (217) 892-2155
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850 Broadmeadow Rd

Rantoul, IL

61866

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794 Reviews of Shields Auto Center

August 16, 2023

They perform the service in a timely manner. The wait time at this dealership is much shorter than other dealerships I have taken my truck to for the same service in the past 3 years. Waiting ar More

by mkt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Rich Drennan, William Nigh
Report | Print
Aug 16, 2023 -

Shields Auto Center responded

Thank you so much for taking the time to share your experience with our Service Department at Shields Auto Center. We take pride in knowing that our customers are happy!

August 15, 2023

Waiting area is very clean. Rest Rooms are very clean also. Facility is very easy to get to from the interstate. More

by donnaswick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Scudder, Rich Drennan, William Nigh
Report | Print
Aug 16, 2023 -

Shields Auto Center responded

Thank you, Donna! This is great feedback!

August 14, 2023

All of the staff i interacted with were wonderful. Buying a car is always stressful, but they helped alleviate aome of the stress More

by CockMunch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Keyes, Terry "TNT" Twitchell, Ben Hall, David Cassout, Kory Miller, Andrew Henson, Kyle Johnson
Report | Print
Aug 16, 2023 -

Shields Auto Center responded

Thank you for sharing your experience. We're glad that we helped reduce some of the stress with buying a new vehicle. We appreciate you giving us the opportunity to earn your business.

August 13, 2023

No review No review No review No review No review No review No review No More

by DLG1989CHAMP
Recommend Dealer
Yes
Employees Worked With
Kory Miller
Report | Print
Aug 15, 2023 -

Shields Auto Center responded

Thank you for your 5-star review. We appreciate your business!

August 10, 2023

Greg shields provided me with excellent customer service in servicing my car. Very polite and professional More

by amy.selvaraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marci Ihnen, Rick Shields, Greg Shields
Report | Print
Aug 24, 2023 -

Shields Auto Center responded

We appreciate your feedback of Greg's outstanding customer service. Thank you for sharing, Amy!

August 09, 2023

Great place to buy and have your car serviced ! My wifes family lives in Florida and I hear all sorts of stories about there dealerships and repair places . Glad I do not have those problems ! More

by nursepen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marci Ihnen, Mark Keyes, Rick Shields, Greg Shields, Dale Scudder
Report | Print
Aug 24, 2023 -

Shields Auto Center responded

Our goal is attaining 100% customer satisfaction in all aspects of our dealership. We are happy to learn that we are providing you with outstanding customer service and quality work that you can trust!

August 09, 2023

By far the most friendly and best dealership experience. Always confident in receiving great customer service, More

by Keshw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Shields, Greg Shields
Report | Print
Aug 24, 2023 -

Shields Auto Center responded

We set high expectations, so it's gratifying to hear that you had a great experience. We appreciate you taking the time to let us know!

August 09, 2023

It’s very clean and all of the staff is friendly and willing to help, they do their best to get you the best deals and overall was a great experience More

by Blarose1803
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marci Ihnen, Rick Shields, Greg Shields, Teresa Smith, David Cassout
Report | Print
Aug 24, 2023 -

Shields Auto Center responded

We are glad to hear that we met your expectations and you had a great experience. Thank you for the great review!

August 09, 2023

The problem I went this dealership’s service center. They charged me for but didn’t fix. Either they diagnose wrong or it wasn’t fixed. It was my first and last attempt to go to this dealership. More

by FBUTT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory Miller
Report | Print
Aug 09, 2023 -

Shields Auto Center responded

Your review is very concerning to us and we are disappointed to hear that you didn't have a great experience.. We would appreciate if you would call our Service Manager, Dale Scudder at (217)892-2155 to discuss your recent experience. Thank you!

August 09, 2023

The whole Shields team made the process of car buying hassle free- They were very professional. the best experience I’ve ever had with a dealership More

by Leenahancockmd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marci Ihnen, Mark Keyes, Terry "TNT" Twitchell, Rick Shields, Greg Shields, Ben Hall, David Cassout, Kory Miller, Andrew Henson, Kyle Johnson
Report | Print
Aug 24, 2023 -

Shields Auto Center responded

Thank you for the great review! We appreciate your business and we can't wait to welcome you back!

Aug 24, 2023 -

Leenahancockmd responded

You have our business for life! Thank you for being a company with integrity - it is always a pleasure coming to Shields

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