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Shields Auto Center
Rantoul, IL
794 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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794 Reviews of Shields Auto Center
August 07, 2023
I bought my SUV from them in Dec. I've had to bring my car in twice to have the front license holder bracket installed (it still isn't), i also told the salesman i wanted new tires. I I've had to bring my car in twice to have the front license holder bracket installed (it still isn't), i also told the salesman i wanted new tires. It's now 8 months later, they quoted me for new tires, said two of them are dry rotted. After 8 months!? They won't replace them, even though they never did when i bought the vehicle originally, all they're offer is "a discount". I also paid for the extended warranty that should have covered everything, yet they want $100 to replace a tire sensor. I thought they would be a community focused company who took care of their customers, instead i feel taken advantage of and regretful. More
by nic
Employees Worked With
Kyle Johnson
August 06, 2023
Everyone we dealt with was very respectful and good to deal with. They made one error on the paperwork and forgot to give us a $1,000 rebate. They caught the error later and sent us a check promptly. The deal with. They made one error on the paperwork and forgot to give us a $1,000 rebate. They caught the error later and sent us a check promptly. The pickup process for the new vehicle was slow and they should look at ways to speed it up. It took about three and a half hours to do the paperwork. We got a letter from Ford Motor Credit correcting 2 additional mistakes they made on the application. Some additional training on the paperwork procedures may be helpful. More
by bjstikkers
Employees Worked With
Rick Shields, Greg Shields, David Cassout
August 05, 2023
Rick Shields did a wonderful job following up with the Ford company on a misunderstanding regarding the price of the vehicle we purchased. Ford company on a misunderstanding regarding the price of the vehicle we purchased. More
by mikeschwarz
Verified CustomerEmployees Worked With
Tim McIntire, Rick Shields, Teresa Smith
July 28, 2023
The service assistant who called to tell me what was wrong with my car, was not knowledgable about my account. He told me I needed a new radiator and that it would cost $1,400 to$1,600. I was stunned- wrong with my car, was not knowledgable about my account. He told me I needed a new radiator and that it would cost $1,400 to$1,600. I was stunned- he had not checked about any warranty or the mileage on my vehicle. I have an extended warranty with a $50 copay on covered parts & labor. I hope there is more training for your staff in this area. More
by gemini52250
Employees Worked With
Greg Shields, Dale Scudder, Rich Drennan, William Nigh
July 18, 2023
Service was great. The works and a small problem with a window in less than an hour. All pleasant. Great experience. The works and a small problem with a window in less than an hour. All pleasant. Great experience. More
by seedman08
Employees Worked With
Dale Scudder, Rich Drennan, William Nigh
