Shelor Toyota

Professional and precise I have purchased many vehicles over the past 50 years and this was probably my best experience yet! We are very pleased with the Sienna and it is exac I have purchased many vehicles over the past 50 years and this was probably my best experience yet! We are very pleased with the Sienna and it is exactly as promised and there were no surprises. The Shlor people were very curious and attentive to ur needs. I would highly recommend this dealer. More

Easy to work with and satisfaction guaranteed.... A very pleasant experience, ..........willing to deal, customer oriented, sales representative very nice to work with, all paper work easy and effici A very pleasant experience, ..........willing to deal, customer oriented, sales representative very nice to work with, all paper work easy and efficient. Thanks again...... More

Wonderful Experience. Steve Feeny was 12+ Salesperson Thank you! I love my new Toyota Rav4. Steve Feeny treated me and my son as if we were the best customers in the world. He was professional, knowled Thank you! I love my new Toyota Rav4. Steve Feeny treated me and my son as if we were the best customers in the world. He was professional, knowledgeable about the vehicle and so pleasant to work with. Make sure he stays a member of your team. All details of buying a new car were so easy. By the way I had my other Toyota for 27 years. More

Nothing as promised, made to wait, our time was unimportant My wife and I were looking for a new car for her. We had set up two appointments. One was at Duncan Hokie Honda to test drive a new 2016 Honda Accord My wife and I were looking for a new car for her. We had set up two appointments. One was at Duncan Hokie Honda to test drive a new 2016 Honda Accord and the other was an hour later to test drive a 2016 Toyota Camry. We arrived at Duncan and found the car waiting to be driven and the sales associate there to greet us. We went to Motor Mile Toyota's Welcome Center a few minutes early for our Camry appointment. We were made to wait past our appointment time due to the sales person being on the phone and then she wanted us to sit in her office because the car wasn't ready to test drive like we were promised it would be. Needless to say we immediately walked out of the Motor Mile Welcome Center and spent our $30,000 at Duncan Hokie Honda. They sell so many cars at Motor Mile that your time isn't important to them. Look elsewhere for better customer service. More

Customer service The appointment was at 9:30 and they were prompt which I appreciated. The service that was to be done on the car was explained. After it was complet The appointment was at 9:30 and they were prompt which I appreciated. The service that was to be done on the car was explained. After it was completed, everything was gone over again so I had no further questions. The experience was handled very professionally More

I AM RAV'D UP Brought vehicle in for service & they discovered a nail in the tire. Fixed it didn't overcharge me. Love Shelor. Always friendly, courteous and pr Brought vehicle in for service & they discovered a nail in the tire. Fixed it didn't overcharge me. Love Shelor. Always friendly, courteous and prompt. More

Inspection Went in to get inspection sticker. Needed new wipers and they wanted to charge double what I could get them for elsewhere. Told them to put rejection Went in to get inspection sticker. Needed new wipers and they wanted to charge double what I could get them for elsewhere. Told them to put rejection on it, went down the street to get new wipers and had to wait again to get it reinspected. Other than that, it was good. More

changed snow tires for summer tires I gave the rating of three stars as the service was rather quick. The only issue was one of my lug nuts on the rear was damaged. The tip was complet I gave the rating of three stars as the service was rather quick. The only issue was one of my lug nuts on the rear was damaged. The tip was completely missing and that makes the wheel look terrible. It would have been nice if the technician working on the vehicle would have at the very least mentioned the issue happened when the snow tires were changed for the summer tires. Of course to fix what was obviously broken at the dealership would have been ideal. More

Sienna love it Love my new Toyota Sienna it is great. It has all the bells and whistles they are adding the remote start tomorrow. Salesmen were very helpful and kn Love my new Toyota Sienna it is great. It has all the bells and whistles they are adding the remote start tomorrow. Salesmen were very helpful and knowledgeable. More

Purchase of new car....2016 Toyota Camry My wife handled the entire situation. She shopped around, handled the trade-in value, and negotiated the sale. She was pleased her salesman and nev My wife handled the entire situation. She shopped around, handled the trade-in value, and negotiated the sale. She was pleased her salesman and never felt 'pressured' to buy. We really like the car, its features, and the comfort of its ride. More