Shelor Toyota

Excellent service I noticed going home after work that one of my Prius headlights only had a small bulb working instead of the three that are there. I drove home after I noticed going home after work that one of my Prius headlights only had a small bulb working instead of the three that are there. I drove home after dark in the rain with a front headlight not working properly. Brian Lawless let me come in the next morning and wait to have the headlight replaced so that I didn't have to drive at night without the light working properly and perhaps getting a ticket. I was very grateful that Brian let me come into the dealership so quickly. More

fast,complete;satisfied with service required. Good service from phone call for appointment through service process.Customer service person friendly and professional. Waiting area spacious,clea Good service from phone call for appointment through service process.Customer service person friendly and professional. Waiting area spacious,clean and courtesy coffee,etc nice. More

New Car Purchase Process was as Smooth as Silk Kudos to both Andy Antienowicz and Carson Poole for their attention to my wife and I for our recent purchase of a new RAV4. Carson, one of the inte Kudos to both Andy Antienowicz and Carson Poole for their attention to my wife and I for our recent purchase of a new RAV4. Carson, one of the internet sales managers, provided us, via internet, with a deal on our new car that we could not resist, even though Shelors Motor Mile is much farther in distance (approx 60 miles) from our house than two other Toyota dealerships. Andy handled our trade-in negotiations in a very friendly, laid-back, professional, and VERY RESPECTFUL manner as well as taking care of the paperwork and explaining the features of the car in a way that a even a non-Tech customer would understand. My wife and I are 63 years old, and so have purchased many new cars during our lifetime and we can honestly and sincerely say that we have never received better treatment from an auto sales person than what we received from Andy. Both of these sales individuals at Shelors made our purchase process as smooth as silk, and we give Shelors our strongest recommendations. More

oil change The service was very efficient and the young lady who took the car explained everything they felt needed to be done. Comfortable surroundings. Every The service was very efficient and the young lady who took the car explained everything they felt needed to be done. Comfortable surroundings. Everyone was very caring and friendly. More

Just an excellent group of people in both sales and service! Very easy to work with and extremely knowledgeable. Ted and his group of sales and service personnel are some of the best in the business. Very easy to work with and extremely knowledgeable. Ted and his group of sales and service personnel are some of the best in the business. More

Be early for quicklane If you need service that is offered by Quicklane, be sure to be in line early. Employees are attentive to your needs and the work will be done with e If you need service that is offered by Quicklane, be sure to be in line early. Employees are attentive to your needs and the work will be done with expertise. More

Change oil. Same good service I expect and receive when I go to this dealer. I drive about 35 to 40 miles further to go to this Toyota dealer for their service. I Same good service I expect and receive when I go to this dealer. I drive about 35 to 40 miles further to go to this Toyota dealer for their service. I plan to buy my next Toyota from this dealer for this reason. More

Pretty good experience The only negative two things I can say is that the features of the vehicle were never really explained to us. I figure almost all of it out myself or The only negative two things I can say is that the features of the vehicle were never really explained to us. I figure almost all of it out myself or looked it up in the manual. The other thing is that the man that did our paperwork got the numbers wrong somehow and my husband had to go back the next day and resign everything. More

Toyota Service I called to set up a 10,000 mile service appointment and was told that I didn't need an appointment. Apparently I was confused as there is more than o I called to set up a 10,000 mile service appointment and was told that I didn't need an appointment. Apparently I was confused as there is more than one service center. When I arrived they took my car and serviced it for me even though I did not have an appointment. They also performed a state inspection since it was due. The staff was very friendly and accommodating. More

Very satisfied customer I was very satisfied with my experience and left the dealership a very happy customer! Jeremy was very helpful and answered all my questions. I would I was very satisfied with my experience and left the dealership a very happy customer! Jeremy was very helpful and answered all my questions. I would recommend this dealership to anyone wanting to make a new purchase. Hope to have a great relationship with Shelor Toyota for years to come! More