Sheehy Subaru Hagerstown

First off the salesperson was OK; his manager was the problem. We had pre-ordered a CrossTrek for lease and agreed on a price, down payment and length of contract. When we went to close the deal, we were problem. We had pre-ordered a CrossTrek for lease and agreed on a price, down payment and length of contract. When we went to close the deal, we were quoted a higher price. At first the manager apologized (and I guess expected us to forgive the mistake), then when we questioned it, we were offered to split the increase 50% (!!!). Finally, when it was obvious we were not happy with this result, the manager offered to honor the signed offer. We should not have had to go through this, since it was a 'dealership' error. At the end of the leasing transaction we were 'encouraged' to give a positive review of the salesperson and manager on the Subaru survey (we elected not to take the survey because of a required NDA). Finally, when Subaru advertises 'deals', whether directly from company or from dealership, there always seems to be a reason they cannot honor it (don't have inventory with same package, no inventory, last vehicle on lot was recently purchased, so no longer available, etc). We are going to try a different dealership when we decide to buy our next Subaru. More

Leo was so patient with me & trying to find the right car for me. He’s the best and I would recommend working with him! for me. He’s the best and I would recommend working with him! More

Disappointed in the lack of customer service I had a wonderful experience with Max a year and a half ago and I have been raving about it ever since. I recommended that a family member go to this I had a wonderful experience with Max a year and a half ago and I have been raving about it ever since. I recommended that a family member go to this dealership today and was very disheartened to hear that she had a terrible experience with the saleswoman who did not even bother to get off of her phone or turn around to greet her and did not seem interested in helping her test drive 2 vehicles of her interest. My family member is weeks ago from her financial goal for a large down payment and no, was not ready to buy today and this saleswoman then seemed to act like it was a bother to get the keys to 2 vehicles she wanted to test drive since she was not ready to buy TODAY. I guess the COVID-19 really has sales booming for this saleswoman and she does not need my family member's vehicle purchase? I was very disappointed that I recommended this dealership to have my family member's time wasted today. I highly recommend this saleswoman be placed into additional customer service training or she's really going to sink your ship. More

All I can say is these guys at Sheehy Subaru are THE BEST! They are ready to answer all of your questions when you call and Max actually came to my house and programmed my Crosstrek to my garage door! T BEST! They are ready to answer all of your questions when you call and Max actually came to my house and programmed my Crosstrek to my garage door! Trust me, you will never go wrong dealing with any of these fellows! More

Never responded to my complaint letter Every responsible business should respond to complaints. Sharrett obviously feels this is not important. A letter mailed over a week ago generated no Every responsible business should respond to complaints. Sharrett obviously feels this is not important. A letter mailed over a week ago generated no response. I believe some response is appropriate. More

Just a pleasure Truly a pleasure to work with. I have many responsibilities with a single income family and they really helped me get the vehicle that I loved!!! Truly a pleasure to work with. I have many responsibilities with a single income family and they really helped me get the vehicle that I loved!!! More