Sheehy Honda

Called at 10am with specifics on what we wanted:Sky Blue Insight 2010 with Nav. Told by salesperson that they had it at a "sister store". (All Honda dealerships consider themselves sisters). Was told it w Insight 2010 with Nav. Told by salesperson that they had it at a "sister store". (All Honda dealerships consider themselves sisters). Was told it would take 1/2 hour to get it here. I told Masoup that we were pre-approved and ready to buy so we made an appt @2:30pm. After arriving I looked around and did not see our car. I told Masoup that I was very dissapointed it was NOT already there. Masoup turned around and stated "we just sent a driver for it and it should be here in 30 mins". So we sat down to crunch some numbers. They even brought in the sales manager who also stated the car is "only 10 mins away" and even shook my hand after giving his word. It is now 5:30pm and we have been doing paperwork and at the point where the dealer usually hands us our keys and walks us out to the car. Instead Masoup puts all the paperwork into a manilla envelope and states "you can come pickup the car tomorrow afternoon". My fiance and my mouths opened wide in shock. We stated you mean to tell us that you NEVER EVEN HAD THE CAR! Masoup tried to state "we have to polish it and get it ready". You know that feeling you get when suddenly realize you've been had? I asked for my trade-in keys back and stated we are cancelling this deal. The manager even came over by us and now all kinds of promises were being made: we'll give a loaner, how about we pay for a tank of gas? This whole transaction was based upon a LIE. We will and never would base a $25K purhase with anything that is based upon a lie. Stay away from this dealership!!!!!!! More

Keith met my price for a 2009 LX Honda Accord. After a series of emails, I arranged to purchase my car the following day. At which point, Keith said that he thought I wanted a Civic and had quoted me th series of emails, I arranged to purchase my car the following day. At which point, Keith said that he thought I wanted a Civic and had quoted me that price. The subject header of all our email exchanges was 2009 Accord. This type of behavior is ridiculous and would recommend avoiding this dealership. More

They were rude, condescending and unhelpful and I would recommend to anyone I know to buy their Honda else where. They lied straight to our faces, we bought a 2007 b/c we were told there was little to no d recommend to anyone I know to buy their Honda else where. They lied straight to our faces, we bought a 2007 b/c we were told there was little to no difference in the 2008. The specific features we asked about being on the 2008 that we not on the 2007, were in fact on the 2008. They wasted a whole entire day of our time and did not finance the car and we still did not get the car until late the next evening. The features were not explained to us. The new car class we were supposed to be signed up for the following week didn’t happen. We got an invite for the new car class over a month after we had the car…..what is the point? We figured it out on our own. The one manager talked under his breath when we were negotiating prices. They are completely unprofessional. The staff does not care about their customers and they make no effort in pretending they do. When we asked about a loaner car b/c they had to install features they did not install in time for us to pick-up the car we were told since we weren't buying a Lexus or Acura we didn't get that. Since we were shopping at Sheehy Honda, not Sheehy Lexus or Sheehy Acura I do not understand that comment beyond being rude one more time. This was honestly the worst car buying experience I have ever had, go to Landmark, Tyson, Leesburg or any other Honda dealership except Sheehy of Alexandria. More

I had a salesman trying to find a specific car for me who was going to have to call around to other dealerships in search of this vehicle. He told me that he was going to do so the next morning and call me a was going to have to call around to other dealerships in search of this vehicle. He told me that he was going to do so the next morning and call me after the employee meeting. Hours went by without a phone call. Turns out he partied too late the evening before and didn't make it in to work on time. Surprisingly, he did find the car I wanted and went to pick it up at a location that was about fourty-five minutes away. I asked him to call me when he was on his way so that I could meet him as soon as he had returned (in order to save time w/ paperwork, test driving the car, etc.) He insisted that he would rather just call me when he arrived back at his dealership, so that they could clean up the car. How much cleaning does a new car need besides washing it? Hours went by with no word from my salesman. I called both the dealership in Alexandria and the one in Bowie to see if they had even seen him yet...did he come and go already...what was going on? and ofcourse, no one knew anything. I didn't hear from my salesman for nearly five hours. If I didn't want the car so badly, I would have just told him to forget about the deal all together. After I decided to purchase the car anyway, despite my aggrevation with my salesman, Armador helped us with the financial paperwork. Ofcourse, Armador was very friendly as we were completing the sale of the car. Unfortunately, to make a long story short, I have to say that my credit union is filled with idiots as well and it took a considerable amount of time to receive the check to give to the dealership. However, I always called Armador to inform him what the status was, that I hadn't received the check and that I would bring it to him as soon as it was received. Understandably, I am very well aware that businesses don't always have the easiest time getting payments and do need to be aggressive at times, but what about the customers like myself? Ofcourse, I completely intended to bring in the check. It's not as if I could cash it and run with the money, especially since it was made out to the dealership as well. Also, at the time of the sale, we had agreed to purchase an extended warrenty, which I wasn't sure if I had wanted. Armador said that I could call and cancel the next day if I had changed my mind. Since my credit union already issued a check for the amount of the car only, I called and told him that I did not want the extended warrenty. Or, I had to leave a message actually because he was never available to speak with me. Anyway, the check finally came in, I gave it to him personally and he was rude and arrogant, as he usually was anytime I had received a message, or spoken with him (after the sale of the car). I was glad to know that this would be the last time I would have to speak with anyone at this dealership. However, thirty days had passed and I still haven't received my tags. I left a voice message for Armador, who didn't return my call- as expected. The next day, I received a policy for the extended warrenty I had cancelled. I called to speak with a manager informing him of the terrible experience I have had and that my tags had not come in. He listened, but obviously didn't care. He never once even apologized for the terrible customer service and told me to call back the next day concerning my tags. Today, my temporaries have expired and I was told that they are ready to be picked up later this afternoon. They know that my tags have expired and didn't offer to fed ex them due to their lack of comptency. Something tells me that the dealership is not going to pay for my ticket if I get pulled over. The only reason I rated the pricing as a four is because my my cousin works at a different location and got me the car at invoice. If this review doesn't say "WHY" I have given the rating I gave- CALL ME AND I WILL GLADLY ELLABORATE IF THIS IS NOT ENOUGH! More

I took my car in for service to have a broken tail light fixed. I called ahead and was told the part was in stock. I dropped my car off and was told it would be ready that day. As the day went on, I called fixed. I called ahead and was told the part was in stock. I dropped my car off and was told it would be ready that day. As the day went on, I called around 4:30 just to check to be sure that I could come get it as promised. They said they had no record of my car being there. After 15 minutes, they were able to locate my car, and told me I could come get it in a few hours. Then when I went to pick up the car, they did not have the entire piece I needed in stock. They told me they could order the remaining piece, but by then I didnt want to deal with them anymore. Finally, when I was able to take my car to a more trusted service center, I had to buy the entire piece all over again because they told me it came as a unit. An internet search confirmed this. I dont know why Sheehy didnt have the entire part, but I will certainly never go there for any reason and do not recommend doing so to anyone. More

The experience I had with them was absolutely outragous. I ended up calling the police. Please read if you are considering going there. <br><br>My wife and I and two children dropped by in responce to the T I ended up calling the police. Please read if you are considering going there. <br><br>My wife and I and two children dropped by in responce to the TV add for an "Odessy with DVD for 1500 due at signing, $249.00 month". This is the first thing I told the salesperson as well as what color we wanted. He proceded to show us a very nice vehicle and after driving it we sat down to fill out the paperwork. I asked him about other options I could get on the leased car and he told me I could get them only by paying for them, they did not come on this deal. <br><br>After signing the application for credit he presented me with a contract that had the price of the vehicle, its model and VIN #. We waited for some time then he came back and said the car we drove had leather and that would be an additional charge. (remember the vin # and accurate model was written on the contract from the dealers invoice) We asked how much and was told $3,300 down and $380.00/Mo. I said no way and asked for a copy of the contract I had signed. They said sure but ignored my request and kept trying to figure a way to get me to sign a lease for more money. <br><br>Finally I went to the sales manager's office (Tony) and asked for a copy of the paperwork (signed by both parties already). He flat out refused and was very nasty. I told him I had a right to a copy as it had my signature and his on it and was a legal contract. I also threatened to call my lawyer. He still refused then said "OK you can have your signature back" and tore the contract around my signature and handed it to me. I called the police and he said he would just have them escort me out when they arrived. <br><br>The Fairfax County Officers were very helpful but said they could not do much as it was a civil case. They said it was clasic bait and switch. They did get a copy of the torn document, though by this time Tony had crossed out the salespersons name, written void across it and covered the section with his signature (also where it says it is valid when signed). <br><br>Now here is the best part of the story- While I am talking with the two officers, Tony keeps calling my wife aside (she was not as fired up as I was) and trying to sell her the car! Two Police officers have been called to the scene and he is still trying to sell the car at an inflated price!<br><br>We will see what happens next. If Sheehy makes good on the contract I will post that here. If not I will contact BBB, the state and County and file complaints. More

I brought my vehicle for service, I was quoted over $1000.00 in work. I had necessary repairs done, I had to return to the shop to have my service maintenace lights reset. They were not reset as the $1000.00 in work. I had necessary repairs done, I had to return to the shop to have my service maintenace lights reset. They were not reset as they should have been. Immediately after leaving my ABS light came on, I was qouted another $500.00 plus dollars to have that fault corrected.<br><br>I find it strange that after having my vehicle for over seven hours this fault wasn't there until after my lights had been reset. This was a very bad experience. If I don't receive a valid explaination I will never return to this location, nor will I recommend it to anyone.. More