I am extremely disappointed with my experience purchasing a vehicle from Sheehy Honda. From the beginning, I was given several promises that were either not kept or turned out to be inaccurate. Before purchasing the car, I explained that I needed it for a family event that weekend. Since the vehicle still needed repairs before delivery, the used car manager personally assured me that the car would be delivered to me early in the day so I would have it in time. Because of that promise, I planned my day around receiving the vehicle. On the day of the delivery, I called multiple times and was repeatedly told that the car was finished and that they were just waiting for the driver to bring it to me. Hours went by with no updates. After several phone calls and waiting most of the day, the car wasn’t delivered until much later in the afternoon, which disrupted my plans and caused unnecessary stress. Had I been given an honest timeline from the beginning, I could have made other arrangements. Unfortunately, that was only the start of the issues. I was also told that I had paid for two years of plates and registration, only to later find out it was only for one month. This was not what was explained to me during the purchase. Shortly after buying the vehicle, it needed repairs. I was told I would receive a rental car while it was being fixed. When I arrived at Hertz, I was informed that Honda’s system was down and that I would have to pay for the rental myself and wait to be reimbursed. This was frustrating and should have been communicated before I made the trip. To make matters worse, I was told the repair would take two days, but it ended up taking almost an entire week. Overall, my experience was filled with broken promises, poor communication, and inaccurate information. Buying a car should be an exciting experience, but instead it became frustrating and stressful. I hope management takes these concerns seriously and works to improve the way customers are treated.

Absolutely unacceptable experience. My husband scheduled an appointment for a simple oil change and ended up waiting more than four hours--with our baby. I spoke with EJ Jenkins, who only apologized and informed me that the General Manager, Farid Qaderi, had already left for the day. When I called back to request that they release the vehicle, Farid unexpectedly answered the phone himself. I explained that our appointment was scheduled for 2:30 p.m. and that our son had not eaten since then because they were still waiting. While Farid apologized and checked on my family, he offered no meaningful resolution--no discount, service credit, or any attempt to make up for the excessive delay. My husband and son did not leave until 7:15 p.m. For a routine oil change, this level of service is completely unacceptable. I cannot recommend this dealership and would highly advise others to look elsewhere.

If you’re looking for a hassle-free car-buying experience, I highly recommend Ayesha Spivey! She was amazing to work with from start to finish.

Exceptional dealership experience with knowledgeable staff, transparent pricing, and outstanding customer service throughout purchase process.

I am so glad a went back a year later to work with Ayesha. She was amazing. I couldn't be happier with my experience with her at Sheehy Honda.

Although a past experience with service was not pleasant, my most recent service was enjoyable. I appreciate the manager, Rachael, and Enzo Ventura for their leadership and customer Care.