Sheehy Honda

This purchase was the first time in more than 20 years that we bought a NEW car. From the approach of the salesman to the sales manager, we found this to be an unexpectedly positive experience. This was that we bought a NEW car. From the approach of the salesman to the sales manager, we found this to be an unexpectedly positive experience. This was totally opposite of the way I was treated by two different dealers, when considering a Prius. Because of their customer orientation, Sheehy Honda got the sale. The salesman and his supervisor were exceedingly generousness in the time they were willing to spend with us to help us learn as much as we could about our new CR-V. We could really tell there was a genuine interest and effort to work with the customer not to game the sale. Then, when we got to the purchase part of the process, the customer orientation didn't change. An already attractive price was made more attractive than its competition to seal the deal. I hope that I'm not the only customer who gets this treatment, because everyone deserves to be treated like this. Sheehy Honda should be commended for this kind of business approach. More

I took my girlfriend to Sheehy Honda; spoke over the phone several times with the sales associate and agreed upon a price for a Honda Civic EX along with the appearance package and got the quoted price phone several times with the sales associate and agreed upon a price for a Honda Civic EX along with the appearance package and got the quoted price emailed to me. The inital process went okay but they did not live up to their trade-in value ad. They said buyers would get 'PLUS get 120% of KBB trade-in-value.' I took my vehicle to other honda shops and they offered $3,800 (Rated good condition); Sheehy honda offered $3,000 initially and I brought their ad to the sales manager Russ Zakeri's attention. He kept telling me 'up to 120%' and I pulled the ad out and told him that's not what it said. He kept insisting 'up to.' I told him other dealers were offering 3,800. I eventually got 3,600 for the trade and took it b/c they had the color my girlfriend wanted (it still wasn't 120% of KBB like they said but just looking to move on). This was the inital disturbance; it got worse. I worked with Curtis Bryant in the financial office and it was a nightmare from the start. The initially agree upon price was higher than what was discussed with the sales associate. Curtis switched the final price around and the journey continued. I was caught off guard when he told me I had to pay in $850 to get the 1.9% rate and I said that was never discussed in my initial conversations with Andre Raven (sales associate) or the sales manager. In my phone conversations, Andre assured me that anyone could get 1.9% financing basked on good credit. The sales manager got involved and briefly showed me a paper of the incentives for their vehicles. I walked out of the office for about twenty minutes to make phone calls to other honda dealers to see if this was right. I told the honda dealers they were charging me $850. The incentive was: $850 deduction for a coupe OR 1.9% financing $650 deduction for a civic OR 1.9% financing A couple honda dealers said I was getting screwed and that i shouldn't be charged to get the 1.9% rate. Another one said I should only have to pay $650 and not $850. I was confused in what to believe but they were closing soon so had to decide. All dealers agreed that the incentive was $650 so I was going to at least fight that part whether I had to pay it or not. I listened to the one honda shop who said I had to pay $650 since it seemed to match what Sheehy honda was telling me so eventually went with it. I went back in the office and told them I spoke with other honda dealers and what they said. The sales manager and Curtis said they made a mistake and I should only have to pay $650 in order to get that rate. I find it hard to believe that both individuals made the same mistake. Based on how things were going, I'm rather confident they knew they were trying to get additional money from me. After more investigation, I later figured out that what they did was took away the buyer incentive ($650 or $850) at the initial negotiated price but I was never told this. Andre never mentioned that I would have to pay the 3.99% rate; I was always led to believe I would get the 1.9% rate but by default, I was going to have to pay 3.99% all along. I traveled to a Honda shop in MD and to this one (at least 2.5 hr trip); I was at Sheehy Honda for about 2-3 hours and they were closing soon so I ended up paying the $650 to get the 1.9% not really understanding everything (not smart but based on circumstances, i did it). Had I not traveled so far or if the other dealer had the same color, I would have walked out in a heartbeat. I was satisfied w/ the price I got for the vehicle despite the obstacles I had to get over to get that. I called them the next day and complained about this process and get a futher explaination on why I had to pay for the extra $650 but they said it was too late and that I signed the papers and there's nothing that can be done. While this is true, it obviously didn't settle well with me. $650 isn't a whole lot in the grand scheme of things but I think what bothered me the most was how they tried to manipulate me a few times through the buying process and in the financial office. They don't back up what they advertise and don't take responsibility for any wrongdoing. Based on my experience and other reviews, this company thrives on bait and switch tactics. Hopefully these tactics will catch up to them and get what they deserve. Despite the car running well, I do have my regrets and it was a learning experience. I'm wishing I had read these reviews beforehand. I typically do but not sure why it slipped my mind this round. These guys are deceptive and dishonest. I will never buy from them again and suggest you be very cautious if you entertain the thought of buying from them. More

I purchased my Honda Accord from Sheehy Honda two years ago precisely this past March, that was my first encounter with the employees and it has been a good experience. Due to a new addition to the family ago precisely this past March, that was my first encounter with the employees and it has been a good experience. Due to a new addition to the family I decided to purchase a Honda Pilot early 2010 but, that particular car was not in stock, they tried to get one from their sister company but were not successful. The only alternative was to wait till when Sheehy took delivery of the car and, the new car sales manager Mr. Russ assured me that they will get me the car that I wanted and they did. In all, my experience was great, I got a fantastic deal, financing went well and I got my tags within hours of purchase. I have great confidence in the management and staff of Sheehy Honda, Alexandria. Thank you. More

I had an appointment to have my oil changed and as always when I drove up the representatives are smiling and welcoming. I was assisted by Mr. Mohammed who I consulted with about having another service comp when I drove up the representatives are smiling and welcoming. I was assisted by Mr. Mohammed who I consulted with about having another service completed while I was there (wheel alignment and P/S flush). He said he will add it to my service and I was out of there with in 2 hours. As I was leaving I saw that my mat on the driver side had been dirty. I walked in to the receptionist and asked her if the technicians use mat protectives when they work on the car, she informed me that they do. She was very adamant in getting me the help and called Mr. Mohammed over who immediately took the car to the back and cleaned my mat. The customer service is always great! Thank you. More

I don't know if they got new management or something, but I don't know what all of you are talking about. I just recently bought a civic from there and my experience was great! Siam never pressured me, finan I don't know what all of you are talking about. I just recently bought a civic from there and my experience was great! Siam never pressured me, financing went smoothly and the price was great. That same day I had my tags and the car was ready to go. I've been to other places and it's taken me 2 MONTHS to get tags!! Overall, I am VERY pleased with Sheehy Honda. More

This is the third car I have purchased in my life, and this was by far the worst experience. My transaction was suppose to be very simple. I found the car on the lot I was looking for and we just had this was by far the worst experience. My transaction was suppose to be very simple. I found the car on the lot I was looking for and we just had to agree on a price. That process took some typical "I'll have to talk to my manager to see what I can do for you." Eventually the manager came over and we agree on a price. I inspected the car more closely before saying yes, and I am glad I did. The car had been sitting on their lot for over 4 months and the brake disks were severely corroded, and the car also had some cosmetic damage inside. They had another exact match on the lot, so I inspected that one. It was good, although now I think there was some rear bumper damage they painted over. I noticed they park their cars right up against eachother. After that I told them I was paying cash, and I didn't want the process to drag out. We had to come back another day to finish the deal. Following the agreement on price, it still took approximately 4 hours of my time at the dealership to get the car. We got passed around to the different desks and then they had paperwork problems on their end. Very bad experience, and I would never walk in that dealership again. James was fine to deal with otherwise I would have walked out from the start. The bad experience can not be attributed all to one person, although I would say the sales manager was extremely poor mannered. I almost walked out after dealing with him, and I should have. But I had dealt with this dealership several years early when they were under different ownership. Boy have they changed! Look closely at their parts prices; they sell their parts at the parts counter well above Honda's list prices. This isn't your friendly neighborhood dealership. More

Please read this before going to this dealership and wasting your time. We were excahnging emails and phonecalls with the salesperson for a few days and finally he asked us to come in and we will co wasting your time. We were excahnging emails and phonecalls with the salesperson for a few days and finally he asked us to come in and we will confirm on the price we spoke over the phone. Once we got to the dealership, we picked the color we wanted and sat down to finalize the deal. The salesperson who we spoke on the phone with, changed his mind on the price, telling us he never gave us a number. After two hours, we finally came to an agreement of a price that worked for both of us. We asked if we can see the car in person because the color was not in this lot but we were told it can arrive here as soon as we agree on the price. The salesperson then tells me us that the color we want is no longer avaliable and we need to go back into the lot and chose another one. Frustrated as we were, we told him that to please let us know when the color comes in and we can come sign the papers. Two days passed and no contact. So finally i decided to call and check in. The salesperson said that they cancelled the deal because we said we dont want the car anymore which is not true! The salesperson basically lied the whole time, wasted our time. Do not go there!! This has been the worst experience in buying a car. More

Called at 10am with specifics on what we wanted:Sky Blue Insight 2010 with Nav. Told by salesperson that they had it at a "sister store". (All Honda dealerships consider themselves sisters). Was told it w Insight 2010 with Nav. Told by salesperson that they had it at a "sister store". (All Honda dealerships consider themselves sisters). Was told it would take 1/2 hour to get it here. I told Masoup that we were pre-approved and ready to buy so we made an appt @2:30pm. After arriving I looked around and did not see our car. I told Masoup that I was very dissapointed it was NOT already there. Masoup turned around and stated "we just sent a driver for it and it should be here in 30 mins". So we sat down to crunch some numbers. They even brought in the sales manager who also stated the car is "only 10 mins away" and even shook my hand after giving his word. It is now 5:30pm and we have been doing paperwork and at the point where the dealer usually hands us our keys and walks us out to the car. Instead Masoup puts all the paperwork into a manilla envelope and states "you can come pickup the car tomorrow afternoon". My fiance and my mouths opened wide in shock. We stated you mean to tell us that you NEVER EVEN HAD THE CAR! Masoup tried to state "we have to polish it and get it ready". You know that feeling you get when suddenly realize you've been had? I asked for my trade-in keys back and stated we are cancelling this deal. The manager even came over by us and now all kinds of promises were being made: we'll give a loaner, how about we pay for a tank of gas? This whole transaction was based upon a LIE. We will and never would base a $25K purhase with anything that is based upon a lie. Stay away from this dealership!!!!!!! More

Keith met my price for a 2009 LX Honda Accord. After a series of emails, I arranged to purchase my car the following day. At which point, Keith said that he thought I wanted a Civic and had quoted me th series of emails, I arranged to purchase my car the following day. At which point, Keith said that he thought I wanted a Civic and had quoted me that price. The subject header of all our email exchanges was 2009 Accord. This type of behavior is ridiculous and would recommend avoiding this dealership. More