Sheehy Honda

Fantastic customer service. Friendly service staff! I really appreciate the extra effort to answer all of our questions. We arrived late in the day, and despite that they had an obviously busy day, two really appreciate the extra effort to answer all of our questions. We arrived late in the day, and despite that they had an obviously busy day, two representatives took their time making sure that we were taken care of. Thank you Sheehy and Angel! More

We highly recommend Sheehy Honda. Maurice was extremely professional, efficient, knowledgeable, and kind. A excellent sales person, with a no pressure approach. He was willing to go the extra mile. We a professional, efficient, knowledgeable, and kind. A excellent sales person, with a no pressure approach. He was willing to go the extra mile. We appreciated all the time he took with us, even staying after hours to finish our deal. We also appreciated that he was well versed in technology and knew how to work the systems in the car - not something every sales person can do. We felt like received a very good deal that was fair for all involved and we will do all our future business at Sheehy Honda with Maurice. Our car was delivered in exceptional fashion, clean, options set. They would have even programmed the radio stations for us. This is the place to buy a car in the Washington metro region, as they far surpass the two other Honda dealers I've dealt with in the Northern Virginia area. I believe it was Cliff, in finance department, who helped us with financing. He was wonderful! He worked with us, trying several options, to finance the car in the best way for us. We bought the Sheehy VIP care and extended warranty because they seemed like a good deal. We were never pressured into buying any extras. . We really appreciated that Sheehy gave us real license plates and saved us a trip to the DMV - this is huge! Again, both my wife and I, heartily recommend Sheehy Honda, Maurice, and Cliff. Exceptional people, exceptional place. As people with very high standards, we were impressed. More

From the time I walked in the door of Sheehy Honda with my list of what I wanted and did not want in a new car Mr. Stewart listened and delivered. The best part of the experience was how nice they treated my list of what I wanted and did not want in a new car Mr. Stewart listened and delivered. The best part of the experience was how nice they treated me when the 2011 Honda Civic LX financing was out of my budget. The salesman immediately offered to find me the same car and color preference in a 2010 with a big discount and lower interest, that was a nice surprise. I am looking forward to my experience with the service maintenance people for my new car as I was able to afford to purchase the VIP package. Thank you Sheehy Honda. Patricia Jordan More

I purchased a Honda from them recently and had a bumpy experience. The sales mans Rick/Earl were nice upfront but they could not provide any discounts. All the negotiations were up with the finance manage experience. The sales mans Rick/Earl were nice upfront but they could not provide any discounts. All the negotiations were up with the finance manager and sales manager who were inflexible and arguing. They are hard bargainers and never allowed to smooth-en the deal. The finance manager did not allow to take the car even though we had paid down payment and told we will arrange the rest from our bank. There was no problem with the delivery. The car had several stains. The managers told they will remove and never committed. At the end i had to live with half cleaned vehicle as the purchase was done. More

This purchase was the first time in more than 20 years that we bought a NEW car. From the approach of the salesman to the sales manager, we found this to be an unexpectedly positive experience. This was that we bought a NEW car. From the approach of the salesman to the sales manager, we found this to be an unexpectedly positive experience. This was totally opposite of the way I was treated by two different dealers, when considering a Prius. Because of their customer orientation, Sheehy Honda got the sale. The salesman and his supervisor were exceedingly generousness in the time they were willing to spend with us to help us learn as much as we could about our new CR-V. We could really tell there was a genuine interest and effort to work with the customer not to game the sale. Then, when we got to the purchase part of the process, the customer orientation didn't change. An already attractive price was made more attractive than its competition to seal the deal. I hope that I'm not the only customer who gets this treatment, because everyone deserves to be treated like this. Sheehy Honda should be commended for this kind of business approach. More

I took my girlfriend to Sheehy Honda; spoke over the phone several times with the sales associate and agreed upon a price for a Honda Civic EX along with the appearance package and got the quoted price phone several times with the sales associate and agreed upon a price for a Honda Civic EX along with the appearance package and got the quoted price emailed to me. The inital process went okay but they did not live up to their trade-in value ad. They said buyers would get 'PLUS get 120% of KBB trade-in-value.' I took my vehicle to other honda shops and they offered $3,800 (Rated good condition); Sheehy honda offered $3,000 initially and I brought their ad to the sales manager Russ Zakeri's attention. He kept telling me 'up to 120%' and I pulled the ad out and told him that's not what it said. He kept insisting 'up to.' I told him other dealers were offering 3,800. I eventually got 3,600 for the trade and took it b/c they had the color my girlfriend wanted (it still wasn't 120% of KBB like they said but just looking to move on). This was the inital disturbance; it got worse. I worked with Curtis Bryant in the financial office and it was a nightmare from the start. The initially agree upon price was higher than what was discussed with the sales associate. Curtis switched the final price around and the journey continued. I was caught off guard when he told me I had to pay in $850 to get the 1.9% rate and I said that was never discussed in my initial conversations with Andre Raven (sales associate) or the sales manager. In my phone conversations, Andre assured me that anyone could get 1.9% financing basked on good credit. The sales manager got involved and briefly showed me a paper of the incentives for their vehicles. I walked out of the office for about twenty minutes to make phone calls to other honda dealers to see if this was right. I told the honda dealers they were charging me $850. The incentive was: $850 deduction for a coupe OR 1.9% financing $650 deduction for a civic OR 1.9% financing A couple honda dealers said I was getting screwed and that i shouldn't be charged to get the 1.9% rate. Another one said I should only have to pay $650 and not $850. I was confused in what to believe but they were closing soon so had to decide. All dealers agreed that the incentive was $650 so I was going to at least fight that part whether I had to pay it or not. I listened to the one honda shop who said I had to pay $650 since it seemed to match what Sheehy honda was telling me so eventually went with it. I went back in the office and told them I spoke with other honda dealers and what they said. The sales manager and Curtis said they made a mistake and I should only have to pay $650 in order to get that rate. I find it hard to believe that both individuals made the same mistake. Based on how things were going, I'm rather confident they knew they were trying to get additional money from me. After more investigation, I later figured out that what they did was took away the buyer incentive ($650 or $850) at the initial negotiated price but I was never told this. Andre never mentioned that I would have to pay the 3.99% rate; I was always led to believe I would get the 1.9% rate but by default, I was going to have to pay 3.99% all along. I traveled to a Honda shop in MD and to this one (at least 2.5 hr trip); I was at Sheehy Honda for about 2-3 hours and they were closing soon so I ended up paying the $650 to get the 1.9% not really understanding everything (not smart but based on circumstances, i did it). Had I not traveled so far or if the other dealer had the same color, I would have walked out in a heartbeat. I was satisfied w/ the price I got for the vehicle despite the obstacles I had to get over to get that. I called them the next day and complained about this process and get a futher explaination on why I had to pay for the extra $650 but they said it was too late and that I signed the papers and there's nothing that can be done. While this is true, it obviously didn't settle well with me. $650 isn't a whole lot in the grand scheme of things but I think what bothered me the most was how they tried to manipulate me a few times through the buying process and in the financial office. They don't back up what they advertise and don't take responsibility for any wrongdoing. Based on my experience and other reviews, this company thrives on bait and switch tactics. Hopefully these tactics will catch up to them and get what they deserve. Despite the car running well, I do have my regrets and it was a learning experience. I'm wishing I had read these reviews beforehand. I typically do but not sure why it slipped my mind this round. These guys are deceptive and dishonest. I will never buy from them again and suggest you be very cautious if you entertain the thought of buying from them. More

I purchased my Honda Accord from Sheehy Honda two years ago precisely this past March, that was my first encounter with the employees and it has been a good experience. Due to a new addition to the family ago precisely this past March, that was my first encounter with the employees and it has been a good experience. Due to a new addition to the family I decided to purchase a Honda Pilot early 2010 but, that particular car was not in stock, they tried to get one from their sister company but were not successful. The only alternative was to wait till when Sheehy took delivery of the car and, the new car sales manager Mr. Russ assured me that they will get me the car that I wanted and they did. In all, my experience was great, I got a fantastic deal, financing went well and I got my tags within hours of purchase. I have great confidence in the management and staff of Sheehy Honda, Alexandria. Thank you. More

I had an appointment to have my oil changed and as always when I drove up the representatives are smiling and welcoming. I was assisted by Mr. Mohammed who I consulted with about having another service comp when I drove up the representatives are smiling and welcoming. I was assisted by Mr. Mohammed who I consulted with about having another service completed while I was there (wheel alignment and P/S flush). He said he will add it to my service and I was out of there with in 2 hours. As I was leaving I saw that my mat on the driver side had been dirty. I walked in to the receptionist and asked her if the technicians use mat protectives when they work on the car, she informed me that they do. She was very adamant in getting me the help and called Mr. Mohammed over who immediately took the car to the back and cleaned my mat. The customer service is always great! Thank you. More