Sheehy Honda

In terms of customer satisfaction, Sheehy Honda of Alexandria is among the best dealerships in the Northern Virginia area. The excellent sales team provides the customer with the knowledge in buying p Alexandria is among the best dealerships in the Northern Virginia area. The excellent sales team provides the customer with the knowledge in buying power of vehicle performance & reliability, comparisons, ratings, and a stress free guaranteed lowest price quote. Leading the sales team and for the best sales experience is a new comer to the Sheehy team of Alexandria named Tracy Saunders. Tracy invokes customer confidence in the quality of the car buying experience at the lowest possible price. His professional and personal dedication to customer satisfaction deserves the highest ratings of all auto sales professionals. More

All the people in the dealer work to find a good deal and the sales agent, Rafael, didi a magnificient job finding the correct car for me the sales agent, Rafael, didi a magnificient job finding the correct car for me More

My husband and I were planning of getting a car. Fortunately on our way home, we saw Sheehy Honda along Richmond Hway. We thought of stopping by to browse for affordable, nice used cars. When we wer Fortunately on our way home, we saw Sheehy Honda along Richmond Hway. We thought of stopping by to browse for affordable, nice used cars. When we were there, Rafael was the one who approached us and helped us all through out the day. He is very helpful; he assisted us patiently, from one car to another. My husband and I couldn't decide which car to get coz we're choosing over from used 2010 Civic (which I fell inlove) and 2011 Fit (very small, compact car IMO!), then after a minute or so, Rafael present us a 2012 Civic LX in Blue. This car is NEW and it's just got delivered on that day, plus 0 miles. Of course, we're tempted and interested with the car. Rafael make sure to us that we will get it and we're not gonna leave the shop without the car. Even though we did not get the price we want still we're satisfied with the car and the customer service Rafael has offered us! He is also very friendly, you will never get intimidated or anything like that and you can easily have a good rapport with him, which is great for a customer service. We will surely recommend Sheehy Honda and asked for Rafael Maestre for outstanding customer service!! :) More

Rafael has a great personality and is extremely pleasant to work with (and a good sense of humor). Even though the purchase process took a while, Rafael did not pressure us and was quite pleasant in trying to work with (and a good sense of humor). Even though the purchase process took a while, Rafael did not pressure us and was quite pleasant in trying to accomplish the goal I was looking for. He is a great sales person. More

We purchased our first car from this dealership. At the time the process seemed smooth, but the more we found out afterwords, the more we realized how shady their tactics are. The biggest thing was the VIP time the process seemed smooth, but the more we found out afterwords, the more we realized how shady their tactics are. The biggest thing was the VIP club information. Our salesperson at one point said he would "include it" if we purchased the car today. Later on when we looked at the paperwork he did include it, at full price to us! Be very careful about what they say and make sure you're paying attention, otherwise they will take advantage of you quickly. More

We spoke with a Earl Stuart and made an appointment yesterday to see a specific minivan tonight. Confirmed it again via email AND phone last night. So today, we drive for an hour in rush hour traffic yesterday to see a specific minivan tonight. Confirmed it again via email AND phone last night. So today, we drive for an hour in rush hour traffic, prepared to pay cash for this minivan. We get all the way out there and this is strange, but Earl is not around. His associate agrees to help us. We walk outside to see the minivan and when the dealer stops walking, we realize this is a completely different car, different color, and about $3k more than the one we came to buy. What happened? Well, he says, another salesman sold it to his father in law today. What? We were furious! Why no phone call, no email, no nothing to let us know the car had been sold? No answer. But, the salesman says, we have *this* minivan-it’s the only other Odyssey on lot. This minivan was not on their website, so we had not seen it earlier. So, okay, we say, this is outside our range, before we even look can you come down closer to the price of the car that we came here to see? Yes, he says, we feel badly that you came out here and the car you wanted is gone and no one informed you of that fact. So okay, we look, we get in, we check it out. Looks okay, and if they will come down in price, maybe we’re interested. We ask to test drive car, and wow (!) battery is dead. That’s weird, but he gets car to give us a jump. Alarm bells are going off in our heads, but we persist. Car drives fine, we like it, we came prepared to BUY a minivan tonight. Off we go to work out financials. Remember, we had told him what our price was, and we felt this was doable. So, inside at the desk, we wait, he walks around and talks to his manager. Comes back, well, we have another minivan that I just realized is on the lot, for the price you wanted. But it’s got 40k more miles than the one we originally wanted and the one we saw and drove. No, we say, what is the price of the car we drove?! Well, it’s the price on the sticker he says. At this point, I am just so furious, I could not believe this is how people are treated. We would not have driven the car if we had known the price was not going to come down to what we told him we were prepared to pay. I am still fuming that I wasted my evening trying to buy a car at Sheehy Honda in Alexandria only to be yanked around and lied to. They are the master of bait and switch clearly. What’s really unfortunate is that we were trying to deal with this salesman honestly, and were being up front with him. We understand car dealers need to make a profit on cars. But to do so by using bait and switch tactics and by being dishonest with your customers, Sheehy Honda is really the lowest of the low. Buy a car from Sheehy Honda in Alexandria at your own risk. More

I loved working with Will he was great! I went in looking for a 09 Honda pilot. They didn't have what i wanted in stock so Will went out and found me my perfect car! I believe he found it online at Openlane. for a 09 Honda pilot. They didn't have what i wanted in stock so Will went out and found me my perfect car! I believe he found it online at Openlane.com. I couldn't be happier with my new car and with the service i received. Thank you Sheehy Honda! More

A very friendly salesman, Paloob helped us at our visit at Sheehy. He always had a cheerful demeanor and never impatient with us. We were pleased that he allow us time to test drive several cars, so we c at Sheehy. He always had a cheerful demeanor and never impatient with us. We were pleased that he allow us time to test drive several cars, so we could find a perfect fit for us. He understood the big commitment of purchasing a car and didn't try to force us to purchase something we weren't 100% happy with. Other dealers can learn from him about quality service. Even though we did not find what we were looking for, we highly recommend Paloob at Sheehy for future Honda purchases. We were very pleased with his courteous customer service and he will definitely have our business if we decide on a Honda. More

Fantastic customer service. Friendly service staff! I really appreciate the extra effort to answer all of our questions. We arrived late in the day, and despite that they had an obviously busy day, two really appreciate the extra effort to answer all of our questions. We arrived late in the day, and despite that they had an obviously busy day, two representatives took their time making sure that we were taken care of. Thank you Sheehy and Angel! More