Sheehy Honda

I contacted 6 dealers to get a price for Honda Pilot and none of them gave me a straight answer expect Sheehy. Mohamed from the Internet Sales was very responsive and very professional and went outside his none of them gave me a straight answer expect Sheehy. Mohamed from the Internet Sales was very responsive and very professional and went outside his way to find the color of the Pilot that I wanted and I also gave a fair price for my trade which I was very happy with. I would recommend Sheehy and Mohamed anytime for an outstanding service. More

I met Robert Sautter a couple of years ago when I was considering buying a new car. We decided not to buy, but I was impressed with Mr. Sautter's friendliness and openness, so I kept his card. This tim considering buying a new car. We decided not to buy, but I was impressed with Mr. Sautter's friendliness and openness, so I kept his card. This time, I badly needed to replace the car that had been badly damaged in an accident. So I called Mr. Sautter. He was good enough to come to my house to pick me up in a 2001 Civic, which he suggested I drive back to the dealership with him. I liked the car, so we discussed my buying it. I was again impressed with Mr. Sautter's low-key approach and willingness to answer any questions. I bought the car that afternoon and drove it home. I am quite satisfied with the car and with my dealings with Sheehy Honda, and especially with my dealings with Mr. Sautter, whom I would not hesitate to recommend to anyone who might be interested in buying. More

I came in because of the great fast response from the Internet Manager Slavenko. I sent 6 quotes, he sent me a price within 5 minutes! I got bombarded with calls but no one would give me a straight answe Internet Manager Slavenko. I sent 6 quotes, he sent me a price within 5 minutes! I got bombarded with calls but no one would give me a straight answer. I'm glad that there is at least one dealership in the area that does Internet selling the way it was designed. I'm not a person who likes to go online and write reviews but the entire experience was just that good. They even beat the rate I walked in with from my credit union. Overall a hassle free even I might say a fun experience! By far my best buying experience. More

Tracy was great -personable, professional, and made me feel I could trust him. He took the time to show me different models I was considering, honestly told me he was brand new at the job, but got answers feel I could trust him. He took the time to show me different models I was considering, honestly told me he was brand new at the job, but got answers when he didn't have them. He didn't push anything on me and didn't rush me. I'd buy from him anytime and recommend him. He took care of getting the rust spot fixed promptly. He gets straight 5s I would suggest when he answers his cell phone he say his name, and not just "hello." I dont understand the need to have the estimator, or whatever his title is, feed info to Tracy to then feed to me. Why not just have the three of us sit down? It does not help me as customer feel everything is above board...the back and forth with Tracy discussing pricing out of my ear shot is disconcerting. I don't blame Tracy, I blame the car selling system Sheehy employs. Miguel (sorry, don't know last name) was friendly but again, I felt like he was playing games. He wrote down 3 prices with all the same financing but different options - no VIP, with warrantee, etc. And again, he had to go out of the room to see if he could get me a better deal. I feel the process is designed to wear you down. I'm not just interested in the bottom line but how we got there. Telling me he didn't have to reveal the price included GAP insurance until after I had agreed to the payment - saying that's how he got the rate I got - smacks of dishonesty. He proceeded to explain, but he was condescending. He actually laughed at me when I was trying to see how the contract lines related to the original paperwork prepared by the front, saying I was worrying about a few cents! Is he paying my loan? The contract was actually wrong; $300 VIP dollars had not been subtracted, so if I hadn't reviewed it, I would have not had that credit. I don't need any of your employees to be my best friend - which he proceeded to tell me many of his customers become - but I don't like being laughed at. And finally, why do I have to choose between new and used before I meet with the financing person? Since I have an excellent credit score, 1.9 APR on a new car might have made sense if I had been given the opportunity to discuss that vs. The used car payments. But no, I had to choose one. this should be sufficient to have you accept the ratings given. More

Bought a new 2003 civic from this dealer. Shortly after I bought it I could not put the key in the door lock. It was repaired at no charge. 75,000 miles later I have the same problem again. Wrote a lett I bought it I could not put the key in the door lock. It was repaired at no charge. 75,000 miles later I have the same problem again. Wrote a letter to Sheehy service department with a copy to Honda. Sheehy never contacted me in reference to my letter. Honda contacted me and said they were not going to repair a car that old. I can't understand how a door lock can fail twice in 75,000 miles. Does not reflect Honda quality. My last service with Sheehy a male service person wrote up my order after he finished with his customer. The other service person was busy putting on her lipgloss. After the repairs were done Ms. Lipgloss came to me and told me she added wrong. My repair was $300 dollars more than the estimate. She shouldn't have been dealing with me. In the past they replaced an expensive part that was not on the service order without asking if they could do the repair. That is why I stopped going there the first time. I recently went back hoping things had changed for the better. Unfortunately it was worse. I will NOT be returning to this dealership. Anyone know a good dealership where I can get my lock fixed and it will not go bad again? More

In terms of customer satisfaction, Sheehy Honda of Alexandria is among the best dealerships in the Northern Virginia area. The excellent sales team provides the customer with the knowledge in buying p Alexandria is among the best dealerships in the Northern Virginia area. The excellent sales team provides the customer with the knowledge in buying power of vehicle performance & reliability, comparisons, ratings, and a stress free guaranteed lowest price quote. Leading the sales team and for the best sales experience is a new comer to the Sheehy team of Alexandria named Tracy Saunders. Tracy invokes customer confidence in the quality of the car buying experience at the lowest possible price. His professional and personal dedication to customer satisfaction deserves the highest ratings of all auto sales professionals. More

All the people in the dealer work to find a good deal and the sales agent, Rafael, didi a magnificient job finding the correct car for me the sales agent, Rafael, didi a magnificient job finding the correct car for me More

My husband and I were planning of getting a car. Fortunately on our way home, we saw Sheehy Honda along Richmond Hway. We thought of stopping by to browse for affordable, nice used cars. When we wer Fortunately on our way home, we saw Sheehy Honda along Richmond Hway. We thought of stopping by to browse for affordable, nice used cars. When we were there, Rafael was the one who approached us and helped us all through out the day. He is very helpful; he assisted us patiently, from one car to another. My husband and I couldn't decide which car to get coz we're choosing over from used 2010 Civic (which I fell inlove) and 2011 Fit (very small, compact car IMO!), then after a minute or so, Rafael present us a 2012 Civic LX in Blue. This car is NEW and it's just got delivered on that day, plus 0 miles. Of course, we're tempted and interested with the car. Rafael make sure to us that we will get it and we're not gonna leave the shop without the car. Even though we did not get the price we want still we're satisfied with the car and the customer service Rafael has offered us! He is also very friendly, you will never get intimidated or anything like that and you can easily have a good rapport with him, which is great for a customer service. We will surely recommend Sheehy Honda and asked for Rafael Maestre for outstanding customer service!! :) More

Rafael has a great personality and is extremely pleasant to work with (and a good sense of humor). Even though the purchase process took a while, Rafael did not pressure us and was quite pleasant in trying to work with (and a good sense of humor). Even though the purchase process took a while, Rafael did not pressure us and was quite pleasant in trying to accomplish the goal I was looking for. He is a great sales person. More

We purchased our first car from this dealership. At the time the process seemed smooth, but the more we found out afterwords, the more we realized how shady their tactics are. The biggest thing was the VIP time the process seemed smooth, but the more we found out afterwords, the more we realized how shady their tactics are. The biggest thing was the VIP club information. Our salesperson at one point said he would "include it" if we purchased the car today. Later on when we looked at the paperwork he did include it, at full price to us! Be very careful about what they say and make sure you're paying attention, otherwise they will take advantage of you quickly. More