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Group 1 GMC Westside
El Paso, TX
417 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 417 reviews
July 13, 2026
This has been by far my worst experience with a service provider. Car was returned extremely dirty, oil change keeps saying it needs to be replaced, no reset of sensors. This is why I have not purchased an provider. Car was returned extremely dirty, oil change keeps saying it needs to be replaced, no reset of sensors. This is why I have not purchased another GMC. It is just extremely poor service and I do not want to keep having this issues. More
by Alberto-lazo
Employees Worked With
N/a
July 09, 2026
I had a 1:00 appointment today they took my car to at 12;45 they brought it up at4:10 It was for an oil change and tire rotation I was told at cl in it would be 1:30 to 32;00 hrs. waited no concern by a 12;45 they brought it up at4:10 It was for an oil change and tire rotation I was told at cl in it would be 1:30 to 32;00 hrs. waited no concern by advisor More
by 0408rrlyn
Employees Worked With
Marisa
July 09, 2026
Oscar is a great person to represent the brand, very knowledgeable, he took the time learn what my needs were and got me into exactly what I was looking for.. I will definitely work with him in the futu knowledgeable, he took the time learn what my needs were and got me into exactly what I was looking for.. I will definitely work with him in the future and make him known to everyone I know who is looking for an upgrade... More
by Julianmendez25
Employees Worked With
Oscar olivera
July 04, 2026
El mejor lugar en el paso para comprar tu próximo carro, mi vendedor estrella 🌟 fue Juan Corona excelente su atención y paciencia gracias por ayudarme a encontrar la troca que necesitaba, sin duda regreso mi vendedor estrella 🌟 fue Juan Corona excelente su atención y paciencia gracias por ayudarme a encontrar la troca que necesitaba, sin duda regreso con Group 1 west More
by erikagogo17
Employees Worked With
Juan Corona
July 03, 2026
The sales department is top notch ! Especially Sergio ,he has done a wonderful job keeping not just me and my wife. my entire family has purchased a vehicle from this gentleman ! Now in Especially Sergio ,he has done a wonderful job keeping not just me and my wife. my entire family has purchased a vehicle from this gentleman ! Now in regards of Your service department it needs help ! They are rude and hard to contact ! Especially Andy Barrios this will be my second time I had to deal with this rude and annoying person ! I Called for a recall repair and an oil change ! And he keeps trying to tell me that it might not get fixed due to part availability ! Which is fine but don’t put morons to tell the customer it might not be able to fix your vehicle if they can’t explain the situation! They should say that when calling in ! Then this gentleman kept repeating to me if I understood !! xxx ! Then not even follow up on my vehicle once I was there to pick it up !! He saw me and my wife and completely ignored us ! I think this will be the last time I get my vehicles serviced there ! More
by Dhernandez965
Employees Worked With
Andy barrios
June 25, 2026
While the salesmen were initially very accommodating to requests to fixing a used vehicle, it required lots of follow up and reminders from myself. The last item needed I eventually gave up asking for an u requests to fixing a used vehicle, it required lots of follow up and reminders from myself. The last item needed I eventually gave up asking for an update and returned to my preferred GM service provider to finish… obviously at my expense but I knew it would be done. More
by Erin.miller.0218
Employees Worked With
Not sure of the salesmen (2) that I worked with
June 25, 2026
The service is excellent, this dealership really knows how to cater to the customer. They let you know what is urgent, needed, and recommended. They work around your schedule and maintain you continuously how to cater to the customer. They let you know what is urgent, needed, and recommended. They work around your schedule and maintain you continuously informed. More
by JFRAUDALES
Employees Worked With
Marissa, Marianna
June 19, 2026
Absolutely the worst customer service I've ever experienced. My service agent, Martin Parra, is beyond incompetent. I will never use this overpriced and under-qualifed Service Department again. experienced. My service agent, Martin Parra, is beyond incompetent. I will never use this overpriced and under-qualifed Service Department again. More
by sheltondodson8
Employees Worked With
Martin Parra, Marissa Ochotorena
