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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.3
404 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 404 reviews

May 30, 2026

We have purchased several new vehicles in the past and found Group 1 Westside to be a very pleasant experience. Our salesman Austin to be very polite, knowledgeable and professional which made our purchas More

by rickmorawitz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bailey (Sales), Luis Batres (Finance)
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May 30, 2026 -

Group 1 GMC Westside responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2026

Great service, fast and corteous. Very knowledgable and thorough with every step of the process. More

by vale.holguin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
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May 28, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review, Vale! We are thrilled to hear that you experienced great service and found our team knowledgeable and thorough throughout the process. At Group 1 GMC Westside, we strive to provide fast and courteous assistance to all our customers. Looking forward to serving you again in the future! Sincerely, The Shamaley Buick GMC Team

May 26, 2026

Great customer service and professional staff on duty! !!! Well definately return for future service and vehicle needs! More

by fernie2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
May 27, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review, Fernie! We’re thrilled to hear that you had a great experience with our professional staff at Group 1 GMC Westside. We look forward to assisting you with your future service and vehicle needs. Come see us again soon! Sincerely, The Shamaley Buick GMC Team

May 23, 2026

Octavio provided great customer service! Was in and out with no issues. Would highly recommend! More

by David A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio
Report | Print
May 24, 2026 -

Group 1 GMC Westside responded

Thank you for your kind words, David! We’re delighted to hear that Octavio provided you with great customer service and that your experience was smooth and efficient. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, The Shamaley Buick GMC Team

May 20, 2026

I am not pleased with this service in particular it took three hours on a regular oil change service, and they didn’t wash it this time. I hope will be better next time. More

by rafudo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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May 21, 2026 -

Group 1 GMC Westside responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand that a three-hour wait for an oil change is not ideal, and we aim to provide timely and thorough service. Our team also strives to maintain our standards, including washing vehicles after service. Your comments will help us improve for your next visit. Please feel free to reach out to us directly at Group 1 GMC Westside if you have any further concerns. We look forward to serving you better next time. Sincerely, The Shamaley Buick GMC Team

May 20, 2026

Very easy and fast way of purchasing a new vehicle with good financing terms and plans More

by Amorales238
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ulises
Report | Print
May 20, 2026 -

Group 1 GMC Westside responded

Thank you for your review! We’re thrilled to hear that your experience with purchasing a new vehicle at Group 1 GMC Westside was easy and fast, and that you found our financing terms and plans to your liking. Your feedback is appreciated, and we look forward to welcoming you back for your next visit! The Shamaley Buick GMC Team

May 22, 2026 -

Group 1 GMC Westside responded

Hi, we are so happy to read such a great review about Group 1 GMC Westside! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2026 -

Amorales238 responded

I recommend GMC Group 1 all the way!!

May 18, 2026

The service agent, Andy Barrios, was very helpful in n letting me know what was needed. More

by edmir99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Barrios
Report | Print
May 19, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review! We’re delighted to hear that Andy Barrios was able to assist you effectively. At Group 1 GMC Westside, our team strives to provide excellent service, and it’s great to know that Andy made a positive impact on your experience. We look forward to welcoming you back next time! Sincerely, The Shamaley Buick GMC Team

May 18, 2026

Chris kept me informed of the progress or when there might be a delay in parts arriving More

by ordinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 19, 2026 -

Group 1 GMC Westside responded

Thank you for your positive feedback! We’re glad to hear that Chris provided you with timely updates on your vehicle's progress. Communication is key, and our team strives to keep our customers informed at every step. We appreciate your support and look forward to seeing you again at Group 1 GMC Westside! Sincerely, The Shamaley Buick GMC Team

May 16, 2026

Marissa Rodriquez did an outstanding job in getting my vehicle in and out in order for us to use to go to my father-law funeral . The entire team did an outstanding job. More

by obeltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriquez
Report | Print
May 17, 2026 -

Group 1 GMC Westside responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Marissa and our team at Group 1 GMC Westside. We understand how important it is to have your vehicle ready, especially during such a difficult time. We’re glad we could assist you. Please feel free to visit us again in the future! Sincerely, The Shamaley Buick GMC Team

May 13, 2026

Ulises was great. Had my truck ready and gave me a great price. Luis is finance was also very personable. More

by anthonycheslik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ulises Olivas, Luis Bartes
Report | Print
May 13, 2026 -

Group 1 GMC Westside responded

Thank you for your kind review, Anthony! We’re delighted to hear that Ulises had your truck ready and provided you with a great price. At Shamaley Buick GMC, it's always our goal to ensure our customers are satisfied with both their vehicles and their experience. We look forward to seeing you again soon! The Shamaley Buick GMC Team

May 14, 2026 -

Group 1 GMC Westside responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. Please don't hesitate to reach out to us if there's anything more we can do!

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