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Group 1 GMC Westside
El Paso, TX
362 Reviews
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Showing 362 reviews
January 29, 2026
I got sold a 2023 CPO truck and was told that the truck was going to have a bumper to bumper added on top of the already expired factory warranty. I decided to with the CPO truck as it was going to have wa was going to have a bumper to bumper added on top of the already expired factory warranty. I decided to with the CPO truck as it was going to have warranty until the 100,000 miles. At the first service I was told the truck did not have bumper to bumper only the extended warranty. That was a big down side as it was a contributing factory when purchasing a CPO rather than new. In addition to that I have been taking the truck serval times for a vibration and every time the recommended fix is a rotation and balancing of tires. The truck continues to vibrate! The service center had the truck for a week and told me that the vibration got a little better but it was probably the tires. The tires are new with less than 2,000 as I had just changed them thinking that was the problem for the vibration. At this point I feel mislead into buying CPO and frustrated as this is my 3rd visit to service over the vibration and I get charged for services that do not fix the problem. I have had the truck for 9 months and have driven less than 7,000 miles. More
by Jlaz
Employees Worked With
Ulysses
January 23, 2026
The sales and service team @ Group1GMC Westside are very knowledgeable and excellent service.Good job and keep up the good work ! See U @ my next service. knowledgeable and excellent service.Good job and keep up the good work ! See U @ my next service. More
by cesar64gaytan
Employees Worked With
Carlos, Octavio
January 16, 2026
Unless you’re forced to go here for oil changes like I was, don’t even bother coming here. I had an appointment @ 11, showed up @ 10:30, didn’t get my vehicle back till almost 2. They don’t got nothing fo was, don’t even bother coming here. I had an appointment @ 11, showed up @ 10:30, didn’t get my vehicle back till almost 2. They don’t got nothing for you there just granola, popcorn, and water. That’s it. You can’t walk nowhere because every where is far. Honestly it’s a waste of a day. Just for an oil change takes almost 3 hours. With an appointment. Do not recommend this place. More
by ccerva
Employees Worked With
Martin
January 15, 2026
We bought a truck on November 17, 2025 to find out 2 days later that it had a busted seal gasket. We tried to get it repaired with the standard 30 day warranty but were told that they had no record of any w later that it had a busted seal gasket. We tried to get it repaired with the standard 30 day warranty but were told that they had no record of any warranty. Gerry Vera in sales told us he never told us anything about a warranty. We ended up having to get it repaired at another auto shop. Group 1 GMC was charging $1,600 for repair and we paid $448.00 at a local auto shop. As of January 15, 26, we still have not received the registration or license plate. Austin never called us to let us know that they had received the plate and registration so we could go pick it up so I checked with MVD and was told that it had been issued to Group 1 GMC more than a month ago. Also, I purchased an extended warranty for 4,447.00 which I canceled 2 days after purchase because Gerry told me that it would cost $500.00 each time we brought in our vehicle for any repairs WITH the extended warranty I purchased so I canceled it and requested a refund for $4,447.00 but, as of today, 2 months later, have not heard anything or received anything. I would NEVER recommend this dealership to anyone More
by Michellepro2000
Employees Worked With
Gerry Vera and Austin
January 13, 2026
Sales mgr was really not helpful at all! I mean get it we need to make money right but xxxx. There was soo much room for negotiation on the price but he was just an xxxxxxx about it. I woul I mean get it we need to make money right but xxxx. There was soo much room for negotiation on the price but he was just an xxxxxxx about it. I would NOT recommend this dealership for that same reason!! More
by Esteban
Employees Worked With
Gerry, Daniel
