Group 1 GMC Westside
El Paso, TX
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Staff very polite knowledgeable and super professional. Appreciate dealership opening early for those of us that have a three hour commute to get our vehicle serviced. Appreciate dealership opening early for those of us that have a three hour commute to get our vehicle serviced. More
I had an excellent experience working with Daniel Reyes during my recent vehicle purchase. From start to finish, he was professional, knowledgeable, and transparent throughout the entire process. He took t during my recent vehicle purchase. From start to finish, he was professional, knowledgeable, and transparent throughout the entire process. He took the time to answer all my questions, ensured I understood every step, and worked hard to get me the best possible deal. What really stood out was his honesty and commitment—there was no pressure, just genuine support in helping me make the right decision. I truly appreciate the level of service he provided. Highly recommend Daniel to anyone looking for a smooth and trustworthy car-buying experience. More
I took my truck in for repairs, and it has now been in service for over six months without a resolution. Despite multiple visits, the issue has not been properly diagnosed or fixed. On four separate occas service for over six months without a resolution. Despite multiple visits, the issue has not been properly diagnosed or fixed. On four separate occasions, I was contacted to pick up the vehicle, only to experience the same problem immediately after leaving the dealership, which required me to return it again. Although I was informed each time that the diagnostics identified a different issue, the underlying problem has remained unresolved. This raises serious concerns about the accuracy of the troubleshooting process and the level of technical expertise being applied. Overall, this has been an extremely frustrating experience. I expected a higher standard of service, particularly from a GMC dealership. There is a clear need for more experienced and qualified mechanics who can accurately diagnose and repair vehicles rather than relying on trial and error. This has been my worst experience with both a GMC vehicle and the Westside Group 1 dealership service department. More
Extremely poor communication with the customer. I never once received a call from the dealer letting me know how my car was doing. After a month I decided to go get my car and have somebody else lo I never once received a call from the dealer letting me know how my car was doing. After a month I decided to go get my car and have somebody else look at it. More
Overall great communication with Andy. We had difficulty reaching his supervisor Octavio. We left a call and never heard back. We are counting on you to find the part needed for the fuel p We had difficulty reaching his supervisor Octavio. We left a call and never heard back. We are counting on you to find the part needed for the fuel pump harness, as we are unable to see how much gas is in my car. Everything else was great, excellent service. More
They have good customer service. They're very helpful. Everything was fast and easy.I didn't have to sit there for hours.I give him a ten out of ten They're very helpful. Everything was fast and easy.I didn't have to sit there for hours.I give him a ten out of ten More

