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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.2
424 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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communication truck customer service professional

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Showing 424 reviews

August 29, 2026

I had a great experience at Group 1 GMC Westside. Martin was my service technician, and he provided excellent customer service from start to finish. He was professional, knowledgeable, friendly, and More

by josep.garcia32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Aug 30, 2026 -

Group 1 GMC Westside responded

Thank you so much for your wonderful review, Josep! We’re thrilled to hear that you had a great experience at Group 1 GMC Westside with Martin. It’s fantastic to know that his professionalism, knowledge, and attention to detail made a positive impact on your visit. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, The Shamaley Buick GMC Team

August 28, 2026

4 hours with appointment made to tell me that they don’t have a tire in stock. When they well knew my tire needed to be replaced. It took them over 2 hours to see my truck to begin with and 2 hours to tel More

by Rayfern089
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy
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Sep 01, 2026 -

Group 1 GMC Westside responded

We sincerely apologize for the frustration and inconvenience you experienced. We take your concerns regarding the wait time and communication about tire availability seriously. We should have done a better job communicating the situation and setting the proper expectations before and during your visit. We apologize for the frustration and inconvenience you experienced. We take your feedback seriously and will use it as an opportunity to improve our communication and service. We will also train our team to ensure better communication regarding appointments and tire availability. Thank you for bringing this to our attention. Brian Navar Aftersales Director - Group 1 GMC Westside BNAVAR@GROUP1AUTO.COM

August 28, 2026

I had a very bad experience with the dealership they made a mistake on the paperwork by wrong oil and quantity on the paperwork. When talking to manager he just corrected the paperwork without taking to Tech More

by sergio.lozano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager and service person Rafael garcia
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Sep 01, 2026 -

Group 1 GMC Westside responded

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern caused by the incorrect information on your service paperwork. We understand how important it is for our customers to have accurate documentation, especially when it comes to the type and quantity of oil used in their vehicle. We take your concerns seriously, and we agree that the situation should have been handled with more thorough communication and verification. We will be reviewing this matter with our service team to help ensure that the proper procedures are followed and that concerns like this are addressed appropriately in the future. We appreciate you bringing this to our attention and would welcome the opportunity to speak with you directly to better understand your experience and address any remaining concerns. Please contact our service management team at your convenience. Sincerely, Brian Navar Aftersales Director - Group 1 GMC Westside BNAVAR@GROUP1AUTO.COM

August 25, 2026

Ralph the service advisor noted all my complaints on the work order and thats the way it should be. Previous advisers left important complaints out and I didn’t appreciate it. As long as you have people lik More

by mkorneg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph
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Aug 25, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful feedback! We’re thrilled to hear that Ralph provided you with the attentive service you deserve and made sure all your concerns were documented. At Group 1 GMC Westside, we strive for excellence, and it’s great to know that Ralph is contributing to that. We look forward to seeing you again for your truck's next service! Sincerely, The Shamaley Buick GMC Team

August 14, 2026

Our new vehicle purchase experience this week at Group1 GMC Westside was a great and pleasant experience. Both Danny (Sales) and Gerry (Finance) provided excellent customer service throughout our purchase More

by efarias53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Mata:Gerry Vera
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Aug 15, 2026 -

Group 1 GMC Westside responded

Thank you for your review! We are thrilled to hear that your vehicle purchase experience at Group 1 GMC Westside was so positive. It's great to know that Danny and Gerry provided you with excellent service and addressed all your questions. Your kind words are appreciated, and we look forward to assisting you with your next purchase. Don't hesitate to come see us again! Sincerely, The Shamaley Buick GMC Team

August 13, 2026

Service tech took a little longer then I thought to change a radio? Service people are good THANK YOU More

by alma79w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Aug 17, 2026 -

Group 1 GMC Westside responded

Thank you for taking the time to share your feedback! We truly appreciate your patience while our service technician completed the radio replacement. We understand that waiting a little longer than expected can be frustrating, and we apologize for the delay. We’re very happy to hear that you felt our service team was helpful and treated you well. Providing friendly, professional service is important to us, and we appreciate your kind words. Thank you for choosing us and for giving our team the opportunity to take care of your vehicle. We look forward to serving you again in the future! Sincerely, Brian Navar Service Director - Group 1 GMC Westside bnavar@Group1Auto.com

August 06, 2026

Great service, fast response and quick purchase. Will definitely recommend this location and keep my options open for new promotions. Very satisfied. More

by manuel torres
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vianelli
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Aug 06, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review, Manuel! We’re thrilled to hear that you had a great experience with us at Group 1 GMC Westside. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to seeing you again and hope to share our future promotions with you! Sincerely, The Shamaley Buick GMC Team

July 13, 2026

This has been by far my worst experience with a service provider. Car was returned extremely dirty, oil change keeps saying it needs to be replaced, no reset of sensors. This is why I have not purchased an More

by Alberto-lazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Print
Jul 15, 2026 -

Group 1 GMC Westside responded

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing it must have been to receive your vehicle in that condition and with unresolved service concerns. This does not reflect the level of care and quality we strive to provide. We would appreciate the opportunity to learn more about what happened and work toward making things right. Please contact our service management team at your convenience so we can address your concerns and restore your confidence in our dealership. Sincerely, Brian Navar Service Director - Group 1 GMC Westside bnavar@group1auto.com

Jul 15, 2026 -

Alberto-lazo responded

Why would this benefit me?

July 09, 2026

I had a 1:00 appointment today they took my car to at 12;45 they brought it up at4:10 It was for an oil change and tire rotation I was told at cl in it would be 1:30 to 32;00 hrs. waited no concern by a More

by 0408rrlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marisa
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Jul 10, 2026 -

Group 1 GMC Westside responded

Thank you for sharing your experience. We understand how frustrating it is when the service takes significantly longer than the quoted, especially for routine maintenance like an oil change and tire rotation. Clear communication and accurate time expectations are important, and your feedback highlights an area where we can do better. We appreciate you bringing this to our attention and will use your comments to help improve the overall service experience for our customers.   Thank you,  Marissa Ochotorena Group 1 GMC Westside mochotorena@Group1Auto.com

July 09, 2026

Oscar is a great person to represent the brand, very knowledgeable, he took the time learn what my needs were and got me into exactly what I was looking for.. I will definitely work with him in the futu More

by Julianmendez25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar olivera
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Jul 09, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review, Julian! We’re thrilled to hear that Oscar provided you with exceptional service and helped you find exactly what you were looking for. At Group 1 GMC Westside, we pride ourselves on understanding our customers' needs. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team

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