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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.2
439 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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communication truck customer service professional

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Showing 439 reviews

October 30, 2026

Excellent service Fast process. And the sales person understood my needs. So he suggest the best deal for me. More

by Yanez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alonso , Gerry Martel
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Oct 30, 2026 -

Group 1 GMC Westside responded

Thank you for your kind words, Yanez! We’re thrilled to hear that you experienced excellent service and that our team was able to understand your needs and suggest the best deal for you. We appreciate your feedback and look forward to assisting you again! Sincerely, The Shamaley Buick GMC Team

October 23, 2026

Ovtavio and Marissa were great. My vehicle was serviced in a timely manner. Friendly and attentive service always. More

by Gracie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio
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Oct 24, 2026 -

Group 1 GMC Westside responded

Thank you for sharing your experience with us, Gracie! We’re pleased to hear that Octavio and Marissa provided you with friendly and attentive service, and that your vehicle was serviced promptly at Group 1 GMC Westside. Your kind words mean a lot to us, and we look forward to welcoming you back for your next visit! Sincerely, The Shamaley Buick GMC Team

October 23, 2026

Good customer service and they help you as best as they can. Friendly people and good environment. More

by a.rincon4382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban and Andy
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Oct 24, 2026 -

Group 1 GMC Westside responded

Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2026

Customer service was excellent. Vehicle was done in a timely manner. I would recommend this dealership More

by moreme45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio
Print
Oct 20, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review! We are pleased to hear that you had an excellent experience with our customer service and that your vehicle was completed in a timely manner. Your recommendation means a lot to us at Group 1 GMC Westside. We look forward to serving you again in the future! Sincerely, The Shamaley Buick GMC Team

October 01, 2026

The best customer service in El Paso, Texas. Alex Barreda sales manager took great care of us. More

by A B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Barreda
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Oct 02, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review! We are delighted to hear that you received the best customer service at Group 1 GMC Westside. It’s great to know that Alex took such good care of you. We appreciate your feedback and look forward to assisting you again in the future! The Shamaley Buick GMC Team

October 01, 2026

El vendedor muy professional con excelente servicio al cliente disponible para aclarar dudas y preguntas siempre muy amable con toda la dispocicion para resolver nuestras inquietudes absolutamente satisfe More

by Evangelina paredes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan corona
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Oct 01, 2026 -

Group 1 GMC Westside responded

¡Gracias por su reseña, Evangelina! Nos complace saber que el vendedor le brindó un servicio profesional y amable en Shamaley Buick GMC. Agradecemos su satisfacción y esperamos poder ayudarle nuevamente en el futuro. ¡Hasta la próxima! Atentamente, The Shamaley Buick GMC Team

September 29, 2026

Awesome dealership, awesome staff. From my salesman Jaime to my finance manager Geronimo. They made me feel welcomed the entire time!!! More

by Ellisdarcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Print
Sep 30, 2026 -

Group 1 GMC Westside responded

Thank you for your kind words, Ellis! We’re thrilled to hear that you had an awesome experience with Jaime and Geronimo at Group 1 GMC Westside. Your appreciation means a lot to us, and we strive to make every customer feel welcomed. Looking forward to seeing you again soon! Sincerely, The Shamaley Buick GMC Team

September 29, 2026

I went in on schedule to have batteries replaced on my truck. Esteban Valdez was most helpful. Keep us updated and completed on time as promised. I recommend him to anyone and I will ask for him on my ne More

by Ray M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban Valadez
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Sep 29, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review, Ray! We're thrilled to hear that Esteban provided you with such helpful service during your battery replacement at Group 1 GMC Westside. It's great to know that you appreciated his communication and the 1Care special. We look forward to seeing you again for your next service needs! Sincerely, The Shamaley Buick GMC Team

September 28, 2026

Very great service advisor Marissa Rodriguez helped me &was excellent. My truck was done reasonable amount of time More

by Hastings210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Rodriguez
Print
Sep 29, 2026 -

Group 1 GMC Westside responded

Thank you for your kind words! We’re happy to hear Marissa provided you with excellent service and that your truck was completed in a timely manner. We appreciate your feedback and hope to see you again at Group 1 GMC Westside! Sincerely, The Shamaley Buick GMC Team

September 20, 2026

I had a very disappointing experience with the customer service I received from Martin Parra. He was very arrogant and unprofessional in the way he treated me. I went there expecting help with a problem, b More

by Luna.0008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Martin parra
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Sep 23, 2026 -

Group 1 GMC Westside responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our customer service did not meet your expectations. We take concerns about how our customers are treated very seriously, and we always want every customer to feel respected, heard, and treated professionally. We’re disappointed to learn that you felt your interaction with Martin Parra was not handled appropriately and that your issue was not resolved. We would appreciate the opportunity to learn more about what happened so we can better understand the situation and address your concerns with our team. Please feel free to contact us directly or stop by again so we can discuss your experience and see how we can assist you. We truly value your feedback and hope you’ll give us another opportunity to provide you with the level of service you deserve. Sincerely,   Brian Navar Service Director - Group 1 GMC Westside bnavar@Group1Auto.com

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