Group 1 GMC Westside

The communication between my sales rep and I was top tier! He was quick to help me in any way I needed and did his best. Sergio was awesome! Thanks. Then to my finance manager Gerry! Wow. I had an tier! He was quick to help me in any way I needed and did his best. Sergio was awesome! Thanks. Then to my finance manager Gerry! Wow. I had an appointment and he did his best to make sure I was on time and was so good to help me and definitely explained all I needed to get what I needed! Such an awesome experience. Thank you! More

I had an irritating experience with a representative that had a lack of customer service (Chris). I called to see what the status of my truck was since the dealership had my truck for over a week. You figu had a lack of customer service (Chris). I called to see what the status of my truck was since the dealership had my truck for over a week. You figure since it’s a dealership you can just walk or call an extension to get a definitive answer on the question the customer is asking regarding their vehicle. I was told that my truck wouldn’t be ready until 5pm. Which didn’t make sense to me since the prior representative that was working with me (Carlos) told me that my vehicle wouldn’t be ready be the first one in today for the technician to work on. I decided to get a ride since I felt like I was getting the run around. As soon as I got to the dealership, I spoke with Chris and asked him what the status of my truck? Without blinking and eye he said it would be ready at 5pm. Without even trying to go to the technician or even calling the technician, just as a curtesy to let me know that he actually cares about the customer service, he just said it will be ready by 5pm. I asked to speak to a supervisor and the supervisor was very helpful and understanding of why I was a bit flustered at this point. Within minutes of speaking to the supervisor (which I forgot his name since I was so frustrated and trying to keep my cool), the supervisor had answered my question and got my truck ready for me to take home. The service supervisor really saved the day and gave me hope that customer service was still alive. More

Unfortunately, service advisor did not come across as transparent and knowlegeable. Prices could not clearly be explained and changed. First time I have encountered lack of quality service. transparent and knowlegeable. Prices could not clearly be explained and changed. First time I have encountered lack of quality service. More

Overall buying experience was great! It’s my first time owning a GMC Sierra and Austin B. was super helpful through the whole process. It’s my first time owning a GMC Sierra and Austin B. was super helpful through the whole process. More

There was excellent service from the staff. They have great selection and the staff was very attentive. They have great selection and the staff was very attentive. More

It was terrible. They raised the price of an oil change by $34 and reduced the service. They raised the price of an oil change by $34 and reduced the service. More

This was our best experience ever as buyers. We are recommending to everyone we know. A total win! We are recommending to everyone we know. A total win! More

I got sold a 2023 CPO truck and was told that the truck was going to have a bumper to bumper added on top of the already expired factory warranty. I decided to with the CPO truck as it was going to have wa was going to have a bumper to bumper added on top of the already expired factory warranty. I decided to with the CPO truck as it was going to have warranty until the 100,000 miles. At the first service I was told the truck did not have bumper to bumper only the extended warranty. That was a big down side as it was a contributing factory when purchasing a CPO rather than new. In addition to that I have been taking the truck serval times for a vibration and every time the recommended fix is a rotation and balancing of tires. The truck continues to vibrate! The service center had the truck for a week and told me that the vibration got a little better but it was probably the tires. The tires are new with less than 2,000 as I had just changed them thinking that was the problem for the vibration. At this point I feel mislead into buying CPO and frustrated as this is my 3rd visit to service over the vibration and I get charged for services that do not fix the problem. I have had the truck for 9 months and have driven less than 7,000 miles. More

Very good job! Excellent Very good job! excEllent Very good job! Excellent Very good job! Excellent Excellent Very good job! excEllent Very good job! Excellent Very good job! Excellent More

The sales and service team @ Group1GMC Westside are very knowledgeable and excellent service.Good job and keep up the good work ! See U @ my next service. knowledgeable and excellent service.Good job and keep up the good work ! See U @ my next service. More