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Group 1 GMC Westside
El Paso, TX
408 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 408 reviews
June 19, 2026
Absolutely the worst customer service I've ever experienced. My service agent, Martin Parra, is beyond incompetent. I will never use this overpriced and under-qualifed Service Department again. experienced. My service agent, Martin Parra, is beyond incompetent. I will never use this overpriced and under-qualifed Service Department again. More
by sheltondodson8
Employees Worked With
Martin Parra, Marissa Ochotorena
June 18, 2026
2nd Service at this dealership. Martin was my advisor, and from the start, I felt like he was a bit rude. A bit rude asking about the promotions for the services I was needing/req Martin was my advisor, and from the start, I felt like he was a bit rude. A bit rude asking about the promotions for the services I was needing/requesting. Was told it would be 1.5-2 hours. it took almost 3 hours. There were 2 text messages sent upon checking it, but the track your vehicle was in 'Inspection' for the first 2.5 hours. The text with the 'recommendations' was sent 1 hour and 10 minutes after my appointment time. We 'recommended' 2 services, that the vehicle display said were not needed. That was exciting. Overall experience was not all that impressive. I will be taking my business elsewhere. This is not the quality I would want after paying $80000 for a GMC. The only plus to this visit, was I watched World Cup Soccer on the TV while waiting. More
by tcirello
Employees Worked With
Martin
June 02, 2026
Group 1 was extremely courteous and helpful. Our sales agent Austin was fantastic! I will certainly recommend them to all my friends and will use them again. I give them 5 stars out of 5 for sur Our sales agent Austin was fantastic! I will certainly recommend them to all my friends and will use them again. I give them 5 stars out of 5 for sure. More
by Bowhuntinquadder
Employees Worked With
Austin, Jerry.
May 30, 2026
We have purchased several new vehicles in the past and found Group 1 Westside to be a very pleasant experience. Our salesman Austin to be very polite, knowledgeable and professional which made our purchas found Group 1 Westside to be a very pleasant experience. Our salesman Austin to be very polite, knowledgeable and professional which made our purchase smooth and easy. We would purchase from Austin again. More
by rickmorawitz
Employees Worked With
Austin Bailey (Sales), Luis Batres (Finance)
May 20, 2026
I am not pleased with this service in particular it took three hours on a regular oil change service, and they didn’t wash it this time. I hope will be better next time. three hours on a regular oil change service, and they didn’t wash it this time. I hope will be better next time. More
by rafudo13
Employees Worked With
Don’t remember
