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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.3
407 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 407 reviews

June 18, 2026

2nd Service at this dealership. Martin was my advisor, and from the start, I felt like he was a bit rude. A bit rude asking about the promotions for the services I was needing/req More

by tcirello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
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June 08, 2026

Buying a truck here was a great experience overall. It was smooth and every employee was attentive and excellent. More

by Adaapa00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin, Jerry
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Jun 09, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review! We’re delighted to hear that your experience at Group 1 GMC Westside was smooth and that our team provided excellent service. Our team appreciates your kind words and hopes to see you again for your future vehicle needs! Sincerely, The Shamaley Buick GMC Team

June 02, 2026

Group 1 was extremely courteous and helpful. Our sales agent Austin was fantastic! I will certainly recommend them to all my friends and will use them again. I give them 5 stars out of 5 for sur More

by Bowhuntinquadder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin, Jerry.
Report | Print
Jun 03, 2026 -

Group 1 GMC Westside responded

Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience with Austin at Group 1 GMC Westside. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future. Thanks again for the 5 stars! Sincerely, The Shamaley Buick GMC Team

May 30, 2026

We have purchased several new vehicles in the past and found Group 1 Westside to be a very pleasant experience. Our salesman Austin to be very polite, knowledgeable and professional which made our purchas More

by rickmorawitz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Bailey (Sales), Luis Batres (Finance)
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May 30, 2026 -

Group 1 GMC Westside responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 01, 2026 -

rickmorawitz responded

I really enjoyed working with Austin Bailey in sales and Luis Batres in finance. Next time I need a car, I will definitely go back and ask for both of them.

Jun 01, 2026 -

rickmorawitz responded

Awesome dealership. Everyone at the dealership greeted us with a smile. I like the fact that nobody was pushy. They just answered our questions.

Jun 01, 2026 -

rickmorawitz responded

Best car buying experience I ever had

Jun 01, 2026 -

rickmorawitz responded

Awesome experience. I will definitely go back.

Jun 01, 2026 -

rickmorawitz responded

Will definitely get all my service done at Group 1 GMC

Jun 01, 2026 -

rickmorawitz responded

Will definitely get all of my service done at Group 1 GMC

May 27, 2026

Great service, fast and corteous. Very knowledgable and thorough with every step of the process. More

by vale.holguin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t know his name
Report | Print
May 28, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review, Vale! We are thrilled to hear that you experienced great service and found our team knowledgeable and thorough throughout the process. At Group 1 GMC Westside, we strive to provide fast and courteous assistance to all our customers. Looking forward to serving you again in the future! Sincerely, The Shamaley Buick GMC Team

May 26, 2026

Great customer service and professional staff on duty! !!! Well definately return for future service and vehicle needs! More

by fernie2324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
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May 27, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review, Fernie! We’re thrilled to hear that you had a great experience with our professional staff at Group 1 GMC Westside. We look forward to assisting you with your future service and vehicle needs. Come see us again soon! Sincerely, The Shamaley Buick GMC Team

May 23, 2026

Octavio provided great customer service! Was in and out with no issues. Would highly recommend! More

by David A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Octavio
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May 24, 2026 -

Group 1 GMC Westside responded

Thank you for your kind words, David! We’re delighted to hear that Octavio provided you with great customer service and that your experience was smooth and efficient. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, The Shamaley Buick GMC Team

May 20, 2026

I am not pleased with this service in particular it took three hours on a regular oil change service, and they didn’t wash it this time. I hope will be better next time. More

by rafudo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
May 21, 2026 -

Group 1 GMC Westside responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand that a three-hour wait for an oil change is not ideal, and we aim to provide timely and thorough service. Our team also strives to maintain our standards, including washing vehicles after service. Your comments will help us improve for your next visit. Please feel free to reach out to us directly at Group 1 GMC Westside if you have any further concerns. We look forward to serving you better next time. Sincerely, The Shamaley Buick GMC Team

May 20, 2026

Very easy and fast way of purchasing a new vehicle with good financing terms and plans More

by Amorales238
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ulises
Report | Print
May 20, 2026 -

Group 1 GMC Westside responded

Thank you for your review! We’re thrilled to hear that your experience with purchasing a new vehicle at Group 1 GMC Westside was easy and fast, and that you found our financing terms and plans to your liking. Your feedback is appreciated, and we look forward to welcoming you back for your next visit! The Shamaley Buick GMC Team

May 22, 2026 -

Group 1 GMC Westside responded

Hi, we are so happy to read such a great review about Group 1 GMC Westside! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2026 -

Amorales238 responded

I recommend GMC Group 1 all the way!!

May 18, 2026

The service agent, Andy Barrios, was very helpful in n letting me know what was needed. More

by edmir99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Barrios
Report | Print
May 19, 2026 -

Group 1 GMC Westside responded

Thank you for your wonderful review! We’re delighted to hear that Andy Barrios was able to assist you effectively. At Group 1 GMC Westside, our team strives to provide excellent service, and it’s great to know that Andy made a positive impact on your experience. We look forward to welcoming you back next time! Sincerely, The Shamaley Buick GMC Team

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