Group 1 GMC Westside
El Paso, TX
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Overall buying experience was great! It’s my first time owning a GMC Sierra and Austin B. was super helpful through the whole process. It’s my first time owning a GMC Sierra and Austin B. was super helpful through the whole process. More
I got sold a 2023 CPO truck and was told that the truck was going to have a bumper to bumper added on top of the already expired factory warranty. I decided to with the CPO truck as it was going to have wa was going to have a bumper to bumper added on top of the already expired factory warranty. I decided to with the CPO truck as it was going to have warranty until the 100,000 miles. At the first service I was told the truck did not have bumper to bumper only the extended warranty. That was a big down side as it was a contributing factory when purchasing a CPO rather than new. In addition to that I have been taking the truck serval times for a vibration and every time the recommended fix is a rotation and balancing of tires. The truck continues to vibrate! The service center had the truck for a week and told me that the vibration got a little better but it was probably the tires. The tires are new with less than 2,000 as I had just changed them thinking that was the problem for the vibration. At this point I feel mislead into buying CPO and frustrated as this is my 3rd visit to service over the vibration and I get charged for services that do not fix the problem. I have had the truck for 9 months and have driven less than 7,000 miles. More
The sales and service team @ Group1GMC Westside are very knowledgeable and excellent service.Good job and keep up the good work ! See U @ my next service. knowledgeable and excellent service.Good job and keep up the good work ! See U @ my next service. More

