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Group 1 GMC Westside

El Paso, TX

Overview
Reviews
Vehicles
4.4
350 Reviews
Call Dealership (915) 231-4000

955 Crockett Street

El Paso, TX

79922

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Showing 350 reviews

January 08, 2026

The vendor don’t give me advise about the pick up do I choose and buy . I guess isn’t he’s problem to give me an advise of the condition of the truck . But the truck after one mount stay with me the tru More

by guillermorivas4691
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t remember but if you ask who sells a pick up to Guillermo Rivas you can find it
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January 04, 2026

Manager and salesperson were not straight forward on any information given about vehicle nor were they truthful in fixing the problems once they were acknowledged. More

by sespanch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron Rodriguez and Daniel Mata
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Jan 07, 2026 -

Group 1 GMC Westside responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Transparency and customer satisfaction are extremely important to us. Once your concerns were brought to our attention, our team addressed them by installing a new tire, fully detailing the vehicle, and ordering a replacement owner’s manual, which is still pending delivery. We made every effort to assist and resolve the matters as quickly as possible. We value all feedback and would welcome the opportunity to discuss this further and ensure any remaining concerns are addressed. Please feel free to contact us directly. Aaron Rodriguez Used Car Sales Manager - Group 1 GMC Westside arodriguez5@Group1Auto.com

January 02, 2026

Rafael was very helpful and friendly and kept us in touch about oil change and how long if was going to take More

by armida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just him
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Jan 04, 2026 -

Group 1 GMC Westside responded

Hello Armida, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2025

Make an appointment for an oil change and it takes 4 hrs due to overbooking. People cannot take an entire day off of work for a simple oil change. More

by edcaviness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Jan 01, 2026 -

Group 1 GMC Westside responded

Thank you for your feedback. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We're committed to improving your experience on your next visit. Sincerely, Deanna Diaz de Leon SERVICE BDC - Group 1 GMC Westside Direct: (915)231-4095 ddiazdeleon@group1auto.com

December 31, 2025

Memo took care of us every step of the way. Kept is inform from the start to the end of our purchase. More

by jonlom81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Memo
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Jan 03, 2026 -

Group 1 GMC Westside responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2025

Dealership sucks I used 2 get free tire rotations & car wash w my oil change. More

by Frankgutierrez-1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy very professional/polite.
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Jan 03, 2026 -

Group 1 GMC Westside responded

We appreciate your review. I'm sorry to hear about the issue you encountered, and want to assure you that we take this feedback seriously. Every experience is an opportunity for us to improve, and we are committed to addressing concerns to enhance our services. Sincerely, Deanna Diaz de Leon SERVICE BDC - Group 1 GMC Westside (915)231-4095 ddiazdeleon@group1auto.com

December 31, 2025

I had a very good service experience at Group 1 GMC Westside. The courtesy shuttle was extremely convenient and made dropping off my vehicle easy. Service was performed quickly, and I appreciated being More

by crnv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Valenzuela
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December 29, 2025

Very Easy Friendly Process, great service. Very good customer service, lots of discounts, very clean place. More

by innovatechsolutions1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Castillo
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Jan 01, 2026 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

December 22, 2025

Victor, Fernando and Luis were so helpful and they provided excellent service. Victor was very attentive and offered many options. More

by Stillo1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor, Fernando, Luis
Report | Print
Dec 24, 2025 -

Group 1 GMC Westside responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Westside. We do hope we can be of assistance in the future. Take care!

December 21, 2025

It was honestly the best experience. Great customer service and they were upfront about the needs my vehicle needed. Will definitely return. More

by Claudia Orozco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
Dec 21, 2025 -

Group 1 GMC Westside responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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