Shaker's Family Ford

A great experience This is the 4th vehicle I have purchased from Shaker ! They are professional , courteous and most sensitive to the customers needs ! From the minute This is the 4th vehicle I have purchased from Shaker ! They are professional , courteous and most sensitive to the customers needs ! From the minute you walk into their beautiful showroom until you leave with you new vehicle they cater to your every need ! I have purchased all vehicles from Bill Reed . He is outstanding and I recommend him to as many of my friends as possible ! More

Easy and fast Dom and Jim made this experience simple. I knew what vehicle I wanted, it was a matter of driving it, taking the time to go through the details of th Dom and Jim made this experience simple. I knew what vehicle I wanted, it was a matter of driving it, taking the time to go through the details of the vehicle and locating the exact one I wanted. The took care of all the hard work and all I had to do was sit back and wait for it to arrive. There were no surprises when it came time to sign the paperwork either. The simplest car buying process I have ever experienced! More

Great Service! I went in to pick up my C-Max that I had ordered through Shaker, and the service could not have been better! All members of the team were helpful and I went in to pick up my C-Max that I had ordered through Shaker, and the service could not have been better! All members of the team were helpful and very knowledgeable, especially Jim Reed. He had answers to all of my questions, and helped get me set up to drive off the lot. Excellent experience, and I will be sure to come back again! I highly recommend Shaker to anyone looking to buy a car! More

Low pressure, very helpful Jim Reed was our salesman. He was courteous and professional. The car was ready when it was supposed to be. No problems, no pressure. So far the c Jim Reed was our salesman. He was courteous and professional. The car was ready when it was supposed to be. No problems, no pressure. So far the car has been great. I think we paid a fair price. More

Awesome! Great dealership! I delt with many car salesmen and I can honestly say Dom Lacapra is the best by far!!!! I would highly recommend this dealership to Great dealership! I delt with many car salesmen and I can honestly say Dom Lacapra is the best by far!!!! I would highly recommend this dealership to anyone. :) More

Low pressure, pleasant experience. James C. was very knowledgeable about my vehicle and it's history. He gave me plenty of space and time with which to make my decision. James C. was very knowledgeable about my vehicle and it's history. He gave me plenty of space and time with which to make my decision. More

great experience Being in business myself, i know the importance of customer service. my salesman James Cianciolo kept me informed of the progress of the build of my t Being in business myself, i know the importance of customer service. my salesman James Cianciolo kept me informed of the progress of the build of my truck.Manny my finance person was informative and not pushy and helped me decide which plan was best for my business More

Easy and Honest I had not purchased a new car in 10 years and was not sure what to expect. In my search for a new vehicle I went to 8 different dealerships and met l I had not purchased a new car in 10 years and was not sure what to expect. In my search for a new vehicle I went to 8 different dealerships and met lots of people who assured me they had the best car around. Walking into Shaker Family Ford felt different. If felt comfortable and friendly from the start. My primary sales representative was Cathy Reed, and I could not be more pleased with her service. She did not employ any of the old dealership tricks, like asking me what I wanted my maximum monthly payment to be before I even settled on a car model, and walked me through the hole process. As I worked through the process of selecting, ordering and buying a car Cathy made the experience pleasant. Additionally, I found Cindy Bugbee, the finance employee I worked with to be very friendly. She worked with me and answered my questions, and did not get annoyed when I wanted to double check numbers. More

New Car Purchasre Cathy Reed, our Sales Consultant, guided us throught the most positive new car purchase process that I have ever experienced. She was knowledgeable, Cathy Reed, our Sales Consultant, guided us throught the most positive new car purchase process that I have ever experienced. She was knowledgeable, professional and extremely patiance. She went the "extra mile" to satisfy our requirements and never once pushed us into a purchasing decision. I would recomend Cathy and the Shaker Family Ford dealership to anyone. Joe Andreana More

Expectations My expectations were uncertain, did know I could get immediate and rapid consideration coming from out of state never dealing with this family company My expectations were uncertain, did know I could get immediate and rapid consideration coming from out of state never dealing with this family company. I was able with the support of Shakers staff and the salesman James Cianciolo to turn the entire process around in three days. Outstanding More