Shaker's Family Ford

I've bought three cars from them and after this experience I won't ever again. The salesperson and I picked out a vehicle that fit my needs and they had in stock. Since my car was dangerous to driv experience I won't ever again. The salesperson and I picked out a vehicle that fit my needs and they had in stock. Since my car was dangerous to drive I needed a car ASAP, which is why I was willing to buy a used car. After waiting for 20 minutes he shows up with a totally different vehicle and says that they had loaned the vehicle out and it wouldn't be coming back for over a week. I explained that I was highly interested and I know that when I had a specific loaner that they traded it out early since they needed the car. I reached out to the salesperson to see if they had gotten the car and his response was he's working on it. I called D'Ana in customer service who said that she would look into it. Apparently my business wasn't important to them. Today, I got a call that the car is back. Too late as I needed a car. More

Worst new car pickup experience. ever No financing I paid cash but they required I make an appointment for meeting with finance manager. They we 20 minutes late for the appointmen ever No financing I paid cash but they required I make an appointment for meeting with finance manager. They we 20 minutes late for the appointment. I had told the saleman that I did not want the VIN etching for 195 dollars When I reviewed the dealer invoice the charge was still there. I told the business manager that I did not want any extras like extended warranty or any of the other things they tried to sell me but he said state law required him to tell me about these things. When I finally finished with him and thought I was ready to leave the plates were still not on the car and when they brought the car from around to the front of the building to put the plates on the gas tank was empty. I traveled one hour to pick the car up and it would have been nice if they had the car ready. What should have taken 10 to 15 minutes turned into an hour and half. Will never buy a vehicle there again More

From the scheduling to have my car serviced to picking the vehicle up was so easy. The staff was courteous and friendly, Excellent customer service! the vehicle up was so easy. The staff was courteous and friendly, Excellent customer service! More

My overall experience was a 7 out of 10. I would go back if I needed to, but would do a few things different to be better prepared. I would go back if I needed to, but would do a few things different to be better prepared. More

After having my Lincoln for three full days, (despite the fact that I had an early morning appt. on day one, on day 3 I was told that they weren't sure they could even get to it on day 4. I demanded that th fact that I had an early morning appt. on day one, on day 3 I was told that they weren't sure they could even get to it on day 4. I demanded that they return my car tomorrow morning since they were near closing today and will be seeking legal compensation for lying to me and holding my vehicle for 4 days, knowing they could not get to repair in in a reasonably timely manner. I would leave no stars if that was an option. More

I have been a loyal customer to Shakers Family Ford for over 20 years. Unfortunately I write this review in disgust. What should have been an insignificant service experience turned into yet another fiasc over 20 years. Unfortunately I write this review in disgust. What should have been an insignificant service experience turned into yet another fiasco. My vehicle had developed an annoying creak in the head liner above the driver. In knowing how difficult it could be to duplicate and identify noises I preemptively video recorded not only the noise but EXACTLY how to duplicate it, this was CLEARY noted on the night drop form. At the end of the first day I received a call from Mark (who made it clear he was inconvenienced by speaking to me) informing me that they could not duplicate the noise. I again informed him that the noise could be replicated consistently and easily and that I in fact had a video of it. Mark acknowledged that he was aware of the video but refused to allow me to send it. At the end of the SECOND DAY I had to contact Mark at which time he AGAIN stated they could not duplicate the noise. Only after expressing my dissatisfaction with this did he allow me to share the video. After the third and final day I was told by Mark "the noise is normal." The noise only recently presented itself after nearly two years of ownership. It is NOT normal. I shouldn't have had to fix it myself. I attempted to contact the Service Manager on multiple occasions, despite leaving messages I never even received a call back. Unless you want to be completely disregarded as a customer, do yourself a favor and steer clear of this place. It is nothing but grief and aggravation for poor service. More

I had an issue come up after a recent purchase and the used sale GM Algier Pendleton and Service GM Steve Burke made what could have been an issue a stress free experience. They say when you love what yo used sale GM Algier Pendleton and Service GM Steve Burke made what could have been an issue a stress free experience. They say when you love what you do you never work a day in your life. Thank you both. In a world filled with negativity your compassion, professionalism and empathy was a pleasant surprise. Easy 5 star rating More

They're playing bait and switch games listing vehicles that they don't have for sold before they put them on the Internet I put an offer in over 11 days ago so a vehicle was told that the vehicle was bein that they don't have for sold before they put them on the Internet I put an offer in over 11 days ago so a vehicle was told that the vehicle was being serviced and was told by the salesman instead it'll be by the weekend I got a call on Friday and they told me to still wasn't ready I checked the website the car was listed it already had everything set up for our financing can I check some reviews other people have been through the same situation disappointed in this whole thing karma will come back to this and people doing this to other people always stop at the Shaker family at a high esteem but not totally disappointed and I'm ready doing business I'm pretty sure there are others that can relate to the same situation More

Craig Colin’s did a great job helping me through the process. Truck was exactly what I wanted process. Truck was exactly what I wanted More

We first met Shaker Sales Manager Salvatore Catalano back in June 2021 during the purchase of my girlfriend's 2020 Ford Edge which she and I are very happy with. One year later, coming back in with our first in June 2021 during the purchase of my girlfriend's 2020 Ford Edge which she and I are very happy with. One year later, coming back in with our first Ford Edge service I again encountered Sal. We had a wonderful and very enjoyable conversation while I was waiting for the oil change. We discussed Shaker's core value system of operating with integrity, providing excellent service before, during and after the vehicle sale and operating with absolute transparency, as their motto states, during the sales process, this is precisely what we have witnessed over the last year. I mentioned to Sal my upcoming pickup truck needs for my new new career and for use in maintaining our Southbury property. While there, Sal introduced me to one of their sales representatives Tyler Mei. Tyler and I had a pleasant and brief discussion about my upcoming vehicle needs, budget and timeline to acquire the new truck, I explained I needed a week or so to do a bit more research and allow time to finalize my new job offer. We exchanged information and agreed to follow-up with one another in a weeks' time. During the week I was never pressured, over contacted or over sold, I was never made to feel uncomfortable or uneasy in anyway dealing with Tylor. I enjoyed working with Tyler a great deal, he was very kind pleasant, personable, cordial and very knowledgeable about the vehicle options that existed in Shakers inventory. We agreed to meet one afternoon on April 7th for a test drive of a 2019 F-150 XLT Sport CrewCab pickup that he found and thought it would be a good fit for what I needed. We had a blast on the drive, had fun, had some good laughs and I ended up falling in love with the truck and put a deposit down right after we got back to hold it until I lined up the financing. That's when I encountered finance manager Chris Arena, Chris was super helpful ensuring the vehicle would be held allowing ample time to get all my financing affairs in place. And like Sal and Tyler, Chris followed the same core Shaker principals of leading with excellent communication, no-haggle pricing discussions, and overall no stress vehicle transaction. During the week I lined up my loan closing, new insurance and final pricing after speaking with Chris, who explained in detail all extended warranty options. I told Chris I would like the bottom line price to also include Shakers Platinum, zero deductible warranty and that I would be coming on April 14th at 2 PM right after my loan closing with my check and to close on the truck. On the 14th I first met Tyler, we did a final walk through of the vehicle which was professionally detailed and made ready to take home that day and also prepared the plates once Chris registered the truck. The closing process with Chris was super smooth and very friendly and efficient, we had the process wrapped up in less than 20 mins. Chris made me feel that my new business was highly valued and greatly appreciated. Tyler was great all the way through, because I now had 2 vehicles at their shop and I was the only driver that day, Tyler offered to drive my new truck back to Southbury following me with one of his colleagues who trailed in an escort vehicle so Tyler could get a ride back, these guys went above and beyond to solve my vehicle delivery. I couldn't be more happy with our second vehicle purchase as I am today, I would highly recommend Shaker and their award winning team to assist you with your next vehicle purchase as well. On your next visit be sure to ask for Sal and Tyler, they will provide you with the same exemplary service we experienced. We look forward to making our future vehicle purchases with the Shaker Team, guys keep doing what you're doing, you are doing everything right! Best Regards, C Lyman More