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Serra Nissan - Service Center

Birmingham, AL

4.5
1,631 Reviews
Call Service Center (205) 856-2544

1,631 Reviews of Serra Nissan - Service Center

Sort by
January 07, 2025

They performed a work without my permission after telling me they would inform me before any work was done. They “replaced” parts on my car that were only a week old because they were not “Nissan” parts. Had More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
Jan 08, 2025 -

Serra Nissan responded

We are very sorry to hear that your experience with our service center was not up to our standards of customer service and communication. We try our hardest to prioritize these aspects, and would be willing to look further into your experience so we can do our best to resolve this and be better moving forward. If you are open to it, we encourage you to call us at 205-856-2544 and ask for Dylan.

January 04, 2025

Ashley was very kind and sweet to me and I loved how fast the team got my car repaired. More

by LTEARESAdnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2025 -

Serra Nissan responded

Thank you so much for this great review - we really appreciate it! We're so glad you chose us here at Serra Nissan for your vehicle's service and trusted us with your time and business. We hope to be able to serve you again in the future as well!

January 04, 2025

They were all very nice and friendly explaining things to me as what they were doing More

by sarahrutledge46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Serra Nissan responded

Sarah, thank you so much for your great review! We are so glad to hear about your positive experience with our service center, and greatly appreciate you spending your time with us and trusting us with your vehicle's service. We hope you will continue to choose Serra Nissan for all of your car needs in the future as well!

January 03, 2025

They are easy to get help with appointments with maintenance, courteous in person and over the phone More

by djk3722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2025 -

Serra Nissan responded

Thank you so much for your great review - we are so glad to hear that you've been able to experience what sets Serra Nissan apart! We greatly appreciate you choosing Serra Nissan and trusting us with your vehicle's service, and we sincerely hope you will continue to choose us for any future sales or service needs!

January 02, 2025

Had a pretty good visit as far as the car took too long to service and get back with me, recommend scheduling better More

by teelulu61830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Serra Nissan responded

Thank you for your feedback - we greatly appreciate hearing about your experience and understanding how we can improve! We're glad you had a good visit with our service center, and we are always looking for ways to improve for our customers. We will continue to strengthen our communication and time, as you suggested, and we hope you will come back for your next service appointment so we can provide a true 5-star visit!

December 29, 2024

The service was GREAT, but the labor was a bit much. $971 for a battery and spark plugs was over the top especially during the holidays. Serra service my brakes this summer, they waived my diagnostic fe More

by BooBear2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Serra Nissan responded

Thank you for your feedback - we always appreciate hearing from our customers about how we can make their experience better. While we do not always have control over the pricing of our parts, we will keep your feedback in mind moving forward, and we hope that we can earn your time and business for any future vehicle needs!

December 27, 2024

I like Serria Nissan the only that got a oil change and the didn’t tighten the bolt I had a bad oil leak and at the end they changed me as a free oil change then I had to pay the next oil change More

by ltdwms1DNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Serra Nissan responded

Thank you for your feedback - we're sorry to hear about your oil leak but we appreciate your understanding to work towards a solution. We hope that you will choose to return to Serra Nissan for further service so we can continue to improve and deliver a 5-star experience next time!

December 26, 2024

Customer service was great fast didn’t have to wait long will definitely recommend service. More

by pertinarowell45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Serra Nissan responded

Thank you for your review - we're very glad you had a great experience with our service center! We greatly appreciate you spending your time with us here at Serra Nissan and trusting us with your business. We hope you will return for future service so we can serve you again!

December 25, 2024

They are nice and polite works the customer service is fast and excellent formal and informative. More

by carrellholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Serra Nissan responded

We're so glad to hear that you had a wonderful experience here with us at Serra Nissan! Thank you for choosing us with your time and your trust, we greatly appreciate your business with us. We hope you will continue to choose us for any of your vehicle's future service needs so we can continue to provide excellent customer service!

December 24, 2024

Great service, very helpful! Will go again, better customer service than Serra Toyota. They don’t spend enough time with people. More

by rondhaselton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Serra Nissan responded

Thank you for your great review - we're so glad to hear that you had a wonderful experience with our service center! We greatly appreciate you choosing Serra Nissan for your service, and we sincerely hope that we will have the opportunity to serve you again for any future vehicle needs!

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