Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Serra Nissan - Service Center

Birmingham, AL

4.5
1,692 Reviews
Call Service Center (205) 856-2544

1,692 Reviews of Serra Nissan - Service Center

Sort by
July 10, 2025

Well since this is my third time receiving a message to leave a review I guess I will. I’ve been here several times with little to no help. My first time there the female service provider was very rude and More

by janayriles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Muhihu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 10, 2025 -

Serra Nissan responded

Im very sorry to hear of your experience. As far as the vehicle, the Autocheck was given and reviewed before any paperwork was signed. We see that you came in for a service visit one time in June to have your rear defrost looked at. We could not duplicate the issue. I will definitely have a talk with the service advisor as that is not how we treat our customers.

Jul 10, 2025 -

janayriles responded

Actually, the auto check wasn’t given to me at purchasing. I only found out about the collision ten days after I got the car because I was emailed the car fax. Even when I went back I was given an apology as the sales representative told me he “didn’t see” it before selling me to car. It honestly doesn’t matter because I won’t be back but I’m gonna continue sharing my experience when asked.

July 07, 2025

Terrible,chest people,not honest-you have to check after completion of work. tech unreliable More

by virginiasthomas50
Workmanship
Recommend Dealer
No
Employees Worked With
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 02, 2025

No words don't believe her she's I believe she was lying not truthful person More

by virginiasthomas50
Recommend Dealer
No
Employees Worked With
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Serra Nissan responded

We are sorry to hear about your recent service visit with us. We would like to understand more about your experience and look into how we can correct this, and we encourage you to call us at 205-856-2544 and ask for Dylan so we may work towards a resolution.

July 01, 2025

Even though my car had a secondary warranty coverage the dealership honored tans was very efficient. More

by gmckinney1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Serra Nissan responded

Thank you for your 5-star review and for choosing our team here at Serra Nissan for your vehicle's service! We are glad to hear your had a great visit, and we sincerely thank you for your time and business. We hope we can serve you again in the future!

June 29, 2025

Friendly workers i was told exactly what I needed to do about my vehicle even if wasn't what I wanted to hear thanks for your service More

by arby2457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Serra Nissan responded

Thank you for your review and for trusting our team here at Serra Nissan with your vehicle's service. We are glad to hear that you received prompt, open communication from our service team and were able to address your vehicle needs. We hope that we can serve you again for future service or sales needs!

June 19, 2025

It was great and quick! Drew was great and efficient Great job I always have a great experience with Serra Nissan More

by bmax3923
Recommend Dealer
Yes
Employees Worked With
Drew
Report | Print
Jun 20, 2025 -

Serra Nissan responded

Thank you for a great review regarding your recent service visit! We greatly appreciate the opportunity to serve you, and we look forward to the next time we are able to help you with future vehicle needs!

June 19, 2025

Serra Nissan is easy to make an appointment for auto service and easy to change if necessary.. More

by douglowe257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Serra Nissan responded

Thank you for your great review, and for choosing our team at Serra Nissan for your vehicle's service! We are grateful for the opportunity to serve you, and we hope you will continue to choose us for any future vehicle needs.

June 18, 2025

The workers fixed our problem quickly & had reasonable price when they discovered a nail in tire-they patched it preventing me from having to buy a new tire More

by Roywillwrite
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Meeks
Report | Print
Jun 19, 2025 -

Serra Nissan responded

Thank you for a great review regarding your recent service visit! We are very glad to hear about your great experience, and we thank you for your trust in our team here at Serra Nissan. We hope that we can continue to serve you for any future vehicle needs as well!

June 12, 2025

Great service. Mr Curtis is a great manager and will do anything for his customers! Bryan in the used car department is also great! More

by Kayla Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dragon Zheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

Serra Nissan responded

Thank you for your 5-star review! We are grateful to have had the opportunity to serve you, and are glad to hear about your great experience with our service center. We hope to earn your time and business in the future as well!

June 08, 2025

Everything was done professionally and Ashley was very courteous and kind. Thank you Serra Nissan. More

by HAWKINSC16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Serra Nissan responded

Thank you for your great review highlighting one of our great service advisors! We are grateful to have served you and earned your time and business here at Serra Nissan! We hope that you will continue to choose our team for all your future service or sales needs.

1
2
...
170