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Serra Nissan of Birmingham

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,524 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,524 reviews

October 09, 2026

Great Service, friendly sales staff, very accommodating. They fought to find me the best deal available. I couldn’t recommend them more. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Nance
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 08, 2026

Almost perfect! !!!! It was the best experience I've had at any shop & I'll be coming back whenever I have too!!!!! More

by alexandernakia1975
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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Oct 10, 2026 -

Serra Nissan of Birmingham responded

Thank you for your fantastic review! We're thrilled to hear you had such a great experience with us. Your support means the world, and we can't wait to welcome you back soon. We're committed to making every visit just as special!

October 08, 2026

When approaching the service center the people were very nice and they approached me as soon as they saw me the waiting room was very comfortable and the wait time wasn’t long very good. Very good customer More

by dardeng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2026 -

Serra Nissan of Birmingham responded

Thank you for your wonderful feedback! We're thrilled to hear you had a positive experience with our team and enjoyed our comfortable waiting area. Your referrals mean the world to us, and we look forward to serving you and your friends in the future!

October 07, 2026

The staff was friendly and knowledgeable and I didn't have to wait over an hour for an oil change like I usually do. More

by Kimab80kimab80
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
October 07, 2026

Nice group of people and well at there Jobs would definitely use them again if needed More

by Ford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Muhihu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 06, 2026

The staff at Serra Nissan are always friendly and very Knowledgeable of the service you need. More

by angelagooden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dragon Zheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dre Sandlin
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Oct 07, 2026 -

Serra Nissan of Birmingham responded

Thank you for your kind words! We're thrilled to hear that our staff's friendliness and knowledge made your experience great. We strive to provide excellent service and appreciate your support. We look forward to serving you again soon!

October 06, 2026

Amanda and Maxine were great about addressing my concerns and ensuring my services on my vehicle were up to date. More

by Gigimccarty65
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
Oct 07, 2026 -

Serra Nissan of Birmingham responded

Thank you for your kind words! We're thrilled to hear that Amanda and Maxine were able to address your concerns and keep your vehicle services up to date. Your satisfaction is our priority, and we appreciate your support!

October 05, 2026

Supportive, listening to my concerns and attentive . ... and they fixed the coffee machine (yay) More

by 2dabble
Recommend Dealer
Yes
Employees Worked With
Mark Muhihu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Muhihu
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Oct 09, 2026 -

Serra Nissan of Birmingham responded

Thank you for your wonderful feedback! We're thrilled to hear that our team was supportive and attentive to your concerns. We're also glad we could fix the coffee machine for you. Your satisfaction is our priority, and we look forward to serving you again soon!

October 04, 2026

Whenever I need help I can call and get the assistance needed. I appreciate Serra Nissan. Thank you More

by Qntnbrown
Recommend Dealer
Yes
Employees Worked With
Mark Muhihu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Muhihu
Print
Oct 05, 2026 -

Serra Nissan of Birmingham responded

Thank you for your kind words! We're thrilled to hear that our team is always here to assist you. Your satisfaction is our top priority, and we appreciate your trust in Serra Nissan. We're here whenever you need us!

October 03, 2026

Horrible! They messed up my alignment, and have my car jerking all over the place. And instead of fixing it, they blame it on something else wrong with my car. More

by themightyoc19
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
Oct 07, 2026 -

Serra Nissan of Birmingham responded

Lets take a look... It seems that you continuously bring your car in for an alignment. We performed the alignment and recommend that you take care of the major damage on the front end of your vehicle. You have been told several times that you need tie rods replaced and that the car is not going to be aligned until this work is done. You have refused to have any further diagnostic done on the vehicle. Unfortunately this is neglegence on your part for not taking care of the damage on the vehicle so that the car will be aligned like you want it to be. If we are so "Horrible" why do you continue to bring it to us to align the car? Everyone has a bad day and its ok that you took it out on us on google. Have a great day

Oct 07, 2026 -

themightyoc19 responded

I've only been there for 3 alignments, one was when I got my control arms change in Spring 2025. This Summer June I didn't actually need that one, my steering wheel was just shaking badly. And it was my tires, and not an alignment. And the most recent one last month, my tires was making a whistle grinding noise. Whenever I turned a corner or turned into somewhere, it wasn't the tires ware either I checked. Ppl suggest you make need an alignment, if you got those tires just put on. So I came to Nissan, to do the alignment. I'm sure yall profession mechanics, would know if I needed one or not. But yall just care about getting money, so yall did it any way. And now got my car is jerking all over the place, instead of telling me I didn't need it. Also I was only told once, I needed my rod ends replaced. The last time I was there, which was 1600 before I left. But yall the ones who messed up my car, Nissan mechanics of all ppl a Nissan car. Why would I take it to somewhere else, its a Nissan car. Just for them to mess it up, and have to come to Nissan any way to fix it. Spending more money, but if yall messed up my alignment. I don't know who to trust now, also you said I didn't need the diagnosis anymore. Because yall wanted to just charge me 1600, for a replacement that may not even fix what yall messed up. The whole point is, my car wasn't jerking til yall did the alignment period with yall. If it was jerking before hand, this would be different. Rather my rod ends needed replaced or not, yall did this and I'm highly upset! Yea it was a bad day, after yall messed my car up. Now I'm driving around, jerking all over the place thanks Nissan in Centerpoint for nothing! I heard it was corrupted mechanics out there, that will fix one thing and mess up something else. To get the customers to spend more money, yea yall fixed the grinding whistle noise on my car. But now got me jerking all over the place, this is my only car and I'm driving dangerous now because of yall...the 1 is deserved... But outside of that though, I will say. When I came for my control arms and alignment last year Spring, it went smooth with that mechanic (does he still work there). When I came for an oil change early this year, it went smooth. When I came for my transmission flush this Spring, it went smooth. But alignments, I don't know what yall was doing. I wish the downtown Birmingham branch was still open, I would just go to that one instead of yall. But its crazy, I had zero issues with this local til the alignment yall messed up...

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