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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,141 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,141 reviews

December 13, 2024

The paint and body shop finished the work in a very reasonable amount of time. The work was professional. The service center at Nissan, however, drug their feet for a couple of months. A lack of commu More

by David L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Dec 13, 2024 -

Serra Nissan responded

David - we are sorry to hear that you had an unsatisfactory experience with our service center. We always strive to provide exceptional customer service and communication, so we appreciate your feedback. We do not have a Ryan working with us, but we would like to understand more about your experience and investigate how we can do better in the future. We encourage you to call us at 205-856-2544 and ask to speak with our service manager, Dylan, about your experience.

December 11, 2024

Lizbeth is AMAZING! ! She worked her magic honestly! I was able to leave the lot in my dream car AND dream payments!!! Not only that Tristan brought every single car that More

by brandyrayann02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lizbeth Gonzales & Tristan Alexander
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Dec 12, 2024 -

Serra Nissan responded

Thank you so much for your great review, Brandy! We are so glad you came to see us at Serra Nissan and we congratulate you on your new car! We greatly appreciate the time you spent with us, and we hope you will return for any of your future vehicle needs as well.

December 09, 2024

Great service, didn’t have an appointment but they was able to fit me inn. More

by johnson2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Serra Nissan responded

Thank you for your review! We are very glad you chose to come see us at Serra Nissan for your vehicle's service and were able to experience what makes Serra different. We greatly appreciate your time and your business spent with us, and hope you will return for any of your future car needs as well!

December 07, 2024

Was in town to visit family oil change reminder came on set appointment on line service went great !! More

by Bgwashing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 09, 2024 -

Serra Nissan responded

Thank you so much for this great review - we are so happy you had an awesome experience with our service department! We appreciate you stopping by while you were in town, and we value your time spent with us and your business. We hope you will return if you are in town or recommend us to your family!

December 07, 2024

The service at the dealership is amazing. Mr. Tom was very helpful with making sure that I drove off the lot with a brand new car and I am so thankful for that. More

by Makayla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Dec 09, 2024 -

Serra Nissan responded

Congratulations on your new car, Makayla! We deeply appreciate you choosing Serra Nissan to share your time and your business, and we are so glad to hear about your wonderful experience. We sincerely hope you will return for your vehicle's service and for any future vehicles as well!

December 05, 2024

I didn't have an appointment and it was no problem getting my oil changed. Kyng told me that it would be ok to get my car without the appointment. He was very polite and professional. Thank you so muc More

by kimyum42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Serra Nissan responded

We always love hearing about how our team members help to answer our customers' questions and provide them the best possible experience! Thank you for sharing your experience with us and for choosing Serra Nissan for your service needs! We hope you will continue to choose us for any future vehicle needs as well.

December 04, 2024

They are always acknowledging the customers and making sure they have everything they need. And always do everything they can to make sure the customer receives the best service. More

by Tayler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

Serra Nissan responded

Tayler- thank you so much for your review! We are so glad you got to experience the awesome customer service that we pride ourselves upon, and we deeply appreciate you choosing us for your service. We hope you will continue to choose Serra Nissan, and we look forward to serving you again!

December 03, 2024

Very nice and great customer service. Always so helpful fast and efficient would recommend to anyone More

by TIYANNAHENSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Serra Nissan responded

Thank you so much for your great review - we are so glad to hear about your positive experience with our service center! We greatly appreciate you choosing Serra Nissan for your service, and we hope we have the chance to serve you again for any of your future service or sales needs!

November 28, 2024

Fast, efficient. Courteous. Gives me peace of mind. Oil changes are too expensive. Charge less. More

by jeccasnanadnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2024 -

Serra Nissan responded

Thank you for your review - we are glad to hear that you are satisfied with our service team's workmanship and efficiency! When it comes to price, there are multiple factors that influence our service pricing including those that are out of our control, but we appreciate your feedback and will keep that in mind for future improvements. We hope you will return to see us in the future!

November 28, 2024

There was very little interacting between us but they were very prompt and very friendly More

by YDENISEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2024 -

Serra Nissan responded

Thank you for your review! We very much appreciate your time and business with us and are glad we were able to help you with your vehicle's service needs! We hope to earn your business again in the future for any sales or service needs as well.

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