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Serra Nissan of Birmingham

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,552 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,552 reviews

November 06, 2026

Amanda always makes our visit special. She is very professional and very friendly and helpful always. You are very blessed having her on your employ. More

by billatkinson1948
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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November 06, 2026

1st visit went well. 2nd visit they overfilled with oil. I returned a few weeks later (when I noticed the mistake) and requested they correct the mistake only to be accus More

by Jon
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
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Nov 06, 2026 -

Serra Nissan of Birmingham responded

You brought the vehicle back stating that it was overfilled with oil. Then you said that you added performance enhancing parts and removed a pint yourself. Even if the tech overfilled the oil—which is very rare but people make mistakes—why didn't you bring it in immediately for us to resolve the issue? When you brought it back, the oil level was normal but the tech did recognize modifications and had the service advisor explain about warranties.

Nov 06, 2026 -

Jon responded

I did drain some off, because it was extremely overfilled and was still over the fill mark when i brought it back and when i left from there the last time. IF your tech checked it, and still couldn't see that it wasn't right, then he's even more unqualified than I thought he was. As for the Nissan approved performance parts, they were purchased and installed by the manufacturer Z1 in Georgia. I did not see any reason to explain that since those parts had absolutely nothing to do with the issue at hand.

November 05, 2026

So far, so good. The first oil change resulted in a leak due to the drain plug not being tightened properly, but it was made right promptly. My wife took the truck th More

by dannyrickard4540
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
Nov 06, 2026 -

Serra Nissan of Birmingham responded

Thank you for your feedback! We're glad to hear that we addressed the issue promptly and that your wife had a positive experience. We appreciate your trust in us and look forward to providing you with excellent service in the future!

November 05, 2026

Courteous and respectful They are always pleasant, efficient and friendly. Service is fast and performed with a smile. More

by F1teb54
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
Nov 06, 2026 -

Serra Nissan of Birmingham responded

Thank you for your wonderful review! We're thrilled to hear that you experienced our courteous and efficient service. Our team takes pride in creating a friendly atmosphere, and your feedback motivates us to keep delivering the best. We look forward to serving you again soon!

November 05, 2026

They were pretty cool And the service was great And I'll be back to get my car serviced again More

by singj1990
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
Nov 06, 2026 -

Serra Nissan of Birmingham responded

Thank you for your kind words! We're thrilled to hear you enjoyed our service. We look forward to welcoming you back for your next car service. Your satisfaction is our top priority!

November 04, 2026

Just went in for an oil and filter change. Didn't need anything else done. More

by parkerjimmie1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 06, 2026 -

Serra Nissan of Birmingham responded

Thank you for your feedback! We're glad we could help with your oil and filter change. If you ever need anything else in the future, don't hesitate to reach out. We appreciate your business and look forward to seeing you again!

November 04, 2026

The service center worked quickly once I arrived. The service advisor was extremely helpful. I was given a heads up about the potential wait time of my service visit. They kept me aware the whole tim More

by bop3x
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
Nov 06, 2026 -

Serra Nissan of Birmingham responded

Thank you for your wonderful feedback! We're thrilled to hear that our team provided quick and helpful service while keeping you informed. Your satisfaction is our priority, and we look forward to serving you again soon!

November 03, 2026

I greatly appreciated them paying my trade off amount in full, working with me on the downpayment. Only thing 2 downsides are 1. I was only given 1 key after being promised 2 keys 2. The one key I was given More

by jayvenmj16
Recommend Dealer
Yes
Employees Worked With
Cody
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Nov 05, 2026 -

Serra Nissan of Birmingham responded

Thank you for your feedback! We're glad we could assist with your trade. We apologize for the key issues and appreciate you bringing this to our attention. We'll ensure you receive the second key and a properly cut one. Your satisfaction is important to us!

November 03, 2026

It was a very pleasant experience with excellent customer service. Thank you. It's always a pleasurable experience. More

by pactwilliams
Recommend Dealer
Yes
Employees Worked With
Amanda Badgwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
Nov 05, 2026 -

Serra Nissan of Birmingham responded

Thank you for your wonderful feedback! We're thrilled to hear you had a pleasant experience with our customer service. Your satisfaction is our top priority, and we look forward to serving you again soon!

November 03, 2026

Took too long. Not all necessary tools were readily available. Someone dinged my driver's side front door. Only a minor bump that will buff out, but not telling me More

by PKELLER907
Recommend Dealer
No
Employees Worked With
Amanda Badgwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Badgwell
Print
Nov 05, 2026 -

Serra Nissan of Birmingham responded

Thank you for your feedback. I apologize for the delays and any inconvenience caused. We strive for transparency and will address the communication issue regarding your vehicle. Your experience is important to us, and we will work to improve our service. Please reach out if you'd like to discuss further.

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