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Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,225 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
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1500 Center Point Pkwy

Birmingham, AL

35215

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Showing 2,225 reviews

July 10, 2025

Well since this is my third time receiving a message to leave a review I guess I will. I’ve been here several times with little to no help. My first time there the female service provider was very rude and More

by janayriles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Fuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Muhihu
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2025 -

Serra Nissan responded

Im very sorry to hear of your experience. As far as the vehicle, the Autocheck was given and reviewed before any paperwork was signed. We see that you came in for a service visit one time in June to have your rear defrost looked at. We could not duplicate the issue. I will definitely have a talk with the service advisor as that is not how we treat our customers.

Jul 10, 2025 -

janayriles responded

Actually, the auto check wasn’t given to me at purchasing. I only found out about the collision ten days after I got the car because I was emailed the car fax. Even when I went back I was given an apology as the sales representative told me he “didn’t see” it before selling me to car. It honestly doesn’t matter because I won’t be back but I’m gonna continue sharing my experience when asked.

July 07, 2025

Terrible,chest people,not honest-you have to check after completion of work. tech unreliable More

by virginiasthomas50
Workmanship
Recommend Dealer
No
Employees Worked With
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 02, 2025

Great customer service. Rick was the best salesman I could have asked for. Lindsay was great with helping me setup thr NissanConnect app on thr phone making sure the phone c More

by hbk1922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Henry
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Jul 02, 2025 -

Serra Nissan responded

Thank you for your great review, and congratulations on your new car! We appreciate you choosing our team here at Serra Nissan, and we are proud to have served you. We look forward to helping you for any future service or sales needs as well!

July 02, 2025

No words don't believe her she's I believe she was lying not truthful person More

by virginiasthomas50
Recommend Dealer
No
Employees Worked With
Ashley Meeks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2025 -

Serra Nissan responded

We are sorry to hear about your recent service visit with us. We would like to understand more about your experience and look into how we can correct this, and we encourage you to call us at 205-856-2544 and ask for Dylan so we may work towards a resolution.

July 01, 2025

Even though my car had a secondary warranty coverage the dealership honored tans was very efficient. More

by gmckinney1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Serra Nissan responded

Thank you for your 5-star review and for choosing our team here at Serra Nissan for your vehicle's service! We are glad to hear your had a great visit, and we sincerely thank you for your time and business. We hope we can serve you again in the future!

June 29, 2025

Friendly workers i was told exactly what I needed to do about my vehicle even if wasn't what I wanted to hear thanks for your service More

by arby2457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Serra Nissan responded

Thank you for your review and for trusting our team here at Serra Nissan with your vehicle's service. We are glad to hear that you received prompt, open communication from our service team and were able to address your vehicle needs. We hope that we can serve you again for future service or sales needs!

June 25, 2025

My experience was great. I came in looking for a preowned vehicle and left with a brand new 2025. More

by trinitadixon
Recommend Dealer
Yes
Employees Worked With
Rick Henry
Report | Print
Jun 26, 2025 -

Serra Nissan responded

Thank you for your great review, and congratulations on your new car! We are so glad that you chose our team at Serra Nissan, and we appreciate the honor of your time and business. We hope that we can continue to serve you for any future vehicle needs!

June 22, 2025

They made the buying process very smooth and easy will recommend them to anyone! Thanks again! More

by jameccia1006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dragon Zheng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deandre Sandlin
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Jun 23, 2025 -

Serra Nissan responded

Thank you so much for your stellar review, and congratulations on your new car! We appreciate you trusting our team with your new vehicle, and are glad to have been part of the process. We look forward to serving you in the future as well!

June 19, 2025

It was great and quick! Drew was great and efficient Great job I always have a great experience with Serra Nissan More

by bmax3923
Recommend Dealer
Yes
Employees Worked With
Drew
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Jun 20, 2025 -

Serra Nissan responded

Thank you for a great review regarding your recent service visit! We greatly appreciate the opportunity to serve you, and we look forward to the next time we are able to help you with future vehicle needs!

June 19, 2025

Serra Nissan is easy to make an appointment for auto service and easy to change if necessary.. More

by douglowe257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Serra Nissan responded

Thank you for your great review, and for choosing our team at Serra Nissan for your vehicle's service! We are grateful for the opportunity to serve you, and we hope you will continue to choose us for any future vehicle needs.

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