Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Serra Nissan

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.5
2,144 Reviews
Alabama drivers looking for a Nissan dealership they can trust should turn to Serra Nissan in Birmingham, AL. Our dealership is designed to provide you with an unrivaled Nissan sales, service and financing experience, and we work hard to foster and maintain long-lasting relationships with our customers. With our Low Price Protection and Love it or Leave It exchange policy, we place a premium on flexibility. And with a massive inventory of Nissan vehicles, we can cater to every Nissan driver's needs. Take the short, convenient drive to see what the "New" Serra Nissan is all about! "At Serra Nissan, We Say Yes!!"
Contact Dealership

1500 Center Point Pkwy

Birmingham, AL

35215

Directions

By Type

Showing 2,144 reviews

January 31, 2025

Great dealership salesman. Service department personnel is super as well......Serra Nissan is a great place to purchase a car More

by amccants41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Serra Nissan responded

Thank you so much for your awesome review! We greatly appreciate you choosing Serra Nissan and trusting us with your time and your vehicle's needs. We look forward to serving you again for any future vehicle needs and hope you will keep us in mind for any family or friends in search of their next great car, too!

January 26, 2025

They always seem to mark up the work order even though if you get a diagnostic from another shop they always seem to add something extra,and I still need to go back because my service engine light is back on More

by CFB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Meeks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Na
Report | Print
Jan 27, 2025 -

Serra Nissan responded

We are very sorry to hear that you were not satisfied with your recent service visit with us. We do everything we can to maintain customer communication and transparency throughout our process, and we would like to understand more about your visit in an effort to continually improve. If you are willing, we encourage you to call us at 205-856-2544 and ask for Dylan to discuss your recent experience.

January 22, 2025

Reception, Salesman, and Finance personnel was great and would not let me leave the dealership without driving off in an automobile. They explained my credit score and how they could help me. Thanks to y More

by dorislewis3112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Borja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Roe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Payden Sewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Serra Nissan responded

Thank you so much for this wonderful review! We are extremely grateful that you chose us at Serra Nissan for your new vehicle and trusted us with your time and business. We appreciate hearing about your great experience, and we hope to serve you again for any future services or vehicle purchases!

January 17, 2025

Excellent communication , very understanding , very thoughtful , Very helpful , Overall their customer service is outstanding.Really great company More

by andersonj053005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyng Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Serra Nissan responded

Thank you so much for your outstanding review - it is greatly appreciated! We want to thank you for choosing Serra Nissan for your car's service and for trusting us with your time and business. We are grateful that you're part of the Serra family, and we look forward to serving you again in the future!

January 12, 2025

It is a customer service oriented environment, where you find that most of the people are friendly! More

by appjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Serra Nissan responded

Thank you for your feedback! We greatly appreciate you choosing Serra Nissan for your vehicle's service and for spending your time and your business with us! We are always looking for ways to improve, so we would love to know how we can get even better and be sure to deliver a truly 5-star experience next time!

January 11, 2025

To be honest after jumping through hoops and being talked to in a very inappropriate way. I’m not getting done what needs to be done. What should’ve been done when I bought the car to begin with and I’ve had More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
King
Report | Print
Jan 14, 2025 -

Serra Nissan responded

Tiffany, we are very sorry to hear about your experience with our service center. Please know that we have investigated this situation regarding unprofessional communication, and disciplinary action has been taken. It is our understanding that the technical service performed was within our operating parameters, and we look forward to serving you at your next appointment to resolve any concerns and deliver a professional, 5-star experience.

January 10, 2025

Great customer service. Communicated very well and about the issues with the vehicle and the cost associated. More

by Trevor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Serra Nissan responded

Thank you for this stellar review, Trevor! We're very glad you chose us at Serra Nissan and for trusting us with your car's care. We appreciate your time spent with us and hope we can serve you again!

January 07, 2025

They performed a work without my permission after telling me they would inform me before any work was done. They “replaced” parts on my car that were only a week old because they were not “Nissan” parts. Had More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
Jan 08, 2025 -

Serra Nissan responded

We are very sorry to hear that your experience with our service center was not up to our standards of customer service and communication. We try our hardest to prioritize these aspects, and would be willing to look further into your experience so we can do our best to resolve this and be better moving forward. If you are open to it, we encourage you to call us at 205-856-2544 and ask for Dylan.

January 07, 2025

I researched the vehicle that I wanted before I visited the dealer. I selected Serra because they had the best selections. I would have liked to have gotten a better finance rate but the estimated monthly More

by csirick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2025 -

Serra Nissan responded

Thank you for your feedback, we greatly appreciate hearing from you about how we can improve our customer's experiences here at Serra Nissan! We always do everything we can to find the best deal for our customers, but some factors, such as rates and preset finance charges, are not always up to us to decide. We appreciate you choosing us for your vehicle purchase and working with us, and we hope you will keep us in mind for future service or sales needs so we can do everything in our power to provide a 5-star experience.

January 04, 2025

Ashley was very kind and sweet to me and I loved how fast the team got my car repaired. More

by LTEARESAdnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2025 -

Serra Nissan responded

Thank you so much for this great review - we really appreciate it! We're so glad you chose us here at Serra Nissan for your vehicle's service and trusted us with your time and business. We hope to be able to serve you again in the future as well!

1
2
...
215