Serra Chevrolet of Southfield

Dominic IS THE BEST SALES PERSON I EVER MET ! He is so understanding helpful patient and pleasant! I recommend every soul to go to him when they need a car He is so understanding helpful patient and pleasant! I recommend every soul to go to him when they need a car More

I returned the 6th car I had leased through this dealership on 2/28/22. I was "greeted" by Mr. Lee who informed me that GMF was looking for the car and there were all kinds of "red flags" on my acc dealership on 2/28/22. I was "greeted" by Mr. Lee who informed me that GMF was looking for the car and there were all kinds of "red flags" on my account loudly in the showroom. This was not true verified through GMF immediately after dropping the car off. They informed me that I had met the terms of the lease agreement. Mr. Lee did not complete any end of lease paperwork although I requested it. He gave me two forms to sign. They were not filled in. I felt I was "pushed" out of the door because I wasn't getting another car. The lease I returned was a 2019 Trax with around 12,000 miles and like brand new. I was ill at this visit and did not feel like debating with Mr. Lee about how he was handling this transaction. I just wanted to complete the terms of the lease as a long time good customer. I felt embarrassed and totally disrespected because other customers were able to hear what was going on. More

I've had my SUV serviced here for years. Every time Robert McClain helps me I get excellent service. Every time Robert McClain helps me I get excellent service. More

Dominic Ciacelli treated us like a salesman should, he treated us really nice and was very helpful! We knew something was wrong with the bottom price and he took the time to figure it out and fixed the pr treated us really nice and was very helpful! We knew something was wrong with the bottom price and he took the time to figure it out and fixed the problem! We really appreciate Dominic taking the time to help us out!! More

Horrible, aggressive and left scared. Had break work done and they squeaked when I picked it up. Took it back a month later and they couldn’t hear it. Took it back a second time months l Had break work done and they squeaked when I picked it up. Took it back a month later and they couldn’t hear it. Took it back a second time months later. In a test drive with the mechanic he yelled at me, slammed on the breaks, blamed me when they finally started to squeak because they needed to warm up, kept saying “We’re done here…”. He drove the vehicle so fast back into the lot I was scared. Never again will I have anything done there. No customer should feel threatened or scared to get work done that should have been correctly to start. Awful experience from start to finish. More

It was my first time buying a car and Dominic went above and beyond! He made the process very easy and stress free. Upon looking at the car I wanted, we noticed a scratch on the front which wasn’t a big dea and beyond! He made the process very easy and stress free. Upon looking at the car I wanted, we noticed a scratch on the front which wasn’t a big deal. When I came back to purchase the car, the scratch mark was gone! Good as new! I would highly recommend Dominic as well as Serra to any and everyone. More

Dominic was an fantastic help ge made this experience very easy and quick loved it very easy and quick loved it More

The dealership is a great place to purchase a car. The staff is professional. The dealership is very clean and organized. The staff is professional. The dealership is very clean and organized. More

Mike Foster was great. Never have had a better buying experience! Dealership is very friendly as well.I will refer Mike Foster to everyone Thank you Never have had a better buying experience! Dealership is very friendly as well.I will refer Mike Foster to everyone Thank you More

Was great in finding me car that meets my needs and payment terms. Also showed me how everything works. payment terms. Also showed me how everything works. More