Serra Chevrolet of Southfield

They called me a liar and treated like an idiot. I wish I could live negative review! I brought nice black corvette and asked them to change a head unit, change oil. The job was done fine e I wish I could live negative review! I brought nice black corvette and asked them to change a head unit, change oil. The job was done fine except one thing: they left several scratches on dashboard and front left side of the car !!! I asked them if there was any resolution of the damage they made. They !SOLD! me their detailing service for another $80 stating that everything would go away. And yes, partially it did, but their scratches ARE there!!! So, they claimed they didn't check the status initially, maybe I did all the damage and trying to blame them. In addition, they suggested going to some body shop. So, the bottom line is they called me a liar and treated like an idiot. Is this a joke??? Is there any place I can file a complaint? More

After purchasing a $27,000 Tahoe I called to state that I noticed that the rear passenger door lock was sticky & that the dashboard had a crack. Both had gone unnoticed during the purchasing process. The sa noticed that the rear passenger door lock was sticky & that the dashboard had a crack. Both had gone unnoticed during the purchasing process. The sales mngr Ed's solution was without any regard or emphathy for Serra's customer. His reply was that he would make me deal to fix both, parts & labor would total approx $850. Are you serious! For $27,000 i would have offered to pick the vehicle up and drop me a loaner. This in my business is an opportunity to create a life time customer. Thats long term thinking, Not Ed the sales mngr at Serra. Maybe his business is so good that they can get away with this? Very short term thinking and I know that the SERRA auto group did not build their brand like on this model. I even responded on their fb page telling my issue 3x thinking mab the general mngr or anyone may want to follow up or? I never received a reply of any kind, only someone deleting it. Al V. More

53/8/13 - Car is running fine and problem resolved after second trip. Staff is very nice, only reason I gave it a "good" rating for overall experience is because I had to go back a second time. I woul second trip. Staff is very nice, only reason I gave it a "good" rating for overall experience is because I had to go back a second time. I would recommend this dealership. Dropped my car off on 2/25/13; car was acting sluggish,lack of acceleration below 30mph. I didn't have an appointment because the problem occurred on my way home from work. Randy told me to bring it in, set me up with a rental because he diagnosed it as a warrantied power train problem. Called me on 2/27/13 advising that it was a transmission component that's covered under warranty but also recommended replacing cooling hose at @$250 so I agreed. Called me today, 2/28/13 to let me know it was done so I went there after work, dropped off rental car and picked up my car. Drove less than 1/4 mile and realized that car was still sluggish, no acceleration and now my engine light was on. Called Randy and was told to bring it back in so they can take a look; as of now, they have the car again, I have the rental still and still don't know what the problem is other than possible debris in the "TCM". People there are very friendly, accommodating but my issue is that I drove it 1/4 mile and it was evident that was not resolved and now I have the added concern that the engine light is on as well. I would recommend based on the customer service but I would not based on experience of having my car back less than 15mins and not only was car not fixed but I have the added issue of the check engine light. Told Randy that before they call me to pick it up, I don't care if they drive it to downtown Detroit, just make sure it's fixed. Stay tuned for update. More

I have had service done on 2 of my vehicles including brakes and belts replaced. I received an estimated cost and work was done when promised. Everyone was professional, I would recommend this dealershi brakes and belts replaced. I received an estimated cost and work was done when promised. Everyone was professional, I would recommend this dealership and will return myself. More

Don is so great. Everytime I need something he always goes above and beyond to accomidate my needs. I had a flat tire and called Don, he sent a wrecker to help me out. Unfortunately I have a foriegn ca goes above and beyond to accomidate my needs. I had a flat tire and called Don, he sent a wrecker to help me out. Unfortunately I have a foriegn car and the wrecker service didn't have to lock to remove the tire. I have also had my timing belt repaired at this dealership. When I had to have the repairs done I was worried about cost, but Don kept me informed about the costs. More

EVERY individual I dealt with, from sales to service was TOP NOTCH in customer service. I belive that customer service is lacking in todays world but not at Serra. I would HIGHLY reccomend to any car owner TOP NOTCH in customer service. I belive that customer service is lacking in todays world but not at Serra. I would HIGHLY reccomend to any car owner to come it to the dealership. I just today (I am sitting in the waiting room) had a service light come on. I called the service dept and they got me right in to look at my car. Don remembered me from when I bought the Sonic and asked for me to personally ask for him so he could personally insure that my car was taken care of. Turns out the code was just for oil change. To anyone reading this... please take my word that anything else other then great feedback about Serra is completely false! I will never go elsewhere for any of my car needs. More

I was late for my appointment, but the staff welcomed me in right away,completed the work,made adjustments for additional corrective maintenance that I hadn't noticed, and even stayed late to make sure I wa in right away,completed the work,made adjustments for additional corrective maintenance that I hadn't noticed, and even stayed late to make sure I was satisfied. All with a smile and great, prompt attention to detail. With the additional corrective maintenance, I prepared myself for sticker shock, BUT the price came in below the original quote! The new facility is spacious, beautiful, environmentally friendly, and even more customer friendly. My husband sends me here for ALL of our automotive needs. Thanks Serra Chevrolet! More

Don Tailor provided excellent customer service and recommendations reagarding the work done on our Pontiac Grand Prix. Don is very knowledgeable and helpful. Don also made scheduling an appointment v recommendations reagarding the work done on our Pontiac Grand Prix. Don is very knowledgeable and helpful. Don also made scheduling an appointment very easy for my busy work schedule. The overall customer service experience was "great". More

Update 4/13/12 - As of today my car is still not repaired. BUT the good news is that Greg Brown the General Manager/Dealer Operator of Serra Chevrolet has given me a loaner until my car is repaired repaired. BUT the good news is that Greg Brown the General Manager/Dealer Operator of Serra Chevrolet has given me a loaner until my car is repaired and will work with me once the warranty company decides what they will or will not cover. This is what I'm talking about! This is customer service! My ordeal is not over, but at least it's going in the right direction, so I've updated the customer service rating from a 1 to a 3. I'll update the again when this over. 4/9/12 - Don't purchase a used car from this dealership...they do not stand behind the cars they are selling. I puchased a 2009 used vehicle as well as an after market warranty from them. Less than 3 days after the purchase the check engine light came on, took it to them and they said their was nothing they could do....really I just spend $13,000 and there's nothing they can do...unbelieveable. My car has been in the one shop or another for the past month...and guess what their wonderful warranty that they sold me most likely won't cover the repair. The sales manager cannot get me a loaner, because it's out of his hands. Well, it's not out of my hands buddy, I'm gonna spread the word, I will never recommend, nor will I ever purchase another vehicle from Serra Chevrolet in Southfield. More