Serra Chevrolet of Southfield

Confusing I visited Serra Chevrolet September 16 , 2016 with 11am appt. Setup by Katie with Bob Bence salesperson we talked my interest was a midsize suv Trax I I visited Serra Chevrolet September 16 , 2016 with 11am appt. Setup by Katie with Bob Bence salesperson we talked my interest was a midsize suv Trax I was laying out the ground work before bringing my dad in to co sign for me his daughter. So I test drive the car drove to his home in Detroit he approved of the Trax agreed to come in to simply go through financing. We got false info of my income Bob says my dad's income ok that's why he's cosigner his credit / income overrides mine. Bob then comes with I'll need your dad's proof of dad's income go to Chase bank. Then says I have 18,000 a year income not true I gave hime social sercurity proof of my income he doesn't reveal to me or my dad the source only that it came up in the financing dept. What it boils down to Bob wanted 3 ,000 down payment.The point of all this wasted time is that I originally spoke with salesman Kevin from al Serra Chevrolet whom did an appraisal on 2015 Malibu revealing I'm paying to much for my Malibu. I owe more than it's worth . Katie supposedly was to tell Bob exactly that. Katie pulled up the same info al Serra salesman did. Katie still says come on in I agreed to see what my options were.Before bringing my elderly father to Serra Chevrolet only to be told what we already new. Bob still trying to make that sale with equity there not a lot of rebates come back in a year etc. And Katie shouldn't promise what she can't deliver. Were disappointed with the fiasco that was unconscionable. Shame on them when you knew the situation of equity appraisal Malibu 2015 worth 13500. My DAD is GM retired journeyman 35 years and honerable man with pride and to be treated with respect looks are deceiving. Don't judge a book by it's cover I say to Bob Bence and anyone taking advantage knowingly or not stick with the true facts ! Don't ever give false hope to any customers. My DAD cosigner purchased the Malibu from Serra Chevrolet were customers whom returned ! Richard Pounds. Sandra Pounds More

Great experience David Samuels is an outstanding salesman. My experience at Serra Chevorlet was great! The staff is very friendly. I highly reccommend this place! -Jen David Samuels is an outstanding salesman. My experience at Serra Chevorlet was great! The staff is very friendly. I highly reccommend this place! -Jenna S More

Amazing saleswoman , who deserves a gold star My husband & I have been leasing cars from your dealership for over 15 yrs. BUT, the last 6+ Yrs we will only work with an amazing person, Brittany D My husband & I have been leasing cars from your dealership for over 15 yrs. BUT, the last 6+ Yrs we will only work with an amazing person, Brittany Dana. We have been so blessed to work w/ not only an amazing, compassionate, woman but Brittany has a unique gift of always being available, accountable, intelligent , & trustworthy. Thank you Brittany.. We love our 2 new: 2016 TRAX-AWD & our new 2016 Equinox . You Go Girl👍🤗 More

Had 830 am appointment for 30 min service left at 1030 am Had a appointment scheduled for.830 am supposed to be out by 9 arrived at 815 they did not start working on my car until about 945 left dealer at 1030 Had a appointment scheduled for.830 am supposed to be out by 9 arrived at 815 they did not start working on my car until about 945 left dealer at 1030. I was initially quoted $50 for labor by end they upped the price to $70 saying normally its $100. More

So glad we met "Kellie" @ Serra Chevrolet We have leased three cars over the past two years and Kellie made our experience at Serra awesome!! She has a great personality, answers all your ques We have leased three cars over the past two years and Kellie made our experience at Serra awesome!! She has a great personality, answers all your questions honestly, and listens to your needs. We continue to share with family and friends our great experiences. You're the best, Kellie!!! More

Serra Chevrolet Review I leased to 2 cars this year from Serra and Kellie. When it was time for my mom to get a new lease, there was only place to go and one person to see. I leased to 2 cars this year from Serra and Kellie. When it was time for my mom to get a new lease, there was only place to go and one person to see. Kellie took great care of everything and got my mom a great deal. I have to pass a dozen Chevy dealers to get to Serra, but as long as Kellie is working there, I will gladly do it. See you in 2 years More

Great Experience Kellie T. worked with me electronically and made the experience so easy and fast. Got the price I wanted too! From beginning to end, Kellie went abov Kellie T. worked with me electronically and made the experience so easy and fast. Got the price I wanted too! From beginning to end, Kellie went above and beyond.. Thank you, Kellie! More

Great dealership and sales associate Kellie was so nice and personable and found me exactly what I was looking for. She continues to follow up with me and my car to make sure I'm still sa Kellie was so nice and personable and found me exactly what I was looking for. She continues to follow up with me and my car to make sure I'm still satisfied. I highly recommend Serra Chevrolet and Kellie both! More

Great Sales Consultant My experience working with Brittany Danna was awesome. She is not only professional she is very friendly and I was impressed how effiecient she was i My experience working with Brittany Danna was awesome. She is not only professional she is very friendly and I was impressed how effiecient she was in getting the sale done promptly. More

Serra Chevrolet and our favorite sales rep Kellie Tomlinson Hello! My husband and I recently went back to Serra Chevrolet particularly to see Kellie Tomlinson about a new lease. This was the fourth time that Hello! My husband and I recently went back to Serra Chevrolet particularly to see Kellie Tomlinson about a new lease. This was the fourth time that Kellie has helped us and we wouldn't even consider going elsewhere or seeing another sales person. Dealing with Kellie is like having a family member in the business. She really cares and has gone above and beyond to make sure our automobile purchases were the perfect fit for us. She knows her business and she demonstrates professionalism to the max. We will return when we need a new/used auto :) More