Serra Chevrolet of Southfield

Great experience! After buying a used vehicle and putting over $60/month in gas in it, we decided to see if there were any good deals on a more practical vehicle. Jeff After buying a used vehicle and putting over $60/month in gas in it, we decided to see if there were any good deals on a more practical vehicle. Jeff was great to work with. He was able to put us in a new Chevy Volt and was able to keep our monthly payment the same. We are extremely happy with both the service we got from Jeff and also with the new Volt! Thanks Serra Chevrolet and Jeff! More

Happy with our Cruze lease My wife and I walked into Serra Chevrolet on New Years Eve morning and were immediately greeted by Jeff. We told him we did not have to turn our lease My wife and I walked into Serra Chevrolet on New Years Eve morning and were immediately greeted by Jeff. We told him we did not have to turn our lease in, until April and would only take a vehicle if the numbers were in our favor. We had time and did not have top jump at any deal. Well, needless to say, we left the dealership a couple hours later with a lease on a 2017 Chevrolet Cruze. Jeff worked with his sales manager to get us the car with the lease price we told him we'd like. Transaction was fast and friendly. I will go back when our lease is up. More

Backed out of deal Got a written email quote from Brittany for an Equinox. Vehicle was in transit. Also was written email quoted that she will write me a check for remai Got a written email quote from Brittany for an Equinox. Vehicle was in transit. Also was written email quoted that she will write me a check for remaining payments on my Patriot including the disposition fee. Great. All set. Just waiting for vehicle to get delivered. Vehicle comes in and MAGICALLY the NEW lease price has changed to be over $50 more per month with no amount for my lease turn in. Totally backed out of deal and would not commit. The owner nor sales manager answered my email about how their sales person can quote a vehicle but change their mind like it was no big deal. Go to Feldman. You will be much happier. What a waste of time. Horrible experience. More

Brittany Danna ...salesperson I just purchased (leased) my second Chevrolet Malibu from Brittany Danna.. She is very professional, kind, caring and very knowledgeable besides taki I just purchased (leased) my second Chevrolet Malibu from Brittany Danna.. She is very professional, kind, caring and very knowledgeable besides taking into consideration my needs and requirements.... I feel that Brittany gave me the best deal that she possibly could and I would recommend her as a salesperson....we had some special needs for my automobile from the parts and service departments and Brittany addressed those for me too !!! Thank you, thank you, thank you....I will be back when this lease expires. More

Very helpful staff this was my first time leasing a car. I was helped by Brittany Danna , who was very thourogh , helpful, knowledgeable, and had a wonderful disposition this was my first time leasing a car. I was helped by Brittany Danna , who was very thourogh , helpful, knowledgeable, and had a wonderful disposition. I was very happy with this dealership and the staff ! I will be coming back and also referring my family and friends ! More

sales rep I bought a car and so happy I went to this dealership I got a good deal and when I picked my car up they help me set up my on star they cleaned it ver I bought a car and so happy I went to this dealership I got a good deal and when I picked my car up they help me set up my on star they cleaned it very well, I'll recommend this dealership. More

Confusing I visited Serra Chevrolet September 16 , 2016 with 11am appt. Setup by Katie with Bob Bence salesperson we talked my interest was a midsize suv Trax I I visited Serra Chevrolet September 16 , 2016 with 11am appt. Setup by Katie with Bob Bence salesperson we talked my interest was a midsize suv Trax I was laying out the ground work before bringing my dad in to co sign for me his daughter. So I test drive the car drove to his home in Detroit he approved of the Trax agreed to come in to simply go through financing. We got false info of my income Bob says my dad's income ok that's why he's cosigner his credit / income overrides mine. Bob then comes with I'll need your dad's proof of dad's income go to Chase bank. Then says I have 18,000 a year income not true I gave hime social sercurity proof of my income he doesn't reveal to me or my dad the source only that it came up in the financing dept. What it boils down to Bob wanted 3 ,000 down payment.The point of all this wasted time is that I originally spoke with salesman Kevin from al Serra Chevrolet whom did an appraisal on 2015 Malibu revealing I'm paying to much for my Malibu. I owe more than it's worth . Katie supposedly was to tell Bob exactly that. Katie pulled up the same info al Serra salesman did. Katie still says come on in I agreed to see what my options were.Before bringing my elderly father to Serra Chevrolet only to be told what we already new. Bob still trying to make that sale with equity there not a lot of rebates come back in a year etc. And Katie shouldn't promise what she can't deliver. Were disappointed with the fiasco that was unconscionable. Shame on them when you knew the situation of equity appraisal Malibu 2015 worth 13500. My DAD is GM retired journeyman 35 years and honerable man with pride and to be treated with respect looks are deceiving. Don't judge a book by it's cover I say to Bob Bence and anyone taking advantage knowingly or not stick with the true facts ! Don't ever give false hope to any customers. My DAD cosigner purchased the Malibu from Serra Chevrolet were customers whom returned ! Richard Pounds. Sandra Pounds More

Great experience David Samuels is an outstanding salesman. My experience at Serra Chevorlet was great! The staff is very friendly. I highly reccommend this place! -Jen David Samuels is an outstanding salesman. My experience at Serra Chevorlet was great! The staff is very friendly. I highly reccommend this place! -Jenna S More

Amazing saleswoman , who deserves a gold star My husband & I have been leasing cars from your dealership for over 15 yrs. BUT, the last 6+ Yrs we will only work with an amazing person, Brittany D My husband & I have been leasing cars from your dealership for over 15 yrs. BUT, the last 6+ Yrs we will only work with an amazing person, Brittany Dana. We have been so blessed to work w/ not only an amazing, compassionate, woman but Brittany has a unique gift of always being available, accountable, intelligent , & trustworthy. Thank you Brittany.. We love our 2 new: 2016 TRAX-AWD & our new 2016 Equinox . You Go Girl👍🤗 More

Had 830 am appointment for 30 min service left at 1030 am Had a appointment scheduled for.830 am supposed to be out by 9 arrived at 815 they did not start working on my car until about 945 left dealer at 1030 Had a appointment scheduled for.830 am supposed to be out by 9 arrived at 815 they did not start working on my car until about 945 left dealer at 1030. I was initially quoted $50 for labor by end they upped the price to $70 saying normally its $100. More