Serra Chevrolet of Southfield

Easy and stress-free!!! Happy! Found car online and Jaclyn Siwicki made my buying experience easy. She went out of her way to accommodate me. She is very professional and an asset Found car online and Jaclyn Siwicki made my buying experience easy. She went out of her way to accommodate me. She is very professional and an asset to Serra. More

Rude arrogant sales, worst customer service I was here to lease or buy a Chevrolet vehicle. I met with the sales person and we sat down to talk about their vehicles. He was so rude and pushy tha I was here to lease or buy a Chevrolet vehicle. I met with the sales person and we sat down to talk about their vehicles. He was so rude and pushy that he forced me to get quote for a 2017 Malibu, which I wasn't there for. He wouldn't budge to give a quote for another vehicle like the Cruze or the Silverado. The vehicle I was there for was an Impala, he wouldn't let me take it for a test drive wouldn't get me a quote. It was hard to deal with someone so rude and such a stubborn attitude. Eventually he quoted $438/month for a Malibu and he says he's included all the rebates and GMS discount and surprisingly it was about the same as leasing a Cadillac ATS from another Serra (Serra Buick GMC Cadillac) Very unsatisfied with this dealership. This shouldn't be a face for the iconic American auto manufacturer. More

BIG DEALERSHIP, BIG FAILURE, LITTLE RESPECT AND DECENCY! Very unimpressed with this dealership, we just spent the last 24 hours talking with DOMINIC CIACELLI & katie (she reassured us as well that she didn't Very unimpressed with this dealership, we just spent the last 24 hours talking with DOMINIC CIACELLI & katie (she reassured us as well that she didn't think this vehicle would even sell in the next couple days, documented conversations, ALL OF THEM IN EMAIL AND PHONE!) about purchasing a vehicle, agreed on buying for FULL ask late afternoon, it was made very clear we could not get over there until the next afternoon, we were never told they wouldn't hold the vehicle, we were getting money in order and all was good to go (which they knew) (holiday wknd so we were pulling some strings to move things asap as banks were closed soon) fixing to leave to head there right now and come to find out they sold the vehicle. Now they're going back and forth on which salesperson sold the vehicle and whether it was last night or this morning, sounds like bad communication & lack of integrity/common decency. We understand vehicles are meant to be sold- but the problem here is the way we were completely LED ON and mislead about their policies. They don't care that we just busted our butts to expedite some of our hard earned money moved to different accounts, running around town to 2 different banks, taking off of work, making arrangements for our family & simply getting our hopes up about our dream vehicle all because they led us to believe that full ask was agreed upon & the vehicle would be there for us 18 hours later when we arrived. Have some respect & be honest, say no we aren't holding and it could sell- heck let us know someone came in and was looking at the vehicle LAST NIGHT AFTER OUR CONVERSATION, we could have busted our butts even more to try and make it down by 8am. Big dealership, big excuses & big failure in treatment of potential buyers. Kellie Tomlinson the sales manager was notified but too busy to give us a call when we expressed our dissatisfaction. THIS WAS SO WRONG TO DO TO FOLKS, SIMPLY WRONG! NO INTEGRITY AND RESPECT! The paper and audio trail to prove it too, slimy choices folks!! More

Disgraceful to Chevrolet I had an issue with the car I leased after 1 day of usage. I reached out to the dealership to find out a possible solution. They were not willing to w I had an issue with the car I leased after 1 day of usage. I reached out to the dealership to find out a possible solution. They were not willing to work on the phone and unhelpful. After a very disturbing conversation, I came into the dealership to speak with the management and they treated me terribly. They told me as the customer that I was wrong, that they were going to tow my car if I left it to them, and charging me for an old car I had gave in as a trade in- by cancelling the lease payments they had covered, which they purchased and apparently sold. The disrespect and insulting behavior I received was shocking. They refuse to own up on their error by placing blame on me as customer without any possible solutions. The only 'solution' they came up with was for me to lay out large sums of money to rectify THEIR sales error. They made it very clear that they did not want to work with me or be helpful in any way. I am shocked and will make sure none of the people I care about will go to them for a new car. This dealership gives a bad name to all Chevrolet dealerships out there. More

Very happy with my experience brittany danna knew I was interested in a pull ahead and found the perfect offer for me. She found a new 2017 Chevy Cruze wiith more bells and whistle brittany danna knew I was interested in a pull ahead and found the perfect offer for me. She found a new 2017 Chevy Cruze wiith more bells and whistles than my last Cruze for a monthly payment that fit my budget. She contacted me on a Thursday and I was in my new car Friday. She answered all my questions, paired my phone, and helped me with all the new technology. I feel like I received the best deal on a great car and I look forward to working with Brittany on my next lease. More

Happy With Both Sales and Service I have been going to Serra Chevrolet for service on my car for about 8 years now, and I am satisfied with the quality of their work. They fixed my car I have been going to Serra Chevrolet for service on my car for about 8 years now, and I am satisfied with the quality of their work. They fixed my car each time with no glitches. I also bring the car there for regular oil changes, because I can't find another place that does it for cheaper (or even close to their price). They do get more business, though, by cars returning for recommended repairs or maintenance, so this must be how they make up for the cheap oil change. I also bought 2 cars from Serra in the last 3 years. Dan Schulte is the guy to see if you need a car. He is the most patient man, and what a friendly guy. He listened to us to find out exactly what we wanted and came through. We wish we could buy all of our cars from Dan. He is one of those guys you feel you can trust, and we plan on using only him whenever we buy a Chevrolet. More

Excellent sales experience. Answered all of my questions! David is a SUPERIOR Salesman that comes thru with everything he says. HE is a man of his word and doesn't let anything slip thru the cracks. Thank you David is a SUPERIOR Salesman that comes thru with everything he says. HE is a man of his word and doesn't let anything slip thru the cracks. Thank you David Samuels!!!! Also the Finance Department consisting of Vince, Rich and Chaz do a GREAT job with part of the sale.Also thank you to Jeremy, Kellie, CJ and Greg for providing a great environment to purchase/lease a new vehicle. More

Terrible service If I could leave negative stars, I would. I went in two days ago to lease a Chevy Cruze. Jeff was our salesman. We went to him because my uncle had le If I could leave negative stars, I would. I went in two days ago to lease a Chevy Cruze. Jeff was our salesman. We went to him because my uncle had leased a vehicle from him a few months prior. We negotiated for a bit and realized that there wasn't going to be a deal so we mutually agreed that no deal would be made and left. About 15 minutes after we left, Jeff called me back telling me about the deal. My needs were for 12k miles/year, a 24 month lease, and zero down, which we had stated in the prior visit and Jeff knew about. On the phone he stated just that, so I told him to have the car ready as we were heading back over there. After driving the Cruze and looking at the features, we went inside to discuss numbers. I asked Jeff to print me out everything so that I could have it in writing, which he did. As I began looking at the paper, it showed that the lease was for 36 months, 10k miles, and $570 or so was due at signing. So I began to question Jeff about that, knowing that 10k miles wouldn't be enough for me. He upped the mileage to 12k for an additional $9, which I was fine with. When I asked him about the 36 months, he replied with frustration "no negotiation". I stated that I wanted 24 months, not 36, again his response with more anger was "no negotiation". I kept my cool, even though I wasn't happy about this but figured I would tackle the down payment and then return to the length of the lease. When we questioned the $570, he got visible angry and began to get loud. He stated those were fees that had to be charged--again, not a problem if he would sit and explain that to me in a civil way. I asked him where the numbers were coming from and he swiped the paper from in front of me, pushed back his chair and got up, pointed to the door and yelled "Get out!" Confused as to what was happening, I said "what?" and he said "You're crazy for letting this deal slip, GET OUT!" With that, I proceeded to gather my things and left. Now I have purchased many vehicles from many different dealerships. In fact, I had driven 60 miles from Toledo to visit this dealership. With that, I have never been more disrespected or offended with my time at a dealership. When I got back to Toledo, I called and spoke to the manager, CJ, who told me that if I came back, he would make it worth my while. Not wanting to go back and get disrespected in front of other potential customers again, I called him back the following day and left him a message asking him to call me back. Two days later, no return call, even though I know he is in working. I have been a loyal GM customer for 28 years. That changed after this experience. Today I leased a 2017 Nissan. The service was night and day from the service that I received at Serra. There is a reason that GM is currently idling its plants because they have over 900,000 unsold vehicles on lots across the country. That reason is their poor service and their terrible sales representatives. I have filed a formal complaint with GM and look forward to hearing from them. As a consumer, no one deserves to be spoken with or disrespected the way I was, especially since we were so close to a deal. If you want to be disrespected, I would recommend Serra. If not, there are many other Chevy dealerships that will accept your business. More

Best experience EVER! Brittany Danna is the best saleswoman there is- she takes care of her customers in the best way. Not only is she hot as xxxx but she really goes the e Brittany Danna is the best saleswoman there is- she takes care of her customers in the best way. Not only is she hot as xxxx but she really goes the extra mile. We will be back!! More

Thanks for the help! Had a car crisis and had to act fast. Staff was very helpful and ended up with me getting a great car that fit my price range. Jeff worked hard to mak Had a car crisis and had to act fast. Staff was very helpful and ended up with me getting a great car that fit my price range. Jeff worked hard to make sure that I got what was needed. Thanks!! More