Serra Chevrolet of Southfield

Quite possibly the worst dealer experience I have ever had. Drove over an hour to get there, no biggie., Loved the vehicle, sit down wasn't even going to negotiate. I was preapproved and handed over the f had. Drove over an hour to get there, no biggie., Loved the vehicle, sit down wasn't even going to negotiate. I was preapproved and handed over the financial info and my salesman says "we don't do that". I ask "Don't do what, take preapprovals?" This was an actual GM dealership BTW. He says "Oh we only like to sell through our financing." i.e. they get kickbacks. I am preapproved through my local CU and he tells me they like to finance thru their local CUs and that he "can even get me into the school one", whoopie. Why when I am approved thru my CU would I go thru the process all over to go thru one there? I walked and put in complaints with GM and local state agencies. I had a vehicle later that week, they still had theirs too, yup still sitting on the lot at $5K less. More

Serra Chevrolet was a great dealership to work with. They made our car buying experience better with their friendly employees, clean showroom, and excellent customer service. Dominic Ciacelli was a huge They made our car buying experience better with their friendly employees, clean showroom, and excellent customer service. Dominic Ciacelli was a huge help with the whole transaction, we can’t recommend him enough! He was very thorough and was an enjoyable person to talk to and work with. Five stars for him! More

Dominic was extremely helpful in assisting my husband and I buy my first brand new car! He spent almost an entire day with us when we came in on Saturday helping us find the right car. When we realized we li I buy my first brand new car! He spent almost an entire day with us when we came in on Saturday helping us find the right car. When we realized we likely wouldn’t be able to buy the car that day due to banks being closed he sat with us and tried to figure out a way to make it happen that day. When we realized we would have to wait until Monday he made sure we knew exactly what we’d need when we came back! He was super honest and extremely helpful! I would definitely recommend him! More

Very impressed with this dealership! And after what I have experienced when purchasing a car. I had seen the Trax of my dreams on Carfax.com. It was at Serra. It was Sunday afternoon wh And after what I have experienced when purchasing a car. I had seen the Trax of my dreams on Carfax.com. It was at Serra. It was Sunday afternoon when I called and left a message. 8:40am I received a call from Dominic C. and we agreed to meet that afternoon and I met Dominic. What a gentleman! This man was kind, honest with me and we worked out a deal. It took three hours, but I drove my dream car home. From dream to driveway in less than 24 hours. More

Very satisfied with the whole process. Came from a couple hours away, and they worked in a timely manner to get us in and out of there. Came from a couple hours away, and they worked in a timely manner to get us in and out of there. More

Dominic is the pillar of what a good salesman should be. I've never had a 'relationship' with a car salesman and have walked away from every experience always wondering if I was taken advantage of. Working I've never had a 'relationship' with a car salesman and have walked away from every experience always wondering if I was taken advantage of. Working with Dominic change my entire experience. He was the perfect blend of helpful, professional, caring and honest. I walked out of the dealership feeling like he represented me and put an exceptional amount of time, energy and effort into finding me the best deal and the best car for my future. I will always appreciate his integrity and care. Serra Chevrolet is fortunate to have him on their sales staff. More

by chance drove thru lot. ..Dominic greeted me, no pressure! got me in the door just by being honest, helpful & nice... previously several bad experiences with other dealership ..Dominic greeted me, no pressure! got me in the door just by being honest, helpful & nice... previously several bad experiences with other dealerships...Dominic actually listened to what I wanted..went above & beyond ....will definately refer him to friends, family & coworkers More

I am very disappointed with my experience at Serra Chevrolet. The manager was unwilling to give a fair trade in value on my current vehicle to make a deal. I understand that it’s a very competitive ma Chevrolet. The manager was unwilling to give a fair trade in value on my current vehicle to make a deal. I understand that it’s a very competitive market and the vehicle I want is highly sought after. But not being fair with the customer shows a lack of integrity. Then they tried to tell me a vehicle another dealer priced for me was “fake news”. And that how the other dealer formatted their pricing sheet was “ghetto”. More lack of integrity. More

Dominic was very helpful and honest. He made the car buying process a breeze. I would recommend Dominic for anyone who is looking for an honest and pleasant dealer representative . T He made the car buying process a breeze. I would recommend Dominic for anyone who is looking for an honest and pleasant dealer representative . This Serra dealership had many great vehicle and picking one was a simple and straightforward. I would highly recommend! More

Dominic was wonderful. He helped me buy a used car for my son and treated us like family. He made it a painless process. The dealership is not near my home but I would defi He helped me buy a used car for my son and treated us like family. He made it a painless process. The dealership is not near my home but I would definitely return to buy a car from him. He has the honesty that you can feel. More