Serra Chevrolet of Southfield

Still waiting for chips that were promised within 2 weeks of buying. Lesson learned, they’re not even trying to get them and lied to make the sale of buying. Lesson learned, they’re not even trying to get them and lied to make the sale More

I had an issue with my car, I called Randy G. and he worked out everything in getting my car fixed. thank you Randy and the Serra Chevrolet Team. Mary J. and he worked out everything in getting my car fixed. thank you Randy and the Serra Chevrolet Team. Mary J. More

We had an awesome experience. Our sales person Dominic was great to work with. Was very personable and friendly making our buying experience great. Will for sure come back to see Our sales person Dominic was great to work with. Was very personable and friendly making our buying experience great. Will for sure come back to see him again. More

Couldn’t have been more helpful, exhausted all options and communicated throughout every step of the way. Great experience at Serra Chevrolet with Dominic. and communicated throughout every step of the way. Great experience at Serra Chevrolet with Dominic. More

My first time experience at Serra Chevrolet was excellent thanks to the handling of my purchase by Dominic. He was a pleasure to work with as I found him to be helpful, knowledgeable, and efficient without thanks to the handling of my purchase by Dominic. He was a pleasure to work with as I found him to be helpful, knowledgeable, and efficient without being overbearing as some sales people can be. I would not hesitate to work with him again in the future as I am confident I would be in good hands. More

I had an all around positive experience buying a car at a dealership for the first time. Dominic was kind, patient, and had the “old school” charm that made me feel at ease. I felt that I had his complete at dealership for the first time. Dominic was kind, patient, and had the “old school” charm that made me feel at ease. I felt that I had his complete attention through the entire process, though, it was obvious that he had a lot going on. He went over and above and he will be the first person I call the next time I am in the market for another car. More

Dominic was so friendly, experienced and helpful when we purchased our used Suburban. From the first phone call to check it was still on the lot to the final drive away, we were so happy with the sales ser purchased our used Suburban. From the first phone call to check it was still on the lot to the final drive away, we were so happy with the sales service. Would HIGHLY recommend Dominic and this dealership! Thanks for a smooth and easy experience! More

We were looking for a used vehicle because my lease is up soon. I found our new car online and made an appointment. Dominic was kind a truthful right away and very easy to talk to. He helped us feel confiden soon. I found our new car online and made an appointment. Dominic was kind a truthful right away and very easy to talk to. He helped us feel confident in the purchase we were making. We would definitely buy another car from Dominic! More

Quite possibly the worst dealer experience I have ever had. Drove over an hour to get there, no biggie., Loved the vehicle, sit down wasn't even going to negotiate. I was preapproved and handed over the f had. Drove over an hour to get there, no biggie., Loved the vehicle, sit down wasn't even going to negotiate. I was preapproved and handed over the financial info and my salesman says "we don't do that". I ask "Don't do what, take preapprovals?" This was an actual GM dealership BTW. He says "Oh we only like to sell through our financing." i.e. they get kickbacks. I am preapproved through my local CU and he tells me they like to finance thru their local CUs and that he "can even get me into the school one", whoopie. Why when I am approved thru my CU would I go thru the process all over to go thru one there? I walked and put in complaints with GM and local state agencies. I had a vehicle later that week, they still had theirs too, yup still sitting on the lot at $5K less. More

Serra Chevrolet was a great dealership to work with. They made our car buying experience better with their friendly employees, clean showroom, and excellent customer service. Dominic Ciacelli was a huge They made our car buying experience better with their friendly employees, clean showroom, and excellent customer service. Dominic Ciacelli was a huge help with the whole transaction, we can’t recommend him enough! He was very thorough and was an enjoyable person to talk to and work with. Five stars for him! More