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1,277 Reviews of Secor Subaru - Service Center
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May 15, 2019
Very pleased! I had to bring my Legacy in for a recall. Lauren McGloin was so polite and helpful, especially when I had to change my appointment. She explained exa I had to bring my Legacy in for a recall. Lauren McGloin was so polite and helpful, especially when I had to change my appointment. She explained exactly what was going on and how long it would take. Joe Barbera, who drove me back and forth to the dealership, was also very polite and professional. The whole experience was delightful. I'm glad this is my closest Subaru dealership! More
by MMELESKO
Verified CustomerEmployees Worked With
Joe Barbera, Lauren McGloin
May 14, 2019
Very positive Everyone was friendly and helpful I donot have any complaints eIt took a little longer than anticipated but everything worked out well Thanks for doin Everyone was friendly and helpful I donot have any complaints eIt took a little longer than anticipated but everything worked out well Thanks for doing the update for me More
by DLARSON3
Employees Worked With
Lauren McGloin
May 13, 2019
Great Service, Easy Peasy! My first service with Secor and our Ascent. We decided to change from our usual dealership because of the way I was interacted with after the car was My first service with Secor and our Ascent. We decided to change from our usual dealership because of the way I was interacted with after the car was hit and damaged significantly with only 3000 miles on it..We then selected Secor to do the repairs. So when it was time to do the first 6k service, we again chose Secor. The proximity to my work is also ideal. I'm glad we did, there no issues and it was an easy overall experience. We will be back. Got a good sense that they genuinely care about their individual customers. More
by GREGBOYD
Employees Worked With
Amanda Easom
May 13, 2019
Good but disappointing ending I was disappointed and upset that not all my items to fix were not completed and I received NO call that parts needed to be ordered It is hard for m I was disappointed and upset that not all my items to fix were not completed and I received NO call that parts needed to be ordered It is hard for me to go into work early and now I'm not sure when I can do it again and I am driving around with a bad cv axle I wish I would have know before I picked the car up. I picked the car up after hours and I had to call at 4:15 to even see if it was ready I heard nothing all dad I gave them 2 phone numbers and they text my husbands number which was not one of the two the text was early that my car was in or something like that. No information I would have liked More
by Linda
Employees Worked With
Lauren McGloin
May 12, 2019
They take good care of me. The service area is well set up with a drive in garage. Check In is prompt and the waiting area is comfortable, though this time I got a terrific loa The service area is well set up with a drive in garage. Check In is prompt and the waiting area is comfortable, though this time I got a terrific loaner car. Been a few years and no complaints. More
by RufusVS
Employees Worked With
Amanda Easom, Lauren McGloin
May 10, 2019
Repair I was told headlight repair would be under warranty. Part had not been ordered several weeks earlier. The headlight had been disassembled before this I was told headlight repair would be under warranty. Part had not been ordered several weeks earlier. The headlight had been disassembled before this was realized. I was told it would not be covered under warranty More
by BSINAY
Employees Worked With
Amanda Easom, Lauren McGloin
May 08, 2019
As always, great service!! Worth every penny to go to the dealership for service! They shuttle me back and forth to work and always call and explain if a routine maintenance tur Worth every penny to go to the dealership for service! They shuttle me back and forth to work and always call and explain if a routine maintenance turns up something unexpected. Will continue to have my services completed here, as I trust them! More
by B. Smith
Employees Worked With
Amanda Easom
May 08, 2019
Long wait- short on service. A scheduled oil change took more than one hour-no tire rotation-tire air- not checked- oil spilled on engine/ not cleaned- smell in the cabin- oil rem A scheduled oil change took more than one hour-no tire rotation-tire air- not checked- oil spilled on engine/ not cleaned- smell in the cabin- oil reminder sticker not provided. More
by Pahamilton
Employees Worked With
Don’t know technicians name., Amanda Easom
May 07, 2019
Not told when my car was ready I brought my car in for a recall repair. I was greeted pleasantly by a young lady and sent to the waiting room After waiting and hour and a half for I brought my car in for a recall repair. I was greeted pleasantly by a young lady and sent to the waiting room After waiting and hour and a half for what should have taken 1/2 hour according to the postcard and 45 minutes to an hour according to the person I made the appt with, I went over to the office. My car was in the parking lot. I asked the man at the service window if it was ready as no one had come over to tell me, paged me, or even called my house. This set off 10 minutes of "I don't know," "What was your name?", asking then disappearing. After being asked who my representative was I pointed out the young lady who had greeted me and was told no, it was someone else. There is no way I could know that. Finally it was determined that my car was ready and likely had been for some time. This has happened before at this dealership, ever since this new system of greeting customers in the service bay was started. I didn't say anything the first time because I thought, anybody can make a . But this is the second time and I'm angry.. I like this dealership but this new system isn't working for me. More
by MBJPLR
Employees Worked With
I don't remeber the names.
May 01, 2019
Excellent Great but jay was supposed to get back to me on a part price. I got a car to use for the day which was great. Great but jay was supposed to get back to me on a part price. I got a car to use for the day which was great. More
by MICHAELCOURTER
Employees Worked With
Jay Fulton
