Secor Subaru - Service Center

Long wait for minor routine service (oil change) I wait at Secor for minor service like an oil change which typically takes less than an hour, but last time I had to wait over 2 hours! I did not fin I wait at Secor for minor service like an oil change which typically takes less than an hour, but last time I had to wait over 2 hours! I did not find out why until checking out, when the Secor rep apologized and explained that they were extremely short staffed that day. It would have been nice to have been apprised of the situation at check-in and given the opportunity to reschedule. I could have gotten the oil changed more quickly elsewhere, but have a long history dealing with Secor and like the routine safety inspection and cleaning my car gets with every service. More

1st service I was told the 1st service (5000 miles) would include an oil change as well as tire rotation. I asked 3 times if the tires were rotated and they were I was told the 1st service (5000 miles) would include an oil change as well as tire rotation. I asked 3 times if the tires were rotated and they were not! I explained the my right front tire was lower in air that the others. They checked for a leak but never inflated it to the proper psi. Also my co-worker has the same care and was charged $72.00, I paid 107.00 for the same service More

Recall repair that then caused more problems. I came to the shop for a simple recall repair and 2 days later all the lights on my car dashboard lit up, then I bought it back in and I was told by y I came to the shop for a simple recall repair and 2 days later all the lights on my car dashboard lit up, then I bought it back in and I was told by your service center they had nothing to do with it. I find that highly suspicious. The repair will now cost me $1300, I was also told that the repair that is required-on the transmission no less—can be a common issue with Crosstreks. I am very disappointed with the quality of mechanics at this Subaru repair shop. I believe they are not owning but to breaking my car and causing a brand new code to pop up. I had no other issues before. Believe me I will be contacting Subaru Headquarters and making my complaint known to as many people as I can. I thought Subaru was a trust brand in cars, I am very upset. More

Quality work, timeliness could improve Requested air bag recall and replacement of rear brakes 2 weeks prior to date of maintenance. Dropped off car at 0730. Dealership needed additional Requested air bag recall and replacement of rear brakes 2 weeks prior to date of maintenance. Dropped off car at 0730. Dealership needed additional day to replace brakes citing need to order parts. Brake job was requested 2 weeks prior to scheduled repair. Fortunate we are a 2 car household. More

Brought in for recall Brought my car in for a recall and they messed up my vehicle. The car started running worse and we had to pay to have it towed there. They were not on Brought my car in for a recall and they messed up my vehicle. The car started running worse and we had to pay to have it towed there. They were not on top of doing to correct fix and the service center seemed all over the place. My neighbor went to another Subaru and had no issues for the same recall and it was done in 15 minutes. My car was there all day and made it worse. I am def not a happy customer. If it was to for Dan Mirles I probably wouldn’t have seen or heard from service. What a nuisance. I am still not quite sure if it is fully fixed. Time will tell. They also put my family at great risk because no check lights came on for us to know there was anything dangerous going on. More

Air bag recall I went in for an air bag recall and when I called to set up an appointment, I got in within 2 days. I was told on the phone I would be able to drop my I went in for an air bag recall and when I called to set up an appointment, I got in within 2 days. I was told on the phone I would be able to drop my car off. I went on my break from work and tried to drop the car off. I was told I needed to drive through the check in area. I sat in my car for 10-15 minutes. I then was asked if I was using the complimentary bus service (which I was not told about when I signed up for the appointment). I went back to get my car and I saw a sign saying that I would have a complimentary car wash and vacuum. I asked if that was the case for me and I was told I had a car wash, vacuum and oil change. I then was asked how I was going to pay for the service. I explained that I came in for a recall and I shouldn’t be paying for anything. She then realized she was mistaken. I asked if I still got the oil change, vacuum of my car and car wash. I was told I only got the vacuum and car wash. When I finally made it to my car, my car was NOT vacuumed and not washed. I WILL NOT be back. More

New Camera The quality of the work has not changed, always happy. The problem I see is with the service desk. First, I called many times two different days & no The quality of the work has not changed, always happy. The problem I see is with the service desk. First, I called many times two different days & no one picked up the phone. I was able to get someone in both parts & sales but not service. I went into Jay Fulton’s phone message system, then I found out he no longer was employed there after I had the camera installed & inquired. I had paid for my camera when it was ordered & charged again when installed, which was remedied after they found someone who knew how to issue a credit to my card. I hope remedying the phone answering system. And you still list Jay below as a service person. More

Frustrated is understated. Charlie Secor did take a personal interest but thats where it ended. Total lack of communication from the service dept. and we never is understated. Charlie Secor did take a personal interest but thats where it ended. Total lack of communication from the service dept. and we never had one interaction with the service manager. It took a total of almost two weeks and over $500 for our car not to be fixed. Now we are told only a new transmission with fix it. You are the professionals, why would it take $500 of nothing to know this. Its and older and said call us because if its too much we will probably just get a new car. We feel like you knowingly sucked $500 out of us. The worst part for us is how, with the little communication there was, is how on two occasions the service advisors told us the car was all set and ready to go, when it clearly wasn't.Well, we will be buying a new Subaru but it will not be from Secor. More

Poor communication and service Poor communication about what was wrong with the car, options to fix it, and cost. Said they would call, then never did, & when I called said they we Poor communication about what was wrong with the car, options to fix it, and cost. Said they would call, then never did, & when I called said they were waiting for me. Price quote in writing was $400 more than what was said over the phone. Never going back and will recommend others go somewhere else. More