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1,286 Reviews of Secor Subaru - Service Center
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July 23, 2019
Everyone was great, polite and informative. Everyone was great, informative, polite and helpful. The lower waiting room was way too hot and TV too loud but it was nice that there was accommoda Everyone was great, informative, polite and helpful. The lower waiting room was way too hot and TV too loud but it was nice that there was accommodation for kids. Upper room OK but not truly comfortable seating. Privacy booths were a good addition. Took a lot longer than we were quoted for 6 month oil change, which was an unfortunate waste of time and frustrating because of plans needing to be changed. The service itself was more expensive at dealer than a comparable oil change elsewhere, but they did do a good over all check up and checked one error code that was found. The service itself was fine and we will return, but will likely just drop the car off and leave it. More
by BETHSULL919
Verified CustomerEmployees Worked With
Don't remember the young woman's name who was a service supervisor. Very nice and helpful.
July 22, 2019
not good this time the service advisor never mention to me about my car multi piont inspection. almost at the time i do service, the service advisor explain and show t the service advisor never mention to me about my car multi piont inspection. almost at the time i do service, the service advisor explain and show to me everything need to be change like brake pad and tire but last time i dont hear and she dosnt show the paper to me she just show paper for the bill and she didnt accept my coupon online she siad i need to print but clearly says on email just present itand the technician my mess on my carpet passenger side he step on it with grease on his shoe i just see it when a got home. More
by RON_VCT
Employees Worked With
Lynette Rodriguez
July 22, 2019
Personable with attention to detail. Secor has really improved their service department. They see themselves as the interface between your Subaru and you thus providing answers to the “w Secor has really improved their service department. They see themselves as the interface between your Subaru and you thus providing answers to the “why” this and “How much for that.” I was impressed. More
by JBOONE
Employees Worked With
Amanda Easom
July 21, 2019
Great service Always great service and friendly and helpful staff. Love the business center in the waiting room. Allows for me to keep working even when my car is b Always great service and friendly and helpful staff. Love the business center in the waiting room. Allows for me to keep working even when my car is being service. More
by RSMITHCCCSLP
Employees Worked With
Lauren McGloin
July 21, 2019
Recent repair of overheated engine I certainly appreciate the time and care it took for the ordering of the replacement engine and the repair but a month is a very long time. I was neve I certainly appreciate the time and care it took for the ordering of the replacement engine and the repair but a month is a very long time. I was never once offered a loaner car. I would like to clarify the statement on the repair paperwork. I had driven about four miles on a local road when the a/c stopped and I saw the temperature indicator in the red. I did not drive more than a quarter mile to pull into a safe lot to call AAA. I had to go through the same experience 7 years prior. That does not seem a very long time for a 20 yr old car with low mileage. More
by CHERYLWEST0
Employees Worked With
Amanda Easom
July 19, 2019
Overcharges and inefficient I dropped off my car and then waited 45 minutes for the shuttle service to take me to work. They need to have more then one shuttle and they should pr I dropped off my car and then waited 45 minutes for the shuttle service to take me to work. They need to have more then one shuttle and they should probably use a nicer car for the shuttle service. Even tho my appointment was at 8am, they didn’t get to my car until 2 pm and I was charged for 4 hours of labor for something that shouldn’t have taken more then an hour. They round up on their hours and overcharge for their services and the people at the front desk don’t go over the results with you and don’t explain the charges. They said they did what I asked; which is true, but when I asked if choosing a tire rotation and an oil change was right for 6 months/6000 miles, the lady at the front desk didn’t answer my question and kept saying they did what I asked. The customer service is terrible, they over charge for their services, and don’t make it clear as to what is necessary and what is extra. More
by MADDIEH
Employees Worked With
Lynette Rodriguez
July 16, 2019
This was to correct a previous service mistake Previous services were always resulted in something not right. This one put my car in a position to blow the engine. Not good.Not pleased. Previous services were always resulted in something not right. This one put my car in a position to blow the engine. Not good.Not pleased. More
by BLAZEDANDDAZED
Employees Worked With
Lynette Rodriguez
July 10, 2019
12000 mile service Courteous and professional staff. Very clean shop and waiting room. Just drove up and they took care of my outback in a very reasonable time. Courteous and professional staff. Very clean shop and waiting room. Just drove up and they took care of my outback in a very reasonable time. More
by Bicknas
Employees Worked With
Your technician's always return my car clean and ready to go. Please thank them., Angel Izquierdo, Amanda Easom
July 09, 2019
Great service can always improve Unfortunate circumstances led to a miscommunication that my repair was complete when in fact it did not occur. Services were paid and not performed. M Unfortunate circumstances led to a miscommunication that my repair was complete when in fact it did not occur. Services were paid and not performed. Manager and staff were humble and very courteous. Took responsibility and solved my issue as soon as they were able. In this case, within 24 hours. Real world issues occur, it’s how you address them that counts. More
by RSFELICIANO
Employees Worked With
John Donovan, Lauren McGloin, Lynette Rodriguez
July 08, 2019
Very good but long Need a better way to notify folks in the waiting room when vehicle is ready... walk over and tell people. Several customers missed the intercom notic Need a better way to notify folks in the waiting room when vehicle is ready... walk over and tell people. Several customers missed the intercom notice. More
by LCWAHLE
Employees Worked With
Lynette Rodriguez
