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1,278 Reviews of Secor Subaru - Service Center
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August 18, 2019
Double charge Service department charged me to enable a key fob that they had previously disabled. Doesn’t say much for retaining customers. When this lease is over Service department charged me to enable a key fob that they had previously disabled. Doesn’t say much for retaining customers. When this lease is over, I will take my business elsewhere! More
by DHDHUBERT1
Verified CustomerEmployees Worked With
John Donovan
August 16, 2019
Completely Satisfied I use only Secor to service my Forester because they always to a gr8 job, don't try to sell me services I don't need and do it in a timely fashion. I use only Secor to service my Forester because they always to a gr8 job, don't try to sell me services I don't need and do it in a timely fashion. More
by PFOWLER1
Employees Worked With
Lauren McGloin, Lynette Rodriguez
August 14, 2019
Oil Change I had an oil change at Secor subaru last week. It was very professionally done and I was able to read my book comfortably in their waiting area. I had an oil change at Secor subaru last week. It was very professionally done and I was able to read my book comfortably in their waiting area. More
by PATRICIA_MCMAHON
August 14, 2019
Service and 2 Recalls Everything was great until it came to free wash. I assume it was the car washer that changed my mirror settings, radio setting and driver seat settin Everything was great until it came to free wash. I assume it was the car washer that changed my mirror settings, radio setting and driver seat setting. For the few minutes they drove my car I think this is totally unnecessary. More
by PKNUTSON
Employees Worked With
Lauren McGloin
August 14, 2019
Inconsistent, poor communication I've been to your center 4 times and only one of those visits went as expected. First round you guys canceled my appointment on me, when I did get in I've been to your center 4 times and only one of those visits went as expected. First round you guys canceled my appointment on me, when I did get in for service and my car wasn't ready at the designated agreed upon time (4pm) after having it all day. I was texted a few minutes before 4pm for the delay notification but i was already at the dealership. Another visit i need a new tire but a large Subaru service center does not have it in stock, this was really disappointing and it wasn't a fancy tire type. I usually have to follow up on the day of service. Try to get a hold of my advisor but she's not around. Multiple different issues over several visits, bad overall impression of your business for me. Love the car itself. More
by DFIX20
Employees Worked With
Lauren McGloin, Lynette Rodriguez
August 13, 2019
More than expected! Stopped in for a light bulb and got full inspection and a car wash! Perfect for leaving for vacation! Plus she was so nice and helpful! Stopped in for a light bulb and got full inspection and a car wash! Perfect for leaving for vacation! Plus she was so nice and helpful! More
by MARILYN.GRAHAM108
Employees Worked With
Lauren McGloin
August 13, 2019
Misquoted repair cost, but honored. Misquoted costs. No guarantee of work fone info given. No itemized repair parts given. No loaner car was available, Misquoted cost was eventuall Misquoted costs. No guarantee of work fone info given. No itemized repair parts given. No loaner car was available, Misquoted cost was eventually honored. Guarantee of work/parts not given. More
by Westbrook/Terry
Employees Worked With
Lauren McGloin
August 13, 2019
Great experience There was a miscommunication about authorized charges and the service deparent waa quick to make right. Great customer service, I will be back for my There was a miscommunication about authorized charges and the service deparent waa quick to make right. Great customer service, I will be back for my next service appointment! More
by CHRISTINA.ANGULO2012
Employees Worked With
John Donovan, Lynette Rodriguez
August 12, 2019
Lauren Did a great job of communicating issues with my 2000 Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great Lauren McLone Did a great job of communicating issues with my 2013 Impreza The issues with the car Were corrected by the service She did a great job of communicating with me regarding my car with text messages More
by DALEKENNON0
Employees Worked With
Lauren McGloin
August 12, 2019
Just a fantastic all around experience Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made Came in for tech team to check out a noise, diagnosed on the spot and repaired in a timely manner. Amanda was phenomenal. Extremely responsive, made for an easy process. Great experience. More
by Greg
Employees Worked With
Amanda Easom
